Avianca

✅ Trip Verified | Not punctual at all, staff wasn't courteous, every time i ask for something staff make faces like they were angry. It feels like they need lots of training and i was in XXL class maybe seat was worst. The other flight they lose my luggage. They change my flight going back and don't know if I'll make it at this point when the airlines say.

✅ Trip Verified | I had a flight on Jan 22 to go to Houston due to certain things out of my control I was not able to get to fly. I called this airline over 100 times literally leaving a call back number but their customers service is non-existent or they are taking advantage of the pandemic and stealing travelers money to keep their airline in business. I would not recommend anyone to fly with this Airline since they have no customer service relationship or business orientation and they do not respect people time or money.

✅ Trip Verified | Decent on time flight that was nearly full. However zero refreshments or entertainment for a 2 hour flight. Flight attendants were busy gossiping much of the flight vs helping those on board.

✅ Trip Verified | Avianca by far is the worst airline I have traveled with. I had the most unpleasant and horrific experience with regards to quality, standards, hygiene, and customer service.

✅ Trip Verified | My flight cost $167 to book and my 1st checked bag cost 83 dollars. This is truly ridiculous. I should have read the fine print but just like Spirit, they blind you with the price.

Not Verified | This airline owed me a credit due to a cancelled flight on their behalf. I tried to rebook a flight months later & wanted to use my $499 of credit which decreased to $307 magically. It took 5 days! For someone to even help me get my credit which had to be uploaded onto their special UATP card - once I had the credit onto this card & tried to purchase my flight it didn’t process. Once again I’m on the phone for hours, I got hung up multiple times & transferred to at least 6 people to “help” me. I was so frustrated why they couldn’t just do it themselves & do the booking for me since they see I have a credit! They then told me I had to convert my USA page to the Colombian page to that currency for the credit to work? So confusing. After days of trying they told me to try a different browser to purchase my flight using my UATP card so I did & it worked finally UNTIL the site basically robbed my credit money & I wasn’t able to purchase my flight because the page crashed! I called up again & all they can tell me was they’d file a claim that they’d get back to me in a few days like what a joke. After 6 days that was all they can do for me & from waiting so long the flight price increased so much I had to end up paying out of pocket for the flight. Never again will I go through this airline they are beyond untrained with customer service & can’t manage their own tasks or even know how to work their systems. That credit was owed to me & now it’s gone when it was originally $499 they decreased it to $307 which I feel was confusing since I knew how much money I was owed. Please fly with any other airline if you want to fly to Colombia because you will have a headache dealing with them honestly.

✅ Trip Verified | Charges and more charges, money hungry airline. Not worth the stress or money to fly with Avianca. Luggage cost was much more than what was stated initially when 6 tickets where bought, a charge of $80 per luggage. Checking at airport had another $20 charge per person, despite Avianca check in Website webpage not working. The charges kept racking up. The airline front desk person was rude, unprofessional, and not helpful at all. We felt pushed aside, undervalued as a customer. Overall a horrific experience.

Not Verified | Booked a trip to Colombia with my family on business class. The experience started at the counter. The placed somebody training to take care of the business class line. When I asked about the lounge, she said that no lounge was available. She sent me to the food court if I needed something to eat. Fortunately, I checked with the Star Alliance lounge, and I was able to get in. Avianca decided to board the plane from the back. They claim it is due to Covid (even though business class is in the front of the plane, forward from the door). In a 7 hour flight, we only got one drink (water, soda, of juice, no alcohol) and a small box with a disgusting burrito and stale chips. What is worst, my seat was loose and every time I moved forward the seat will come forward with me. The entertainment was a joke. Very old movies. No TV options, no music options. Think twice before booking with Avianca. It used to be a great airline with fantastic service, but it is no longer the case. We will not be booking any trips on Avianca any more.

✅ Trip Verified | Horrible experience. I will never fly with this airline again. I paid to upgrade my seat to first class thinking it would make the trip more enjoyable. It did not. My seat was old, uncomfortable and broken. My seat was kicked from the person behind me (in the next class because the class was only divided by a curtain). My return flight did not have inflight entertainment (4 hour flight). The laughable excuse for food that was served was inedible.  Nothing but a gluten filled box: pretzels, cookie and some type of meat (did not look cooked) and cheese in a croissant. I am allergic to gluten and was unable to eat anything. The fact that they also don't serve alcohol makes you wonder why anyone would fly with this airline, let alone pay to upgrade for an experience such as this.

✅ Trip Verified | We booked a flight and then try to request a change via their WhatsApp assistant. The assistant told us that it was in learning mode and couldn’t complete our request, from there we spend hours on the phone with their call center that was unable to make the change so we decide to keep the initial flight for which we had a ticket and that was paid for. At the airport they told us our booking was cancelled. I didn't receive any email notification nor a reimbursement for this. Their client service is really bad as they just repeat things like robots without being from any help.