Avianca

✅ Verified Review | Flying with Avianca was absolutely one of the worst experiences of my life, not to mention the worst airline I've ever encountered. To name only some of the chaos Avianca caused me: they rescheduled my flight three days before I was to leave without telling me so that I would have missed my connection by 3 hours. Had to spend 2.5 hours on the phone with them to fix it, which resulted in missing a day of my trip and having to make 2 extra connections (they did not reimburse anything or offer any consolation). I called ahead to get the vegetarian option for a 12 hour flight and they wouldn't do it because I was 22 hours within my flight (must call at least 24 hours, they said. The only rules of etiquette they follow are their own. I checked only one bag, even though I'm allowed 2 bags, and it was 10 pounds over their limit, so they made me carry my shoes on my flight (the fact that I was under the limit of 2 bags didn't convince them). About 30 min after everyone ate, the entire plane rushed to the bathroom and there was a line in the aisle for half the flight. They lost all of our seat selections because they tried to put me on another flight literally 1 hour before my flight was leaving, again without asking or telling me, so I was shoved in the back of the plane for each leg of the flights they put me on. I tried to call several times to have this resolved or to get some kind of reimbursement, to which they told me to "submit a complaint on the website" or they would transfer me to another department, which would transfer me again - an endless, unresolvable loop. The flight attendants are as rude as the customer service reps, I didn't put my controller away during landing and one attendant scolded me like an insubordinate child. Pay the extra $300 for a better airline!

✅ Verified Review | I had a total of 4 flights with Avianca over a 10 day period travelling from Peru to Colombia and within Colombia. The flights were generally fine and while nothing to rave about, served its purpose at a reasonable fare. However the final flight from Bogota to Lima was a disappointing experience. Poor service from the Avianca ground staff at El Dorado who did not let us check in early even though it was mentioned to us previously that it was possible in Bogota. No explaination was given as to why this was the case. The check in process was also the slowest I have witnessed and this includes the process on many Budget carriers in Asia. The staff also continue to speak to us in Spanish even though it was clear that our Spanish was sub standard and to top it off, she could actually speak English fluently. The boarding process was a mess with passengers being allowed onto the aerobridge but without being able to enter the plane for a few minutes. A disappointing final experience on Avianca.

✅ Verified Review | Do not waste your money. Our honeymoon flight was cancelled and they won't do anything for us. We have spent $250 on a hotel and will have to book another in Miami and they won't give vouchers or do anything for us except have us wait in an extremely long line to be rebooked tomorrow. I will never support this airline again - so disappointing!

✅ Verified Review | Boston to Cali via Bogota. Avianca is a terrible airline. Long, long lines to check-in, no or extremely clunky online check-in, extremely long waits for the call center when things inevitably hit the fan. To top it all off, they spontaneously change flights by a full 24 hours with little to no warning. That's what they did to me (changed a Saturday flight to a Friday flight on a Thursday) which forced me to spend another $350 on a separate flight with a real airline because Avianca was too incompetent to be able to get me on another flight. Avianca is a joke, save yourself the time, money and frustration by flying another airline even if it costs a little more upfront.

✅ Verified Review | Santiago to Cartagena via Bogota. Delay flight that depart from Santiago from 7.53 to 10.50, and delay again flight from Bogota. My holiday in Cartagena was destroyed when Avianca sent e-mail to tell me flight from Bogota to Cartagena was canceled and offered new flight to me. I tried reply e mail many times but they were not responding to me.

✅ Verified Review | Mexico City to Bogota. My flight was supposed to depart Oct 5th at 1:28am and it has been delayed to 8:40pm because of a sick crew member but passengers were only notified after midnight on Oct 5th. Many people had connecting flights to other parts of Colombia and some to Madrid. The airline did not offer any type of compensation. I called the customer support lines and no one would help. Overall horrible experience.

✅ Verified Review | Cusco to Lima. Our flight was cancelled with no reason (we think they did it on purpose to get the other flight more fully occupied). When in line they told is we would get transferred to an earlier flight which was delayed. However, they lied to us and we got transferred to a flight 4hours later. We never heard any apologies and service was far from customer friendly. Would definitely recommend another airline if possible!!

✅ Verified Review | Barcelona to Bogota. Avianca is starting to look more and more like a low cost airline than a regular airline. We flew business class return ticket from Bogota to Barcelona and in both cases our business class boarding was done from the same door of the plane and we have to wait in line for over 45 minutes whick takes away from the business class flying experience. Also on our flight from Bogota the plane seemed to lack proper cleaning and service was lacking big time. Both my wife and I were very excited to fly the Boeing 787 but Avianca is really falling behind on the business class category due to its below par service and inadequate boarding process that could be easily be corrected should they choose to do so. In terms of flight entertainment goes there are not complaints, and food was good as far as airplane food can be expected to be. Moreover, the attitude of the flight attendants was unfriendly and unattentive. We will be looking at other airline options for future travel to international destinations.

✅ Verified Review | Cuzco to Lima in Business Class. We purchased a business class ticket hoping more enjoyable experience, especially expecting that after the aircraft landed, we could deplane without waiting much longer as economy pax did. Upon landing in Lima Airport, we needed to rush to catch our connecting flight to Santiago. As we were seated at at row number 1 (the very front row), we were expecting to be able to deplane as soon as the door opened. The reality was completely the other way around. The aircraft parked at the international gate section, so they decided not to open the front door (with aviobridge) but the the rear-end door instead. This was very ridiculous because we became the last pax to exit the aircraft and needed to wait so much unnecessary amount of time! (please be reminded that we were seated at Business Class Row 1 which naturally should be the first pax to deplane!!). Other comments regarding inflight meal: They only serve beverage (in a plastic cup) and 1 granola bar which was very dissatisfying for a business class meal

✅ Verified Review | Rioacha to Medellin via Bogotá. I suggest anyone flying domestically within Colombia to not fly with Avianca. We had a flight from Rioacha to Medellin with a connecting flight in Bogota, the flight from Rioacha was great, very on time and friendly security and staff, now when we arrived in Bogota everything changed drastically. Our flight was suppose to take off at 8:30pm it got delayed an hour and a half that's fine no big deal, around 10pm making the line to board the flight which was so disorganized and was wrapping around the whole corner, there was about 4 lines and no one knew which was for which there was people boarding for Barranquilla and Medellin finally we walk up to the attendant and to our surprise our flights were switched (never said anything over the intercom never called out our names over the intercom ) so not only did we wait almost two hours they made us run across the whole airport. On the plane fine, we arrive to Medellin while waiting for our luggage to our surprise it's nowhere to be found so now we have to speak with someone to find out where our luggage is at, and they have no way to tell us where it's at? So we decide to wait for the next flight thinking maybe our luggage was on that flight and nothing.