Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 710 reviews
3/10
3 star Skytrax Rating
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3/10

Avianca customer review

(United States)

Today I flew with my two small kids from New York to Lima with a stopover in Bogota. Due to weather in the U.S. the flight was delayed but got in early enough for us to catch our connecting flight. But Avianca decided to use our delay as an excuse to already give our seats to other passengers as the flights was oversold. We were told that we had seats on the next flights 3 hours later but that was a lie. When boarding started I was waiting to handed my boarding passes but instead I was told that this flight was also full and I should wait for the next flight or could take a flight the next day. The staff were not only rude but did not seem to care much about the fact that I had 2 very small children with me. We afterwards found out from other passengers that this seemed to be a very common practice at Avianca. It seems their business strategy is clearly not based on customer service but rather on short term profit maximization. I do not recommend anyone especially parents with small children to use Avianca for connecting flights.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Avianca customer review

(New Zealand)

Myself and my 2 daughters have recently returned from South America after a month and a half flying multiple times with Avianca. Our travel agent booked our flights. We found the quality of service A+++. The planes were very modern very roomy which is a point of difference these days the crew were a credit to the company. I would highly recommend flying with them and will not hesitate to book with them in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Avianca customer review

(United States)

Will never fly again. Flight delayed 2 hours from Flores - no explanation. We left Guatamala on route to JFK with a short stop over in El Salvador - it was an old plane. The plane we got on in El Salvador was even older. Arrived at JFK and waited for our luggage along with about 30 other people. Luggage never got loaded on in El Salvador. Luggage arrived 27 hours later! I understand that things happen but the Avianca people were rude and not the least bit apologetic!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Avianca customer review

(United States)

I will never fly Avianca to Central America again! I was flying with my one year old daughter from JFK to Guatemala and had a stop with a layover of 4 hours. As soon as I got off the plane I had to wait for them to give me my stroller for about 20 minutes. When I finally got my stroller the flight attendant informed me my flight was delayed by 3 more hours (bringing the total layover time to 7 hours! with a baby and with absolutely no explanation or reason for the delay). Once the time came for preparing to board there was not one employee from Avianca at the gate. No one to ask for info no one to ask what was going on. The time came for when we were actually supposed to be taking off and still no one and still no explanation as to why. Eventually an hour later we boarded. On the way back home I got to the check in and had to wait until the counter staff showed up 2 hours before the flight (again no explanation or apology). When I got to my stop in El Salvador they almost lost my stroller because they thought it was supposed to stay in El Salvador even though it clearly said on the tag to give it to me there and that I had to go to Newark. At El Salvador Avianca airport it was extremely chaotic (also no scanners for carry on so I almost lost my flight because it took so long with each person).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Avianca customer review

(United Kingdom)

3 domestic flights within Colombia in the last month. Flight AV 9754 BOG-CTG was initially delayed 30 minutes but after boarding we had to wait another 2 hours before take off. It so happens that there was no purser! That only transpired later though as passengers were not informed at all of what was going on. Total contempt for passengers. Avianca does not have enough crew back up according to locals. Past 3 am arrival at destination. Other flights on time but crew disinterested. Good hard product but it seems wasted on this airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Avianca customer review

(Colombia)

Very complete and satisfying trip by Avianca using a modern fleet of ATR-72. The cabins and seats are very comfortable and spacious. Since the trip was short they didn't provided any food or drinks. The flight was between Bogota and Villavicencio.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Avianca customer review

(Colombia)

I use AV quite a lot for both International flights within Latin America as well as domestic flights. This comment refers to my last flight from Bogota to Barranquilla in Business Class. AV now uses El Dorado Terminal for many domestic flights (for the routes with highest traffic) which is convenient especially if you have to connect to international flights. The lounge has also improved but it is mostly very crowded. Long queues at the entrance. Outbound A318 inbound A320. Business Class seats spacious very nice compared to the European "middle seat free" concept. AVOD available also on domestic flights (even so in Y). These are the positive aspects. Now to the negative points: As mentioned before Lounge in BOG is always crowded lounge in BAY even worse in the evening it makes no sense to enter you don't find any space. F&B offering ok but always picked within 2 minutes. AV says they provide you with Food in the Lounge so they dont provide any food onboard not even in C Class. Not even a pack of peanuts! So when you don't find space in the Lounge you have to go and buy something because onboard you wont get anything! This is very poor for an airline that wants to present itself as the industry leader in Latin America! The crew is mostly nice and gentle and because of the nice seat I rate them 5/10 for the experience in domestic C Class. If it was European concept with middle seat free I would not even rate them 1/10 because apart from the mentioned negative points the ticket prices are very high for C Class.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Avianca customer review

(United States)

Flight AV9541 Cartagena to Bogota. Delayed as usual 2 hours. Lounge is a pressure cooker: overcrowded and hot. I have never had the chance to take an Avianca flight that leaves on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages N/A
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Avianca customer review

(United States)

LIM-BOG on 13 October. A320 with upgraded interior. Flight attendants smiling and very friendly through the entire flight. On-time departure and arrival (always a remote parking for this flight for some reason at BOG - airport is crazy busy at night). Excellent food served and AVOD had alot of shows and movies. Baggage out quickly. Always enjoy flying Avianca in South America.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Avianca customer review

(Colombia)

BOG-MAD-BOG J class. Both flights left on time. Dated and worn A330s (bad luck I guess as they have new ones) not lie-flat but seats comfortable enough to assure an average rest. While the outbound leg (AV10 Nov 3) featured a disinterested and rude crew and provided a below standard business class food and beverage offer the return early morning flight proved a great difference beginning with the greatly appointed Velazquez IB lounge in MAD with an expansive F&B and amenities offer which is a huge contrast with the substandard and rude AV lounge in BOG. Return AV 27 (Nov 8) offered a good early morning breakfast (almost a brunch) and then a fairly good lunch with a reasonable wine and spirits offer all of them served by a rather friendly crew. Arrival in BOG at 1pm avoids the rush and chaos of the tiny and third-world shaped EDR international terminal. I would fly them again when upgraded. Otherwise IB is a better option especially when flying coach.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes