Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 449 reviews
4/10
3 star Skytrax Rating
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8/10

Avianca customer review

(Italy)

BOG to ADZ (San Andres Isla) on March 31st and back on April 4th: everything went smoothly flights on time operated by nice and new planes with comfortable seats and good service delivered with a smile. Both A320 had the personal TV screen which is not common on a less than 2hr flight and a good entertainment system (suffering some rebooting problems during the return flight). Tickets not very cheap though (USD 900 for two persons) but very close to the only two competitors available for this route (LAN and COPA). The only problem with Avianca national flights is the Puente Aereo terminal they use in Bogota kind of small and overcrowded building while the brand new international terminal (El Dorado) is a state of the art facility. Will surely consider to fly again with them in the future.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Spain)

18/3/2013 BCN-BOG-PEI. Easy check in at BCN airport smooth boarding and reasonable comfort seat on A330. Transfer in Bogota without complications to flight to Pereira on A321. All on time. Inflight entertainment is very good meals basic but okay. Friendly staff. 2/4/2013 PEI-BOG-MAD checked in too late to have baggage labelled to Madrid had to collect baggage in Bogota and check them in for flight to Madrid. To have this done you need to be there 3 hours before your flight leaves. Bogota is airport is very efficient checking in baggage was done quick. Worth doing this option as to wait for 3 hours on flight at Pereira airport. Flight to Madrid left and arrived on time. Good service will definitely fly Avianca again. Very good value for money.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Avianca customer review

(Colombia)

Flew from Bogota to Neiva and the Fokker 50 turboprop-powered plane was noisy. The views of the Andes were excellent though. The drinks were good but the coffee was not very tasty which is odd for a Colombian airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
6/10

Avianca customer review

(Spain)

MAD-BOG business class. Cheaper than Iberia sometimes much cheaper. Overall not bad but certainly does not let you feel "special" as when flying with the Middle East companies. Food is good. Staff are kind but not attentive. Don't provide pyjamas. Food is served in trays and the table is not laid for you they will just give you a set of cutlery. Linen are cheap quality not sure if it is cotton. In the bathroom low quality paper towels. Toothbrush is in two pieces and is uncomfortable to hold. No razor nor shaving cream. Only a dozen films to choose from.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Avianca customer review

(United States)

JFK to BOG on March 19th in Business class. Check in was quick however made to wait in a long line before being let into the dedicated business class line. Directed to the Swiss Airlines Lounge which is nice enough. Onboard everything was great. Flight attendants were nice and helpful. The toilets were clean and usable. Seat (1K) was comfortable enough but they should definitely have the option to lie flat for longer flights. Gave us amenity kits which contained L'Occitane products. One of the biggest selling points for Avianca is their Inflight Entertainment System. Served breakfast shortly after take off and it was rather good but afterwards flight attendants disappeared until one hour before landing. I would expect to be offered drinks or other services in between. Arrival had no issues and the new international terminal in Bogota has made a huge difference for international travelers since the building is comfortable making visitors feel welcome. Hopefully they will continue to improve their service.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Avianca customer review

(Ecuador)

Mar 12 from UIO via BOG and MAD to ZRH in Economy. Flight from BOG to MAD was on AV 26 with an Airbus 330-200. My aisle seat was very comfortable and fortunately I brought my own entertainment for the flight because in-flight entertainment from Avianca is very basic. The worst was the service and the quality and quantity of the food. The stewards were never seen in the cabin except during the meal distribution. During the flight we got two small hot meals which were both poor in quality. I had much preferred a single but better quality hot meal and before the landing a small snack. I got a cheap ticket on Avianca for this reason I don't complain and next time I will bring food for the flight. Avianca is fine if you can get a really cheap ticket from Colombia to Europe.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Avianca customer review

(Germany)

Flight from Madrid via Bogota to Cartagena on March 10. Check-in staff at Madrid unfriendly I had only one bag with 23.8 kg and they made me remove exactly 0.8 kg otherwise I had to pay baggage excess. Departure on time but flight turbulent. No information that flight would be one hour longer than expected. Seat pitch poor. Food okay nothing special and small portions. Due to turbulence no drinks were served but we were not able to stand up due to seat belts sign being on for almost 8 of 11 hours flight. Dinner served before landing but in such a rush only water was served with it. Change of plane in Bogota change to domestic terminal with bus due to delay - less than an hour to reach the flight. Connecting flight on time crew a little bit arrogant and poor English skills. No food served on one hour flight! Only some coffee cheap juices or water. Positive: in seat screens even on the domestic flight but don't need this really. Bag did not arrive and had to pick it up at the airport no delivery to hotel offered!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Avianca customer review

(United Kingdom)

LHR-MAD-BOG-PEI (return) 29 Jan and 6 Mar 2013. Suitcase checked straight through to destination both ways no customs check in Colombia. Departure level of new Bogota airport now operational and efficient. Uncomfortable 2-hour queue to have case contents briefly checked in Pereira airport on return leg. No electric fans or air-conditioning in the humid airport. Presented with another passenger's boarding card PEI-BOG and a surly attitude for the correct exchange. Bogota airport shop prices extortionate. LHR-MAD sector on Iberia: must pay for any food and drink. I had pre-booked special meals 6 weeks earlier BOG-MAD. Once on board the cabin crew made absolutely no effort to identify myself as recipient as had been my experience on many Europe - Far Eastern trips. It was a night flight with evening dinner and breakfast being served. On deplaning the chief steward showed me the diet printout with my correct name and seat number being one of only three and admitted it should have been served. Stewardess on my section claimed I had been 'asleep'.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
8/10

Avianca customer review

(United Kingdom)

Took various international and domestic flights with Avianca in February and was mostly very impressed. Good IFE fairly good food and quite helpful cabin crew (though not entirely smiley). Even had IFE on jet-based domestic flights so was able to keep entertained with Solitaire! Seating very comfortable on domestic legs but tight on international flights. Competing with Iberia probably keeps standards low on flights out of Madrid. Most flights on time though on two of the domestic flights one of our group's luggage went missing (though was sent on soon after). Am not convinced we will be able to check in online for our Cartegena to Bogota to Madrid flights but we will see and I will review those legs separately.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Avianca customer review

(Colombia)

Very good service. BOG-JFK-BOG. Aircraft A330 brand new. Crew members very helpful and polite. Food was good. Business class seats very comfortable and on board service very good. Check in at the counters fast and efficient. I have flown other airlines all over the world but this one is for me among the best in the scale of services they offer.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes