Avianca

✅ Verified Review | Rioacha to Medellin via Bogotá. I suggest anyone flying domestically within Colombia to not fly with Avianca. We had a flight from Rioacha to Medellin with a connecting flight in Bogota, the flight from Rioacha was great, very on time and friendly security and staff, now when we arrived in Bogota everything changed drastically. Our flight was suppose to take off at 8:30pm it got delayed an hour and a half that's fine no big deal, around 10pm making the line to board the flight which was so disorganized and was wrapping around the whole corner, there was about 4 lines and no one knew which was for which there was people boarding for Barranquilla and Medellin finally we walk up to the attendant and to our surprise our flights were switched (never said anything over the intercom never called out our names over the intercom ) so not only did we wait almost two hours they made us run across the whole airport. On the plane fine, we arrive to Medellin while waiting for our luggage to our surprise it's nowhere to be found so now we have to speak with someone to find out where our luggage is at, and they have no way to tell us where it's at? So we decide to wait for the next flight thinking maybe our luggage was on that flight and nothing.

✅ Verified Review | Avianca is the least compassionate and worst company I have come in contact with. My wife's father died. We called to get her plane ticket changed thinking it would be no big deal. Avianca refused to change it after being on the phone for over an hour. The people she and I spoke to were rude even when they knew her father had just died the day before. They said it was "not their problem." After a long and exhausting day of funeral arrangements, we were hung up on by the Avianca agent. We did not have the energy to call back that night since it was almost midnight. The next day my sister-in-law (her sister) called back to help. She was on the phone with Avianca for 2 plus hours. They again said not their problem. They didn't care that these two had just lost their father. Their callous attitude said it all. Finally we got somewhere after 2 hours and were told to send the death certificate. We sent the death certificate and got the flight changed, or so we thought. We got notice from Avianca that a death certificate wasn't enough since he died on a Wednesday and she wanted to fly back the following Wednesday. Now Avianca wants the notice from the funeral home for what day the funeral was and a notice for when he was going to be cremated. Finally after days of fighting with Avianca and endless painful paperwork sent, she was able to change her ticket. Of course she had to pay over $100. Not only did she have to pay that fee, her original flight was out of Cali, but she had to travel to Bogotá. Avianca refused to change her flight city, so after the most exhausting week of her life she now has to fly from Bogotá to Cali back to Bogotá to El Salvado to finally make it back to the US. Avianca refused to let her just go Bogotá to El Salvador. Why would they? They have proven how awful they truly are. We will never use them again. You ca not treat people like this. In a time of extreme circumstances, compassion is a must and Avianca has zero! After weeks of going back and fourth they basically said it's not their fault and they don't care. Way to show human decency and compassion.

✅ Verified Review | I bought a ticket from Trujillo to Cusco with a short connection at Lima sold by Avianca through Opodo. In spite of the first leg of the flight being on time and rushing on the connection to the second flight boarding gate, the boarding staff did not let me in the flight while the flight was flight was still boarding according to the signs. They switch to a flight boarding four hours later without trying to honor the connection commitment taken by Avianca. The boarding gate staff did not care about us and was highly impolite.

✅ Verified Review | Good service from staff and great price. We flew from Guatemala to San Jose via San Salvador with Avianca. Seating was well organized, food was good for a short flight with liquor. We loved Avianca will keep flying with them. The price of tickets is very affordable. The atr72 is a very nice little plane.

✅ Verified Review | Flight from to Medellin to Bogota was delayed for over 2 hours for no reason. This seems to always be the case with Avianca. Staff were not helpful when attempting to reschedule to an earlier flight (I had no checked luggage). Horrible service from them as usual.

✅ Verified Review | Bogota to Medellin. Flight to Medellin was delayed, so i couldn't catch my return flight. No assistance or information was given, unfriendly and uninterested staff, they told me to fly to Medellin and to wait what happened there. No rebooking was offered. When I arrived I got Information from TripIt that the return flight was also delayed, first 40min announced, then later 2h 45min. Other passenger also angry about information policy. Then an aircraft change was made and we arrived with 30min delay at BOG. No english Announcements at the gate. My first and last booking on Avianca.

✅ Verified Review | Bogota to Medellin. La experiencia de vuelo fue muy buena, las personas de la sala VIP muy atentas y el servico en el lugar fue adecuado. El vuelo salió muy bien y pude llegar a mi destino sin inconvenientes. Gracias a las personas que participaron en mi proceso de viaje. ENGLISH: The flight experience was very good, the people in the VIP room attentive and the service onboard was adequate. The flight went very well and I was able to reach my destination without inconveniences. Thanks to the people who participated in my travel process.

✅ Verified Review | San Francisco to Montevideo via San Salvador and Bogota. The inaugural BOG – MVD direct flight was the day before my trip. Alas, my flight had to divert to ASU and wait on board for 3 hours due to inclement weather in MVD, and as a result, we weren’t served breakfast before arrival (no big deal). All flights departed on time. Do your check-in on-line in advance to select your seats, or your wait at the check-in counter could be unnecessarily long. All flight attendants were courteous, smiley, and efficient. Their English skills could improve but are sufficient. The A320’s have overhead shared screens for movies, the A319’s have individual back-seat screens with a decent selection of audio, movies, and TV shows. Seat comfort is decent. Food was mostly okay (one beef-and-rice meal was inedible even though I was hungry). On some flights you get pillows and/or blankets and/or nothing, so bring your own essentials. On the return trip, I had a tight, 30-minute stop at San Salvador, where there is a security check for flights to the USA. By the time I made it to my flight to SFO they had already boarded half of the passengers. Thankfully I had not checked any luggage, as I imagine that it wouldn’t have made that connection. I risked the tight itinerary because the ticket price was very good, but in the future I will select the stop-over in LIM instead of BOG. I have flown other airlines from the U.S. to South America, and considering prices, schedules, comfort, and service, I recommend Avianca for Economy class. On a previous flight, I learned that their Business class is really not worth the price, by a long shot (on Business class, American Airlines is far better).

✅ Verified Review | I am flying Avianca from Cartagena to Quito with a connection in Bogota. The first leg of the flight was delayed by three hours, allegedly because of one crew member being "unwell". The second leg of the flight from Bogota to Quito cancelled (same day) due to an alleged mechanical problem, and had to wait 9 hours at the airport for a red eye flight. All they offered was a Burger King meal. What a joke.

✅ Verified Review | Lima to Los Angeles via Bogota. I have never had such a poor experience as I had on Avianca today. Waiting in the Lima airport for over 2 hours just to wait to check in showed the airlines inability to function in an organized function. After speaking to 2 different Avianca agents, we were told that we needed to continue to wait in line, despite our flight being "closed." I went to the agent a third time to ask, as our flight was taking off in 30 minutes, and she told me our flight was closed and they would move us to the next plane, which would cause us to miss our connection. After fighting with a very nice agent, she was able to get our flight to "reopen" and get us on the flight. After running through the airport we got to our gate and barely made our flight. After arriving in Columbia, Avianca called my name for extra security measures. They searched me extensively and never once able to explain to me in English what they were doing or why. Once I finally got on the plane, the agent had change our seats on the next flight from an aisle and window in the front, to the far back of the plane in the middle. They have some of the worst customer service I have ever experienced.