Avianca

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 364 reviews
5/10
3 star Skytrax Rating
Filter Reviews by :
Show
8/10

Avianca customer review

(Costa Rica)

Took several legs. SJO-SAL-UIO-LIM-CUZ-LIM-SJO. ALL flights on time. Sufficient staff at the airports to keep the check-in lines short. Never had to wait longer than 5-10 min. Ground crew as well as flight crew friendly and efficient. They give you the feeling that you are a guest and not just a pax. Decent on-board service on mainly brand-new airbus aircraft. The brand new ones have 'mood lightning' in the cabin which is very nice on night flights. Decent on-board service. Even on a 1hr-flight they serve a small snack and beverages for free incl. alcoholic drinks. Full meal on the 2hr flight UIO-LIM. Food quality is nothing fancy but it's ok. In theory they offer also a free in-seat entertainment system. However not all aircraft are equipped with it even not some brand new ones. On the 2 legs where it was existent it was out of order. Here is room to improve and provide the same standard at least on flights over 2 or 3 hrs. So if you need entertainment bring your own or a good book since you don't know what you get. Overall a pleasant experience and I will fly Avianca again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(United States)

GRU-BOG-JFK all A330-200. First time flying AV. Pleasantly surprised with comfortable seating in business and VOD (heard other negative comments on the same flight using the smaller A319). Meals were satisfactory for the flight as both flights were red-eyes and full. Flights arrived on time and El Dorado Airport (BOG) is a convenient airport to connect (although I spent two-days in Bogota for business). Business class lounge is large comfortable and offers subdivided room for a more intimate feel. Appetisers were abundant as were beverage selections. Will fly them (although will fly LAN next to compare).
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Germany)

GRU-BOG-MEX - good performance GRU-BOG on A330 and BOG-MEX on A320 both with good seating and individual IFE. Food and beverages fine friendly competent crew. BOG-MEX with quite a delay as some luggage had to be unloaded officially missing passengers but from what was unloaded more likely wrong freight. Check-in in Bogota was one of the longest I had in many months despite only baggage drop! If my check-in time was typical you should calculate some 60 minutes!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Avianca customer review

(Colombia)

BOG-MAD business class. Flight on time nice amenity kits and average welcome drinks. Very poor catering and wine on offer.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Avianca customer review

(Australia)

SCL-BOG-SCL with side travel to San Jose on TACA. Excellent flights on Avianca with superb service food and wines on modern A330s. Unfortunately Avianca do not have a business lounge at Santiago (which took me an hour to discover). However Avianca's lounge at their home base of Bogota is very good and an interesting location in Bogota's modern terminal. The cabin crews' uniforms are quite stunning!. I recommend this airline for travel through and to South America.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Avianca customer review

(Chile)

Flew from SCL to MAD via BOG - Airbus 330. The service was superb. Food is good. Not as many wines as on LAN but I paid one third of what LAN charges on the same route same dates. Seats are very good even though not fully horizontal. Good headphones. Some of these planes have good space for carry on baggage others are way too small. Their frequent flyer program is very good. Some nice details are the flower they put on the meal tray and the a small package of Colombian coffee they give you as a present to take home.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(United States)

Early June flew Avianca #24 from LIM to BOG. Nice A330 widebody which always makes the flight better. Boarding was delayed and once they called the flight it didn't matter which cabin you were in - people flooded the gate. Once on-board it was smiles from the flight attendants. Pillows and blanket on each seat. Flight was full - drink run and dinner served. Food was good and watched movies and TV shows on their great entertainment system. FA's came around multiple times with water - and always friendly. Landed in BOG during a rainstorm - parked on the tarmac by the cargo area. Had to be bussed across the airport (took 25 minutes cramped in the bus) - immigration was quick and bags came out rapidly. Overall very impressed with Avianca and would fly them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Avianca customer review

(United Kingdom)

I have flown several flights with Avianca - within Colombia (Bogota San Andres Cartagena) and international (Bogota-Madrid). Planes have always been clean food has been good and flights on time. On all flights domestic and international the turn out of the crew has been exceptional immaculate uniforms and grooming - A sense of pride which is something that I see less of in European and American Airlines that I have flown with these last years. Only issue I have had was being turned out of the emergency exit seat on a domestic flight when the crew member briefing me on the emergency procedure for that row discovered I didn't speak Spanish. Since most the passengers did not speak English there was not much I could say really. Of all options available from London to Bogota (and that's quite a few but none direct unfortunately) Avianca from Madrid is my preference. A good all round airline with exceptional crew turn out and service in my experience + prices are good.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Avianca customer review

(United States)

MIA-BOG on May 11 BOG-MIA on June 11. On time departure A330 very comfortable. Great inflight entertainment. Food was good. The best of all the price I paid only $303 for a round-trip. Overall good and professional service both at check in and onboard.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Avianca customer review

(Spain)

AV93 CUR-BOG. Check in ok. Boarding by rows on time FA welcoming and nice. On boar A320 comfortable seating good seat pitch. Only 1.5 hr flight served snack and drinks. Early arrival at Bogota. The only negative comment on the disembark by buses (old ones uncomfortable long waiting and way to the terminal). Once cleared immigration luggage on belt fast. Good quality airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes