Avianca

BOG-SMR brand new and beautifully appointed A320 with mood lightning. Nice crew and standard AV beverage service which is really substandard as only coffee water and box juices were available. On time departure and arrival pleasant flight and quick baggage retrieval. SMR airport is a shame as it remains exactly the same as 30 years ago. A real shame on the Colombian Civil Aviation authority but not AVIANCA's fault. Despite a good flight experience they charged about USD 250 one way and this was an early booking.

I flew several various Avianca flights with friends through Peru and Ecuador in the past two and a half weeks and I am greatly dissatisfied with the airline in general particularly through Peru (Lima/Cuzco). The flights never left on-time and on-average left an hour and a half after the scheduled departure time. Due to connecting flights there was about a 15 minute grace period getting off one flight and going through customs immigration and then through security again to get to the next gate (flight crew did not provide instruction whether there was a way to skip all of these steps ahead of time). In addition on an early morning 3-hour flight a friend observed the entire flight crew napping in the back of the plane. I find this appalling. I would not recommend Avianca to future fliers and I am going to avoid Avianca in the future despite pricing.

AV007 8/15. AV9837 8/18. AV9840 8/20. AV9848 8/20. AV034 8/22. Flew Avianca several times during a 1 week tour of the country. All flights left and arrived close to on time. Courteous excellent service. International service to the US had excellent entertainment services on par with European counterparts and superior to USA airlines. One of our party had baggage delay and Avianca was of great assistance. Great experience would fly again.

Medillin - Madrid business. First don't go airside too quickly as there's nothing to do Medillin is mainly a domestic airport so no lounge airside. Nice cabin friendly staff. AVOD starts immediately and goes right to landing. Food excellent could hardly finish it all. Drinks flowing good champagne. All announcements (there are many they like to talk) in English too. Slept 6/7 hours easily. Arrived in lovely terminal 4 and easily made a BA flight 2 hours later. Bag first off. Very good experience all given beautiful flowers to celebrate flower festival in Madrid.

My son aged 10 flew to Colombia for the Summer with Avianca from London Heathrow to Medillin the check in service at Heathrow was very professional and my son was looked after from London to Bogota then a flight from Bogota to Medillin. I would recommend the Companion service with Avianca my son was not left on his own at any time until he go to his final destination. Avianca Well done on a professional service you have done yourselves proud I will be flying again with Avainca both me and my family.

Flight AVA121 on the route LHR-BOG. Boarding was fast and the ground staff were really attentive. The selection of onboard drinks is extensive. The service from the flight attendants was excellent. They are attentive and seem happy always with a smile. The options on the menu for dinner were great from the starters through to the dessert. The seat is very comfortable (Business on A330-200) almost lie-flat. I slept 7 hours non-stop. The amenity kit was very complete and the duvet is very comfy. Breakfast was also very tasty. Flight arrived 30 mins early. The only not excellent detail I found was the selection of onboard entertainment. Recommended.

Madrid-bBogota-Medillin business class. Very impressed in general. Cabin new and spacious. All crew spoke fairly good English. TV system good lots of tv shows games enough movies. Worked right from start of flight to landing crew friendly and hard working good breakfast followed by lunch 2 hours later which I didn't expect didn't get my choice but good food anyway. Tapas and drinks before landing lovely Crew really lovely chatted to some crew in galley very nice. Good manner and a little Spanish goes a long way. Transfer in Bogota painless. TV video explains what will happen you stay in same terminal for Medellin flights. All very fast and easy to get around. Flight to Medellin 25 minutes still managed to get a nice rum and coke! Highly recommended in this class. They are starting to fly to London and LA as well I might switch from CX to them!

AV 007 July 2 2014 Miami-Bogota. AV 9207 July 6 2014 Bogota-Cali. AV 8420 July 10 2014 Cali-Bogota. Really disappointed about the development of Avianca - starting with their new ugly livery. The crew from Miami to Bogota were completely uninterested in attending to passengers after the meal was served. During the meal I asked for a wine and water. One attendant said: normally only one beverage is served per passenger! The cup of wine is tiny (half of a normal cup)! The food was a joke have never seen smaller portions on routes over 3 hours. 3 mini- strips of meat tasteless. No salt or pepper available on board. The airline is the only one I know with a Duty Free seller on board. I wanted to buy a whiskey but it was not available. This person was not friendly or enthusiastic at all. After arrival in Bogotá the crew did not say goodbye they were just packing their stuff. Who invented this terrible new seat? For small people maybe nice for tall people like me a disaster - the headrest hurts my neck. Seat pitch was better some years ago. The service on the domestic routes did not convince me either. They only serve bad coffee or artificial juices. The planes are new but not very well cleaned. Positive: All my flights were on time. The new airport terminal in Bogotá is a massive improvement.

Flew MDE-JFK on flight AV 42 21st June 2014. It is not worth flying Business Class. The seat is extremely uncomfortable especially if performing a night long-flight where your utmost interest is trying to sleep. There is no VIP lounge in the International aeroport of Medellin. The crew cannot be nicer but their disregard for the basic concepts of business class service is regrettable and even more the lack of consideration when you make a complaint due to the disservice is shocking. The lack of international standards in service makes you wonder why didn't you fly coach!

Business class BOG-JFK. Modern new airy business lounge at El Dorado before the flight was nice but food offerings were somewhat limited. Flight was fine. Seats were not up to BIZ class. Limited recline and tiny fold- down footrests. OK personal IFA. Nice amenity kit. Flight was on time. Bags came off first in JFK.