Azerbaijan Airlines

Not Verified | We had a flight from Dubai to London Heathrow with a 2-hour transit in Baku. Due to the over 7-hour delay from Azerbaijan Airlines in providing the flight to Baku, we missed our next flight which was from Baku to London, and their next available flight from Baku to London was in two days. After 30 minutes of the departure time, the Dubai Airport staff at the boarding gate informed us that there is a delay but they do not know how long the delay would take and so we should purchase another ticket at the airport. As the next flight from Baku to London was in two days, we had to purchase another super expensive ticket at the airport just to arrive at our destination to be at our work on time. Now, not only they do not refund our first tickets which they could not provide the services for, but they also do not refund the full cost of the new tickets.

✅ Trip Verified | I will never purchase a flight ticket from them again as they are irresponsible. Refusing to do a refund now and they're telling me they can't find me in the system. Basically lost my money and voucher because it is expired.

✅ Trip Verified | We were planning to fly from London Heathrow to Baku on 20th March 2020 but we had to cancel our flights due to the global pandemic. Azerbaijan Airlines responses is "Refund can be processed after the regular flights' resumption" This has been the answer since 2020 and it has been more than 2 years. All other airlines got back to their normal flights but Azerbaijan Airlines. I totally understand this was an okay excuse in the beginning but after 2 years it cannot be accepted. They cannot hold our money for that long.

✅ Trip Verified | We were due to fly from London Heathrow to Baku on 9th July. Our flight for 3 adult tickets was cancelled due to the global pandemic. Azerbaijan Airlines are refusing to refund our tickets and the complaints e-mail is never answered. Our onward flights with Air Astana were refunded in full and they could not have been more helpful, the difference between the 2 airlines is profound I resorted to sending a cross e-mail to all the global offices of AZAL, plus putting messages on Facebook in the vain hope of eliciting some sort of acceptable response but it had no effect.

Not Verified | We had a flight booked to Baku for the 4th June and this was cancelled due to Covid-19. We had booked the flight through Expedia along with the hotel. No issues with a refund from the hotel but the airline has been a different story. They advised Expedia that they refuse to offer a refund and have only offered a voucher. We disputed this as unlikely to be flying to Azerbaijan any time soon but again, told this was not happening and we would only be offered a voucher. Our credit card company have got involved and they have been told the same thing. I understand they have a no cancellation policy but surely the exceptional circumstances the whole World are in at the moment should be taken into consideration?! Not impressed in the slightest and will not be booking with them again!

✅ Trip Verified | My first trip ever on Azerbaijan Airlines from Baku to Istanbul. The fare was surprisingly competitive. The plane was an older A319 with no individual PTV screens, it still had ash trays in the arm rests. But the leg room was generous in economy. The cabin crew was efficient with good English proficiency, but hardly a smile to me. A full dinner was served which was Azerbaijani food and which was delicious. Overall not a bad experience on Azerbaijan Airlines and I would fly with them again in the future.

✅ Trip Verified | First time to fly Azerbaijan Airlines on a short break from Dubai to Baku, A319 and A320 aircraft were used. Both planes were a bit older and looked tired however seats and leg space were very good. No entertainment only the overhead screens which was showing some programs but yet couldn’t used earphones as nothing can be heard from the audio set. Food was on the good side. not the best quality but nice for 3 hrs flight. The crew were very friendly and helpful. Both flights left on time and arrived earlier than scheduled. Overall a good experience especially with a very good price as well.

Not Verified | Dubai to London via Baku. The service was exceptional. We were pleasantly surprised at how nice it was, one of the friendliest airlines I have flown with. Everything was straight forward from the check in to the flight itself. I have never experienced such friendly and up beat staff for the whole flight.

✅ Trip Verified | Delightful flight from Moscow to Baku. The ground staff and cabin crew were all smiles and very professional. Excellent food onboard - wonderful selection of cheeses, great salad, superb meat and delicious desert. For the first time in months ate everything served on a plane. Entertainment was good for such a short flight - enjoyed a funny movie and several music channels. The flight was on time, seats comfortable, plane quite new and very clean. All expectations exceeded, hope to fly Azal again.

✅ Trip Verified | Dubai to London via Baku with Azerbaijan Airlines. I was very impressed with the service and the whole experience in general. I would rate the airline 10/10, but 5/10 for airport staff at Baku who took 20 minutes to verify the visa!