Avianca

Very good service. BOG-JFK-BOG. Aircraft A330 brand new. Crew members very helpful and polite. Food was good. Business class seats very comfortable and on board service very good. Check in at the counters fast and efficient. I have flown other airlines all over the world but this one is for me among the best in the scale of services they offer.

SDQ-BOG-CCS-BOG-SDQ. A320/330 Business class. A320 interior clean and comfy. A330 worn out and 170 degrees flat seats not important on 1.5 hr flight. Food is not the best. Only one choice pasta on all sectors no wine or spirit list. Crew polite but not really interested and very poor English. As far as lounges are concerned its a farce. The Bogota lounge is a section of the departure haul. No wine no spirits a few cheap sandwiches and a little fridge with a couple of beers. The fridge was locked and does not unlock till after 4pm. Unbelievable. CCS - no lounge. Will not use them anymore.

3 legs with them: UIO-BOG (operated by AeroGal) and BOG-MDE-BOG. Everything okay in the air with nice planes (A320) smiling crews and overall a good service. Late arrival in Medellin due to foggy conditions. Problems start on the ground: I had to change my return ticket from Medellin and this was easily done in less than 5 minutes but was told I should pay the USD 40 modification fee in Medellin. Upon arrival in MDE I directly went to the ticket counter in the departure hall. After one hour in line I decided to leave. Later in the afternoon I found another Avianca office in Medellin - another 45 minutes before I could talk with an employee. My simple operation took 20 minutes. Never had such an experience before with any of the many airlines I have flown . My final rate is 8 for the air service and 3 for the ground service that they should absolutely improve or they are going to loose many customers including myself in the future.

SSA-SDU on Friday Jan 4. Brand new A320. Great IFE for a 1hr 40 min flight. Hot sandwiches. Good beverages. Smiles from the crew. Expensive ticket but much cheaper than the competition.

Flew JFK-BOG-GRU on an Avianca's A330 and other then the fantastic fare appearance of the aircraft and warm attitude of the crew it is not worth flying Business Class. The seat is extremely uncomfortable if you try to sleep and the lack of international standards in service makes you wonder why didn't you fly coach! Again the crew cannot be nicer but their disregard for the basic concepts of business class service could be amusing if they did not include things such as not picking up glasses before landing and the way they serve meals.

BSB-GRU in A320. No thrills reasonable legroom good individual IFE system for a domestic route. Would be a good option if the company had a more robust network and consistent and reliable services.

Cali-Bogota-Barcelona. Disappointed by Avianca this time. Check-in at Cali airport chaotic extremely slow service and employee at counter robotic. Changed our previous pre-selected seats without comment. Cali-Bogota delayed 30 minutes arrival at Bogota at domestic Puente Aereo. 20 mins waiting time for bus transfer to international terminal. Fortunately we had 3.5 hrs connecting time less is too tight! Long queues at emigration. Plane Bogota-Barcelona full. New A330-200 but not very well maintained - seats and carpet had stains trash in seat pocket. Some staff friendly others were not and uninterested. No help placing handbags in the bins. Inflight service mediocre. Food quality bad (chicken was dry and rice tasteless) only plastic cutlery. Beverage service average. Poor headphone quality and also uncomfortable so it was not a great entertainment experience. Recommend to bring own headphones. After meal service crew disappeared drinks only upon request during the night. Very bad breakfast before landing served in a hurry 1 hour prior to land coffee was a shame for a Colombian airline. Seats uncomfortable for such a long flight. Entertainment box under the seat took me precious legroom. Staff at de-boarding tired and not so friendly. All in all average experience imagined service and comfort would be better. Customer service and food quality and quantity should be improved.

Flew BOG-MAD and BCN-BOG Business cabin both ways on time excellent service by very nice flight attendants good food. Very satisfied by their quality.

JFK-BOG-Bucaramanga (round trip). Trips went fine with the exception of a 3 hr delay going from JFK-BOG and had to take the 5pm plane to Bucaramanga the trip back home was better than last year! Both flights on time food great and staff friendly and helpful!

BAQ-MEX. With one stop in BOG to change planes. A319 from Barranquilla (BAQ) to Bogotá (BOG). Quick flight nice service only beverages in that short flight. Arrived to Bogotá Puente Aéreo is a chaos. Connecting flight on time. Long queue in emigration but not so annoying. Staff friendly on gate. Inflight service attentive and nice. Lunch was delicious with a good selection of beverages and coffee. The only drawback was IFE not good sound. Seats must improve for a flight of 4 hours. Will use them again.