Avianca

✅ Trip Verified | Bogota to Medellin. Trash airline. Avoid flying with this airline. If you pay for a seat located near row 11, they may bump you and change your seat to row 37, the 2nd row from the bathroom. And for proof I will include pics.

✅ Trip Verified | Lima to San Salvador. Avoid this airline! Our flight was delayed for four hours, then delayed again for two hours. We missed our tour in Quito. Avianca changed our flight for the next day, but then this flight was cancelled. They gave us a flight the following day. We lost two days of our vacation and spent 120USD on taxes. Avianca gave us a credit of 57USD. Avianca is a joke and should be avoided

✅ Trip Verified | Bogota to Bucaramanga. I have flown all over the world in more than 40 countries. I have never seen such a nasty service. Mean, nasty people, who want to annoy you. Absolutely no kindness ever not since 1966 when I took them at 6 yo. I fly with them only because I do not pay for my ticket, my customers do. Never ever had a good experience with them. Just fact.

✅ Trip Verified | Los Angeles to Guayaquil. Only use this airline when you absolutely have no other choices! Booking ticket on their website was easy. However, the system changed my flights a couple times before my actual departure, which was confusing. Check-in counter opened late. Ground staff were extremely unfriendly and yelled at me for simply requesting aisle seat. For many other airlines, a passenger can request for preferred seat at check-in, but for Avianca a passenger needs to contact call center 24 hours before departure or check in online to self select the seat. That's what the ground staff told me in stern voice. Since most staff were spending time yelling at passengers, that's why the service was very slow. Such a low service standard in my opinion. Cabin crew provided similar level of service - poor. I was sitting at emergency exit row, but the cabin crew failed to inform me of safety procedure. Their mindset around safety were questionable. Also, a cabin crew didn't offer me food until I asked to be served. What kind of service is this?!?! Boarding was slow and delayed resulting in tiny delay in all flights. Poor to zero in-flight entertainment. Dirty seat and toilet. Old aircraft. Awful food. Again, avoid this airline!

✅ Trip Verified | Los Angeles to Bogota. 4.5 hour delay. Plans changed and trip cancelled: Had a Lima to Cuzco on another airline on same day of arrival and lost my ticket. Had to buy another ticket. Still waiting 3 weeks later to see if Avianca will compensate me with anything. On board catering is close to non existant. Late dinner, small portions. Worst of all no breakfast or snack with a good coffee before landing. That was a 7 hour flight! Inadmissible. Can't make up my mind yet if I should give them another chance. It will depend if they compensate for the extra money I had to spend to fly to the sacred valley.

✅ Trip Verified | Washington to San Salvador. I was very pleased with the flight. Since we arrived the check in was quick and pleasent. The staff at check in were very friendly and helpful. The flight attendants were all very professional and attentive. It was the best experience .

✅ Trip Verified | Medellin to New York. The worst airline. The staff very disorganized and unkind. The old planes and the entertainment equipment (tvs) damaged. The airline lies to its customers and fail their problems. Do yourself a fly with another airline. Lo peor cómo aerolínea. El personal muy desorganizado y poco gentil. Los aviones viejos y los equipos de entretenimiento ( tvs) dañados. La aerolínea miente a sus clientes y fallan a sus problemas. Hágase un favor viaje con otra línea.

✅ Trip Verified | Bogota to Rio de Janeiro. This is my worst mid-haul flight, the seat were terrible for Business Class! Meal was good, Flight Attendants were helpful.

✅ Trip Verified | Mexico City to Bogota. The plane is small but it's okay for 4 hrs flight. Cabin crew were professional. The only problem was Check-In Process and Boarding at MEX. There's no benefits as Star Alliance Gold/ Business Class Passenger. People pass the queue as they want and the staff is just stay like a statue, I didn't know it's the Airport's fault or Avianca's flight.

✅ Trip Verified | New York Jfk to Lima via Bogota / Medellin. Worst experience and worst customer service. I bought my tickets three months in advance. Finally the day of my flight arrives and just got an email (two hours before my flight) saying sorry for the inconvenience your itinerary has changed. They added another stop to my flight plus extra time. I was supposed to arrive to Lima at 9:30 am. Now it is scheduled to arrive at 5:49 pm. I called customer service. Please update your phone numbers. They have several that do not work after finally finding one that actually worked, I was put on hold for 20 mins until they hang up on me. This is ridiculous. I am told at the counter they are not responsible about what happens in Bogota and there is nothing they can do. Does this company expects their customers to be ok with whatever change they make last minute? With no excuse? Unacceptable! Will never use this airline anymore.