Austrian Airlines

OS332/OS6 23-24 Sep OSL-VIE-WAW. Inflight service was impeccable. Food/drink very nicely presented and prepared. I was surprised by the seat comfort and overhead bin capacity on the Fokker 100 and Fokker 70 aircraft. Flights operated on time. Very satisfying experience.

SKG-VIE and VIE-MUC 2 different flights and stories on Miles and More Award. SKG-VIE check in a little bit chaotic and check in staff (not from Austrian) quite rude. Could use the Aegean Lounge which is nice and food/drink choice is ok. However Priority Boarding only for Aegean Passenger direct from the Lounge is possible therefore chaotic boarding procedure (with buses) at the gate and no priority boarding. Flight itself was ok however Service in C-Cl (completely full) rushed. Seating in A320 (new seats according LH-Standard) not so comfortable. Meals on both flights very tasty and still the best in Europe! VIE-MUC: priority boarding and pre- drinks served by the friendly Purser C-Cl was quite empty therefore good service despite the short flight time (35 min). Seating in Fokker 100 much better than in A320! Priority bags arrived in Munich among the last bags although we could see that our bags were loaded in Vienna directly at the door.

Our family flew from Vienna to Bangkok on 21 Sep 2013. The seating we had was appalling the seats did not recline at all and as this is a 9.5 hr flight it was a nightmare. You expect cramped conditions on a long haul economy class flight but this was ridiculous. Staff were rude and unhelpful. I will never fly them again and would not recommend.

BKK-VIE with a 777-200 on September 25 2013. This was one of my best business class experiences so far perfect service great seats great food. In sum comparable to Singapore Airlines and other high rated airlines if not better.

AMS-VIE. I normally use KLM for this flight but I decided to try Austrian. I have to say I was impressed by the professional staff and the seat comfort on board the Airbus A319. Good food and drinks. Flight left on time and arrived 20 minutes early. I found the experience better than KLM. Would choose Austrian again.

ZRH-VIE-BKK Business - VIE-BKK on OS25 11/8/2013. New business class excellent service comfortable seat excellent food. Transit in VIE was a little chaotic due to delay.

VIE-KLX and return charter flight fully booked. Very charming crew on both legs tasty hot meal served with 2 rounds of drinks on this 2 hr flight. Good legroom clean and tidy cabin on A319. Newspapers and magazines were appreciated. Great flight experience by Austrian!

We travelled from Athens to Vienna 10/9/2013. While the flight felt safe enough the cabin crew looked tired and disinterested. Packet of dry crackers and drinks (wine or juice and they came around twice which was good). No TV or entertainment of any kind. Perhaps they are better on long haul flights but this short European flight was nothing special. The Lufthansa connecting flight we took two hours later was a huge improvement.

Vienna to Stockholm OS317 Saturday August 31 in Economy Class. Flight was fully booked except one seat. I was lucky enough to be placed in this row. I am a SAS Eurobonus Gold member (Star Alliance) but whether my seating had anything to do with this I don't know. The flight was operated by Tyrolean Airways on behalf of Austrian Airlines with an Airbus A319. I was seated on the last row seat 24A. The leg room was decent and the new Recaro seats are ok but not more. The seats has no head-pillow so you must bring your own to sit comfortable and if you would like to take a nap. There was no food served on this 2 hours flight only a chocolate biscuit (the type that you buy on the gas station for 0.85 Euros or so). The variety of drinks was however ok and drinks were served two times during the flight. The cabin was neat and tidy and the cabin crew were observant and friendly. Probably better than the average European full-fare airline but nothing extraordinary.

IAD-VIE. The flight actually went by very fast with two meal services and comfortable seats enabling me to sleep. I was also surprised by the quality of the food. I will definitely fly with them again.