Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 745 reviews
3/10
3 star Skytrax Rating
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5/10

Avianca customer review

(United Kingdom)

Flights AV121 from LHR-BOG and AV120 from BOG-LHR. We booked these overnight flights to make the most of our limited time in Colombia. However our outbound flight was delayed due to a technical fault and we were kept waiting at the gate until about 11.30pm when they finally decided that we wouldn't be leaving that night. The arrangements weren't very well communicated and we ended up standing outside the airport in the freezing cold waiting for buses to take us to the provided overnight hotel. We were also unable to retrieve our hold luggage (perhaps because the airport had mostly shut down by then) so had to manage with just what we had in our carry on luggage. We were initially told that the flight would leave at 12pm the next day but eventually it left at about 5pm - a delay of almost 19 hours. We were put on a replacement plane which was very new and reasonably comfortable (although our pre-booked seats were not honoured so we ended up on the back row of the cabin near the toilets). The main meal was pretty tasty actually and the cabin crew were reasonable polite. However once the meal service was over there was no sign of any cabin crew until breakfast the next day. On long haul flights with other airlines the cabin crew come through every so often with glasses of water or fruit juice to help keep hydrated so it was disappointing not to have that simple touch on this flight. The breakfast did include cereal with yoghurt though which I did like! Our return flight left on time thankfully and was back on the usual Star Alliance branded plane which didn't feel quite as new and shiny as the one we'd flown out on. Shortly after takeoff we entered some turbulence which lasted about 30 minutes - it would have been nice if the pilot had communicated this with us before take off like other airlines often do. There was in fact very little communication from the pilot (in Spanish or English). The inflight entertainment was reasonable but with only a limited selection of films. We landed back at LHR about an hour early but then had to wait because there was a technical problem getting our bags off the plane. All in all I was hopeful that this overnight service would be a useful way to get to Colombia but next time I think we'll fly indirect on a different airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Avianca customer review

(United States)

Used Avianca for two trips (and a total of 6 flights) last month: Washington DC - San Salvador - Guatemala City (return) and Guatemala City - Flores return. Every flight left on time and arrived early. Food was served in economy class even on the internal flight that last 45 minutes and it was quite decent. Planes were brand new. Great inflight entertainment for economy class. The cabin crews were all very friendly and charming. Used the business lounges (with my Miles and More gold card) and they were fine. Other family members also flew with Avianca (from LAX to GUA) and were similarly pleased. Reading the other reviews here was a bit anxious so it was a nice surprise.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Avianca customer review

(United Kingdom)

LHR-BOG-UIO in business class. I decided to fly with Avianca because of the price for the business class. I know their reputation so I didn't set my expectation too high. The flight overall was ok. There was a mechanical problem just minutes after the plane took off from LHR. The plane had to go back to check the landing gear. The plane looked tired and they didn't manage to clean up the cabin properly. The business class seat is really poor compared to the other airlines but I could still get good sleep. The FA were definitely not up to the international standard. The meal and IFE were poor overall with limited options. Would I recommend this airline? Probably not but if you can get good price and set your expectation low enough they are probably not a bad option.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Avianca customer review

(Colombia)

The most horrible experience onboard the new 787 Dreamliner yesterday I flew from Bogota - New York in Business Class and I was very disappointed with this new aircraft! I can't believe how uncomfortable the Business class seat was! So hard it has no comfort no soft leather etc. It was so hard that I couldn't sleep at anytime during the flight. Excellent things were: the service the crew the food the entertainment system and the upper compartments.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Venezuela)

BOG-MAD-BOG A330. Avianca Business lounge is excellent with variety of food choices. Prompt departure lie flat seating in fishbone setup. Great inflight video entertainment. Cabin staff very attentive. Wine selection could be better as well as the menu choices. Service felt a bit rushed. Arrival in Madrids beautiful terminal 4. Great flight all around! Return leg used Iberias wonderful lounge. Boarded through a separate jetway. Flight on time. Lie flat seats. Again cordial staff but food and wine options could be better as well as the "rushed" service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Avianca customer review

(United States)

Today I flew with my two small kids from New York to Lima with a stopover in Bogota. Due to weather in the U.S. the flight was delayed but got in early enough for us to catch our connecting flight. But Avianca decided to use our delay as an excuse to already give our seats to other passengers as the flights was oversold. We were told that we had seats on the next flights 3 hours later but that was a lie. When boarding started I was waiting to handed my boarding passes but instead I was told that this flight was also full and I should wait for the next flight or could take a flight the next day. The staff were not only rude but did not seem to care much about the fact that I had 2 very small children with me. We afterwards found out from other passengers that this seemed to be a very common practice at Avianca. It seems their business strategy is clearly not based on customer service but rather on short term profit maximization. I do not recommend anyone especially parents with small children to use Avianca for connecting flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Avianca customer review

(New Zealand)

Myself and my 2 daughters have recently returned from South America after a month and a half flying multiple times with Avianca. Our travel agent booked our flights. We found the quality of service A+++. The planes were very modern very roomy which is a point of difference these days the crew were a credit to the company. I would highly recommend flying with them and will not hesitate to book with them in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Avianca customer review

(United States)

Will never fly again. Flight delayed 2 hours from Flores - no explanation. We left Guatamala on route to JFK with a short stop over in El Salvador - it was an old plane. The plane we got on in El Salvador was even older. Arrived at JFK and waited for our luggage along with about 30 other people. Luggage never got loaded on in El Salvador. Luggage arrived 27 hours later! I understand that things happen but the Avianca people were rude and not the least bit apologetic!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Avianca customer review

(United States)

I will never fly Avianca to Central America again! I was flying with my one year old daughter from JFK to Guatemala and had a stop with a layover of 4 hours. As soon as I got off the plane I had to wait for them to give me my stroller for about 20 minutes. When I finally got my stroller the flight attendant informed me my flight was delayed by 3 more hours (bringing the total layover time to 7 hours! with a baby and with absolutely no explanation or reason for the delay). Once the time came for preparing to board there was not one employee from Avianca at the gate. No one to ask for info no one to ask what was going on. The time came for when we were actually supposed to be taking off and still no one and still no explanation as to why. Eventually an hour later we boarded. On the way back home I got to the check in and had to wait until the counter staff showed up 2 hours before the flight (again no explanation or apology). When I got to my stop in El Salvador they almost lost my stroller because they thought it was supposed to stay in El Salvador even though it clearly said on the tag to give it to me there and that I had to go to Newark. At El Salvador Avianca airport it was extremely chaotic (also no scanners for carry on so I almost lost my flight because it took so long with each person).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Avianca customer review

(United Kingdom)

3 domestic flights within Colombia in the last month. Flight AV 9754 BOG-CTG was initially delayed 30 minutes but after boarding we had to wait another 2 hours before take off. It so happens that there was no purser! That only transpired later though as passengers were not informed at all of what was going on. Total contempt for passengers. Avianca does not have enough crew back up according to locals. Past 3 am arrival at destination. Other flights on time but crew disinterested. Good hard product but it seems wasted on this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no