Austrian Airlines

Beijing to Vienna. To summarize the flight I would describe it as First class for the price of business class. There are just 4 seats in a row. The seats are comfortable with a shelf beside for a place to put your bits. When you sit at the window you have no neighbour at all - very nice. The seat can be moved to 180 degree so to a horizontal position. The TV screen is a large TFT screen with a bright picture. Food was good too! Only problem for me is that they fly only 4 times/week. So normally I fly to Vienna on Friday (there is no flight on that day) and return on Tuesday morning (flight is too late for me that day). In all: strongly recommended.

My husband and I flew to Vienna Austria from Dulles International and return. Despite having paid for our tickets and making our seat selections 8 months in advance we discovered upon arriving at the airport that we had been bounced from our seats and put in the worst seats on the plane many rows apart. We had the dreaded middle seat of the middle row of the plane. I have back and neck issues and require wheelchair assistance which was clearly visible to ground staff. They were entirely indifferent and made no effort to assist us. My husband went to the airline office in Vienna prior to our return flight and was told there would be no problem this time. We checked in discovered we had been bounced again to the same miserable seats. After being brushed off yet again we insisted on seeing a supervisor. After 20 minutes she "suddenly" came up with seats consistent with what we had reserved. On both flights the sears were horrible: worn out padding and absolutely no leg room in any position. In contrast to the unfailingly polite and helpful Viennese the staff of this airline is the worst we have ever encountered. We are returning to Vienna and will never travel Austrian Airlines again.

I was on a return flight from Vienna to Washington DC. On the flight there was a family who were not parenting their two toddlers at all. The 2 year old little girl even wandered into one of the rest rooms and pinched her fingers in the door and the parents had the nerve to yell at passengers nearby. When I had been stepped on enough by the two wandering toddlers I complained to a stewardess and she just shrugged and told me it would be better if I dealt with it myself! I will never fly this airline again!

VIE-BKK-VIE in Business Class. New seats are a significant step up from the previous product. Had 3A on the way out and 7K back and the seats had excellent room lots of space for storage and comfortable for sleeping fully flat and relaxing. Topped off by the excellent food and beverage service with a trolley bringing out soup and 2 other starters 3 hot options and 2 desserts plus ice cream. A standard of food service you don't see on business class elsewhere. Only bettered by the coffee service with about 10 different coffee combinations on offer. The in flight entertainment screens are large and responsive with the only disappointment being the extremely small selection. I didn't mind as both flights left just before midnight so after dinner it was time for sleep. Service from the crew was excellent. Austria's only weak point in the past was the angled lie-flat seats now it has seats that are up there with the best. I'd easily choose Austrian over any other carrier in long haul business class.

Very sceptical flying to Vienna and onto Rome after reading reviews. I was lucky to be traveling business class in their new 777-200 flat bed seats. Staff were very friendly and when the chief came out to hand out menus I was very impressed. The food was delicious and the service was warm and friendly. We took off on time and the new business class cabin was great. Nice flat bed seat with soft pillow and quilted blanket. The entertainment center was great and had many new movies to choose from better choices than most United flights I am on. The snacks offered throughout the flight were plentiful and breakfast was also very good. I would definitely fly Austrian Air again.

CPH-VIE-BKK-VIE-CPH. Comfortable seats friendly staff good service excellent food departures went according to timetables and last but not least the price was very good.

Flew Copenhagen-Vienna-Tel Aviv and return late March and early April. Nothing extraordinary on flight down but Tel Aviv-Vienna chaotic caused by delayed flight. Austrian staff at Tel Aviv unhelpful claiming that there would be no delay and the plane had arrived despite no Austrian plane at the airport. Chaos in Vienna as 3 busses have to be loaded with all passengers before leaving for transfer at that time far too late despite being explained that there would be no problems reaching connection flight. The minute before my group arrived at the gate it was closed. Service great from Austrian staff quick arrangement of good hotel at the airport and connection flight the day after. On board meals and service quite good but entertainment a laugh: no headsets and the same outdated Tom and Jerry and Mr. Bean cartoons that have survived for the last years on almost any European connection. Other companies offers full movies and music selections here.

CAI-VIE and VIE-CAI. The food was poor but at least there was a meal unlike LOT! Staff - some very bad and when I asked for a different juice she became angry. Return was much better. As for the baggage allowance - reduced it to only 1 piece of just 23 kg! Inflight entertainment awful no TV for a 4 hour flight.

ATH-VIE-ATH in Economy class. Poor service for high money. Flight Athens-Vienna was delayed for 1 hour nobody from airport personnel explained the reason of delay. During check-in for return flight machine issued boarding pass with no seat number. Lady at boarding counter said that flight is fully booked nonetheless she "will try to find me a seat". Finally when boarding was almost completed she reissued new boarding pass with the seat. Disappointing considering that ticket was purchased long time ago. Poor food only small pack of crackers on the Athens-Vienna flight and small pack of waffle on the return flight plus a "slops-taste" coffee. Definitely would not recommend.

LHR-VIE-LHR on A320/A321 in Business Class as part of a longer itinerary LHR-AKL Speedy efficient check-in at LHR and timely departure with usual European style business class cabin. Seating is same as economy with middle seat blanked out so could do with at least a bit more legroom. Main benefit is being in front of aircraft and having good quality catering. Service was very good outbound but inbound staff appeared to struggle with a larger business class section (seemed to be about 9-10 rows in business). Food in both cases quite good but unlike previous occasions no choices regarding options you take what is offered or nothing. The inbound trip saw the meals distributed and it taking around 20 minutes before drinks appeared which meant either eating without drinks or letting the hot snack go cold. Finally there was a 45 minute delay in delivering the baggage at LHR apparently due to an aircraft technical failure. Austrian's crew are good and it has done exceptionally good food on this route in Business Class before but efforts to save money are apparent.