Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 541 reviews
4/10
3 star Skytrax Rating
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8/10

Avianca customer review

(United Kingdom)

Took various international and domestic flights with Avianca in February and was mostly very impressed. Good IFE fairly good food and quite helpful cabin crew (though not entirely smiley). Even had IFE on jet-based domestic flights so was able to keep entertained with Solitaire! Seating very comfortable on domestic legs but tight on international flights. Competing with Iberia probably keeps standards low on flights out of Madrid. Most flights on time though on two of the domestic flights one of our group's luggage went missing (though was sent on soon after). Am not convinced we will be able to check in online for our Cartegena to Bogota to Madrid flights but we will see and I will review those legs separately.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Avianca customer review

(Colombia)

Very good service. BOG-JFK-BOG. Aircraft A330 brand new. Crew members very helpful and polite. Food was good. Business class seats very comfortable and on board service very good. Check in at the counters fast and efficient. I have flown other airlines all over the world but this one is for me among the best in the scale of services they offer.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Avianca customer review

(Belgium)

SDQ-BOG-CCS-BOG-SDQ. A320/330 Business class. A320 interior clean and comfy. A330 worn out and 170 degrees flat seats not important on 1.5 hr flight. Food is not the best. Only one choice pasta on all sectors no wine or spirit list. Crew polite but not really interested and very poor English. As far as lounges are concerned its a farce. The Bogota lounge is a section of the departure haul. No wine no spirits a few cheap sandwiches and a little fridge with a couple of beers. The fridge was locked and does not unlock till after 4pm. Unbelievable. CCS - no lounge. Will not use them anymore.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Avianca customer review

(Italy)

3 legs with them: UIO-BOG (operated by AeroGal) and BOG-MDE-BOG. Everything okay in the air with nice planes (A320) smiling crews and overall a good service. Late arrival in Medellin due to foggy conditions. Problems start on the ground: I had to change my return ticket from Medellin and this was easily done in less than 5 minutes but was told I should pay the USD 40 modification fee in Medellin. Upon arrival in MDE I directly went to the ticket counter in the departure hall. After one hour in line I decided to leave. Later in the afternoon I found another Avianca office in Medellin - another 45 minutes before I could talk with an employee. My simple operation took 20 minutes. Never had such an experience before with any of the many airlines I have flown . My final rate is 8 for the air service and 3 for the ground service that they should absolutely improve or they are going to loose many customers including myself in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Avianca customer review

(Brazil)

SSA-SDU on Friday Jan 4. Brand new A320. Great IFE for a 1hr 40 min flight. Hot sandwiches. Good beverages. Smiles from the crew. Expensive ticket but much cheaper than the competition.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Avianca customer review

(United States)

Flew JFK-BOG-GRU on an Avianca's A330 and other then the fantastic fare appearance of the aircraft and warm attitude of the crew it is not worth flying Business Class. The seat is extremely uncomfortable if you try to sleep and the lack of international standards in service makes you wonder why didn't you fly coach! Again the crew cannot be nicer but their disregard for the basic concepts of business class service could be amusing if they did not include things such as not picking up glasses before landing and the way they serve meals.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Avianca customer review

(Brazil)

BSB-GRU in A320. No thrills reasonable legroom good individual IFE system for a domestic route. Would be a good option if the company had a more robust network and consistent and reliable services.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Avianca customer review

(Germany)

Cali-Bogota-Barcelona. Disappointed by Avianca this time. Check-in at Cali airport chaotic extremely slow service and employee at counter robotic. Changed our previous pre-selected seats without comment. Cali-Bogota delayed 30 minutes arrival at Bogota at domestic Puente Aereo. 20 mins waiting time for bus transfer to international terminal. Fortunately we had 3.5 hrs connecting time less is too tight! Long queues at emigration. Plane Bogota-Barcelona full. New A330-200 but not very well maintained - seats and carpet had stains trash in seat pocket. Some staff friendly others were not and uninterested. No help placing handbags in the bins. Inflight service mediocre. Food quality bad (chicken was dry and rice tasteless) only plastic cutlery. Beverage service average. Poor headphone quality and also uncomfortable so it was not a great entertainment experience. Recommend to bring own headphones. After meal service crew disappeared drinks only upon request during the night. Very bad breakfast before landing served in a hurry 1 hour prior to land coffee was a shame for a Colombian airline. Seats uncomfortable for such a long flight. Entertainment box under the seat took me precious legroom. Staff at de-boarding tired and not so friendly. All in all average experience imagined service and comfort would be better. Customer service and food quality and quantity should be improved.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Avianca customer review

(Colombia)

Flew BOG-MAD and BCN-BOG Business cabin both ways on time excellent service by very nice flight attendants good food. Very satisfied by their quality.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Avianca customer review

(United States)

JFK-BOG-Bucaramanga (round trip). Trips went fine with the exception of a 3 hr delay going from JFK-BOG and had to take the 5pm plane to Bucaramanga the trip back home was better than last year! Both flights on time food great and staff friendly and helpful!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes