Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 707 reviews
3/10
3 star Skytrax Rating
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10/10

Avianca customer review

(Canada)

I recently took a trip to Colombia Jan 22nd 2014 Flight number 9754. This was the best airline for courtesy service comfort and looking after your needs. I would definitely fly this airline again. Adds to the experience when your comfortable on an aircraft.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Avianca customer review

(United States)

JFK-SAP-RTB-SAL-JFK on A320's and ATR-42's. The Airbus on JFK-SAP and SAL-JFK legs were extremely new built in 2012 according to the boarding door plaque very quiet with mood lighting individual IFE. The legroom is about 31 or 32" so if you are a long-legged individual consider getting an exit row seat or fly business class. Very comfortable flight both ways. Complimentary food and soft beverages were served by very nice smiling stewardesses. ATR-42's were pretty old but they have better leg room and despite moderate turbulence over the Honduran mountainside refreshments were served. This was my third time traveling this route and I will continue to choose Avianca as long as they offer competitive fares.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Avianca customer review

(Germany)

Madrid-Bogota-Cali and return: Skytrax rates Avianca with 3 stars I think this is realistic. Long haul flights: Food average nothing special average portions. They only offer drinks during the meal service. If you want something to drink you have to go to the galley. Flight attendant button is only to be used in "emergencies" I was told! I could not go to the galley because of the sleeping passenger next to me I was really thirsty and a half full glass of water was brought to me in a rude way. Inflight entertainment often breaks down movie selection ok. Seat pitch really limited. Airbus relatively new but not really clean. The toilets were not cleaned during the flight. Flight attendants disappear for the most time of the 10 hour flight. For the relatively high ticket prices bad value for money compared e.g. to the star alliance partner LH. Domestic flights both on time but mediocre service. Very limited drink service on board (bad coffee - a shame of a Colombian airline) no snack served. Staff smiling but in my opinion it is a false friendliness. English announcements hard to understand English skills also in Bogota airport depending on the employee limited. International concourse in Bogota improved a lot but you always have to be bussed to the domestic Puente Aereo Terminal which costs time and is no well organized. Next time I will use a different carrier at least for the transatlantic sectors.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Avianca customer review

(United States)

EWR-SAL-GYE-LIM-BOG-SAL-EWR in the promo fare of Avianca flew 6 times in one week. Although the ticket was very cheap and I did book lowest economy fare as a Gold Member of Star Alliance I was upgraded twice to Business Class. All planes on that trip were brand new EWR-SAL an Airbus A320. Seats in Economy were comfortable in Business there were relaxing recliners with a footrest. The individual inflight entertainment has a huge selection of great Movies and TV shows in Spanish English and Portuguese. Food in both cabins is good and fresh. Service is excellent. Friendly and helpful crews. The Airports I did visit are world class and lounges for Business and Gold members offer free drinks and food. The brand new Bogota Avianca lounge is impressive.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Netherlands)

We (myself my wife and 2 grandchildren) traveled from Bucaramanga to Amsterdam the larger part of the flight from Bogota to Barcelona was made in an excellent A330. The flight from Bucaramanga was made with an A320 the food and beverage are pretty good. the only regret I have is that they serve beverages only during meals. My wife and I travel yearly at least once to Colombia and the last few years we always use Avianca as carrier.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Avianca customer review

(Netherlands)

Flight from Panama to Bogota in a brand new Airbus A320. I was really surprised by the comfort in economy class. Own AVOD. Very nice staff and excellent food and beverages.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Avianca customer review

(Canada)

Arrival at San Salvador on December 3/2012 from Toronto was less than standard. We were deplaned in the middle of the runway and cramped on a substandard bus which did not moved for a long while. Personnel at the gate were very unhelpful and displayed an unusual unfriendly attitude forgetting customer service is pivotal in this kind of industry.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Avianca customer review

(United States)

SJU-BOG-CLO 12/20/2013 Flights: AV259 AV73 (missed). With over 4.5 million miles flown I have experienced all types of airlines and routes. None however match Avianca in sheer mediocrity. Our issues began with their phone reservation system we made some changes that were never registered when we arrived to check in. Our flight connected through BOG but the check in person did not know whether or not our bags would go through. She said "ask in BOG". Ok. Our flight was 1 hour and 40 minutes late so we missed our connection. No one from Avianca was there to greet connecting passengers. No information. In customs we were told by one Avianca person to wait for the bags then another to go to the connecting flight area. We had three possible connecting times but their poor handling of passengers made us all miss them. Turns out the bags were not checked through but my wife found them an hour later in the carrousel. We spent the night in Bogota paid by Avianca and then proceeded the next day chaotic conditions throughout. Never again. All flights miss timetables but it's how the situation is handled where the good are separated from the bad. Avianca doesn't even make the "bad" category. Their fleet is modern Airbuses but the pitch is so tight that forget using your laptop to work on the plane if the person in front reclines. So that's bad too. Avoid this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Avianca customer review

(Australia)

I flew from Bogota to Manizales just a few days ago. The aircraft appeared brand new and was very clean and comfortable. The staff were most professional and the service (not much as it was such a short flight) was more than adequate. The only problem was the Manizales airport which is often covered by thick cloud and therefore closed because the pilot has to land by sight. Instruments are definitely needed! I wasn't paying for the flight so cannot comment on value.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money N/A
yes
10/10

Avianca customer review

(United States)

San Jose to San Salvador and to Belize City. We were greeted with friendly smiles and offered sparkling wine or orange juice or water. The staff was impeccable and service first class. Avianca use porcelain dinner wear glass and linen etc. Just try getting sparkling wine on any US Flight.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes