Avianca

Buenos Aires to New York via Lima and El Salvador with Avianca. Every flight left spot on time. The Avianca crew is well organized and every flight had 2 attendants welcoming passengers, pointing to their seats. Smiles. A good start. The food was mediocre and small portions but they existed and alcohol and non alcohol were served at least 3 times on each leg of the journey. The average flying time was 4 hours plus each journey. Seats were fine and flight attendants went our of their way to tell passengers if there were empty rows of 3 seats which was true on 2 flights. The attendants were mainly from the original TACA team and sometimes incredibly helpful. When it came to a transfer and time, an attendant personally took my 4 items and stored them in the crew locker so I could get them quickly. I pressed the call buttons a total of three times and waited a total of one minute each time. The attendants on the El Salvador to New York run were quite busy assisting passengers to fill out immigration cards, etc. The seats were fine on the A330 but lacking support on the A320. There was seatback entertainment on all but the smaller jets. If you can take a rather exhausting 3 flight trip from Buenos Aires to New York, then Avianca is fine. I think the experience is rather first class in terms of service and personal care. The only complaint was that the captain announced almost nothing except to fasten seat belts when over turbulence, which was minor. The team was spot on time handing out immigration or customs cards at the beginning of each flight. So, barring the mediocre food (except out of Lima) I would, and do, recommend Avianca on this route. They are not cheap, but service is fine. I have flown with them perhaps 90 times and had two flights leave late and never lost or missed any luggage. It is always reassuring to hear from the captain, but it seems that is becoming a things of the past on some airlines. All in all, a very positive and organized group on each flight, comfortable seats, recommended.

✅ Verified Review | Bogotá to Bucaramanga. I was flying together with my wife and my son (which was 16 months old, this means that under Avianca and IATA regulations my child is supposed to seat on my wife's legs with a baby seat belt). However, due to the fact that I've paid for three seats for more confort the incompetent stewardess and crew sustained in a very rude manner that my kid was supposed to seat on its own seat. I tried to make them aware of their own safety regulations, but they ignored me an told me rudely to write a complaint. It is unbelievable how ignorant the crew were about their own regulations.

✅ Verified Review | Miami to Bogota. I had a really good experience flying MIA-BOG return with Avianca. The economy seats were comfortable and the onboard entertainment system is very good quality with large, high resolution screens. Both flights arrived early and staff were helpful. The food was not amazing but decent enough and wine was served on the evening flight. They also had USB charging available in economy seats. Overall, Avianca were better than most European airlines I have flown with, including BA. Their aircrafts are clean and modern too.

Havana to London via Bogota with Avianca. Great choice of seats despite the cheap flight for such a long way. Comfortable seats and good onboard entertainment. No delays or issues with luggage. Cabin crew could be more attentive and professional. Food supplied on both flights was ok. Good price and quality.

Liberia to Panama City via San Jose. I flew with Avianca and can say that I would recommend this airline. Sandwiches were even provided on brief flights which I definitely appreciated. No problems with the seats, cabin crew, or wifi. Oddly I had to fly in a bush plane from Liberia to San Jose before connecting to Panama City.

Flew JFK-BOG in business then BOG-GRU in economy. Chose Avianca because of attractive fares and Dreamliner aircraft on both legs. The business class experience JFK-BOG was good, not great. Cabin is organised in 1-2-1 herringbone style which is generally great. I found there was no legroom when the seat was in lie flat mode. My feet kept bumping into the enclosure no matter what position I was in, and I'm 5'11". Food was unremarkable, service was indifferent and sporadic - crew disappears for hours at a time. IFE was good but the system was quirky. Very modern but didn't work perfectly. The economy class leg BOG-GRU was a bit better perhaps for economy but service was again unremarkable. Avianca could be great if they paid more attention to detail and the cabin attendants smiled a bit more - this was odd as given the warmth of the Colombian people in general I assumed the national airline would reflect that.

AV481 from San Salvador to Tegucigalpa, on ATR72-600. First time flying Avianca, and on a propeller jet. The flight was almost full, but it was a small plane anyway. No in-flight entertainment, not that any was needed for a short 45 minute flight. Surprisingly a substantial snack was served - a ham roll (or some meat, I cant recall) with a pack of local snack mix and a drink. For such a short flight, it was literally take-off, eat, land. Service was okay. The seat however was not very comfortable, despite the short flight - I felt my back aching after the flight.

Cusco to Lima. I will never fly with Avianca ever again. First thing that went wrong is they pushed back our flight an hour without telling us. The plane shows up even later then was planned. They then unload the plane in like 15 minutes and loaded us in 20 minutes. As soon as we land in Lima we waited on the plane without a gate or anything for about 30 minutes before they even pull up busses or stairs for us to walk down. Once we take the bus to the baggage claim they tell us that only four bags made it. They lost my bag along with all 20 other people I was flying with as well. The lady that helped me had no idea what she was doing. She told me that United would be dropping my bag off to my house in the United States which they won't do and I will have to drive two hours to the airport to get my bag which avianca lost. Currently on day 4 without my bag. They never even apologized or offered anything for this inconvenience.

New York to Santiago via Bogota with Avianca. Check in fast, nice staff on the ground. Boarding a bit chaos. On board nice cabin, FA not very friendly, but good service provided. IFE very good. Flight to Bogota on time. Food not very good for business class. Connection in Bogota very fast and easy, recommend for connections in the región. Businees lounge great. Had time for lunch and connect for a bit. Next flight to SCL again on time, and boading chaos again by buses. FA better this time, food for business class not good at all. Comfortable 319 business cabin. Arrival on time.

Travelled from Panama City to Bogota recently with Avianca. I had to wait 45 minutes for check in and there were only 5 people ahead of me. The counters were understaffed and the staff had a hard time dealing with customers who had excess luggage. The flight itself was pleasant. A free warm snack and drinks were served. Despite being only a 1.5 hour flight each seat had an individual IFE. Announcements were done in Spanish only.