Avianca

Flew Biz Class on flight AV #624 Airbus 321. Seat 2K was not comfortable and had no foot rest. Tight space between rows. Plane was clean. Food was good and flight attendants were attentive and nice.

Flew Biz Class on flight AV #962 on an Airbus 330. Flat bed seat was comfortable and the plane was very clean. Food was good but served too fast after takeoff. Would have been nice to have a cocktail service before the meal. Flight attendants were very nice and passed by often. Flight left on time and arrived on time.

Family from Cincinnati went to San Jose Costa Rica via O'Hare. Could not have been more pleased with this airline. Every staff person from front desk to flight attendants were kind and sincere. Offered free alcohol on flight from Chicago to San Jose Costa Rica. Given free dinner on flight also. Allowed two checked bags each person - FREE. New airplanes - Airbus 319 both ways. This airline charges less for children's tickets never seen that before. Would rather fly this airline than any US airline any day of the year.

Recently flew from San Francisco to El Salvador - then on to Panama and back to San Francisco. Was a bit concerned because some of the reviews were a bit iffy. However cant' say enough about this airline. Beats many of the US based airlines we fly regularly. The planes were on time the staff was friendly and attentive the food was actually above average for airline good. Planes were comfortable and clean. And the flight was much less expensive than others we checked. We will definitely fly Avianca again.

Feb 14 JFK-SAP-RTB and Feb 21 RTB-SAL-JFK. All flights on time JFK-SAP and SAL-JFK on A320 with decent leg room and food/beverage service the former flight had LCD screens in seat backs with decent selection while the latter flight had old-fashioned drop-down screens and no choice of entertainment. FA's attentive fair choice of food and beverages. SAP-RTB and RTB-SAL serviced by new ATR72's which are very quite and comfortable in comparison to the ancient ATR42's that used to service these routes. I have to commend the pilots on our SAL-JFK leg who performed instrument landing in very poor visibility and very low cloud ceiling in JFK area on Feb 21st.

Flights AV121 from LHR-BOG and AV120 from BOG-LHR. We booked these overnight flights to make the most of our limited time in Colombia. However our outbound flight was delayed due to a technical fault and we were kept waiting at the gate until about 11.30pm when they finally decided that we wouldn't be leaving that night. The arrangements weren't very well communicated and we ended up standing outside the airport in the freezing cold waiting for buses to take us to the provided overnight hotel. We were also unable to retrieve our hold luggage (perhaps because the airport had mostly shut down by then) so had to manage with just what we had in our carry on luggage. We were initially told that the flight would leave at 12pm the next day but eventually it left at about 5pm - a delay of almost 19 hours. We were put on a replacement plane which was very new and reasonably comfortable (although our pre-booked seats were not honoured so we ended up on the back row of the cabin near the toilets). The main meal was pretty tasty actually and the cabin crew were reasonable polite. However once the meal service was over there was no sign of any cabin crew until breakfast the next day. On long haul flights with other airlines the cabin crew come through every so often with glasses of water or fruit juice to help keep hydrated so it was disappointing not to have that simple touch on this flight. The breakfast did include cereal with yoghurt though which I did like! Our return flight left on time thankfully and was back on the usual Star Alliance branded plane which didn't feel quite as new and shiny as the one we'd flown out on. Shortly after takeoff we entered some turbulence which lasted about 30 minutes - it would have been nice if the pilot had communicated this with us before take off like other airlines often do. There was in fact very little communication from the pilot (in Spanish or English). The inflight entertainment was reasonable but with only a limited selection of films. We landed back at LHR about an hour early but then had to wait because there was a technical problem getting our bags off the plane. All in all I was hopeful that this overnight service would be a useful way to get to Colombia but next time I think we'll fly indirect on a different airline.

Used Avianca for two trips (and a total of 6 flights) last month: Washington DC - San Salvador - Guatemala City (return) and Guatemala City - Flores return. Every flight left on time and arrived early. Food was served in economy class even on the internal flight that last 45 minutes and it was quite decent. Planes were brand new. Great inflight entertainment for economy class. The cabin crews were all very friendly and charming. Used the business lounges (with my Miles and More gold card) and they were fine. Other family members also flew with Avianca (from LAX to GUA) and were similarly pleased. Reading the other reviews here was a bit anxious so it was a nice surprise.

LHR-BOG-UIO in business class. I decided to fly with Avianca because of the price for the business class. I know their reputation so I didn't set my expectation too high. The flight overall was ok. There was a mechanical problem just minutes after the plane took off from LHR. The plane had to go back to check the landing gear. The plane looked tired and they didn't manage to clean up the cabin properly. The business class seat is really poor compared to the other airlines but I could still get good sleep. The FA were definitely not up to the international standard. The meal and IFE were poor overall with limited options. Would I recommend this airline? Probably not but if you can get good price and set your expectation low enough they are probably not a bad option.

The most horrible experience onboard the new 787 Dreamliner yesterday I flew from Bogota - New York in Business Class and I was very disappointed with this new aircraft! I can't believe how uncomfortable the Business class seat was! So hard it has no comfort no soft leather etc. It was so hard that I couldn't sleep at anytime during the flight. Excellent things were: the service the crew the food the entertainment system and the upper compartments.

BOG-MAD-BOG A330. Avianca Business lounge is excellent with variety of food choices. Prompt departure lie flat seating in fishbone setup. Great inflight video entertainment. Cabin staff very attentive. Wine selection could be better as well as the menu choices. Service felt a bit rushed. Arrival in Madrids beautiful terminal 4. Great flight all around! Return leg used Iberias wonderful lounge. Boarded through a separate jetway. Flight on time. Lie flat seats. Again cordial staff but food and wine options could be better as well as the "rushed" service.