Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 666 reviews
5/10
4 star Skytrax Rating
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10/10

Austrian Airlines customer review

(Austria)

INN-VIE-ZAG very good service in business. Although the flights were short tasty snack was offered and selection of drinks excellent. Star Alliance passengers recognized by cabin crew. Excellent value for money.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Austrian Airlines customer review

(Greece)

I was flying from SKG-VIE on A319. The seats were comfortable and seat pitch and width were good as well. The food quantity was not large but it was delicious. Inflight entertainment was okay but not great. Anyway the flight only lasted only for 1.5 hrs so for a domestic flight it was great.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Austrian Airlines customer review

(Italy)

MXP-VIE-SOF and VAR-VIE-MXP. All those flights apart the VIE-SOF were done by using Fokker aircraft: although not new at all they proved comfortable. In the other leg we flew with a new A320 with slim seats: acceptable legroom quite comfortable. The food that we were provided was acceptable given the length of the flights. Crew polite and efficient but a bit cold (and with terrible uniforms). The only inconvenience was in Vienna airport: in order to catch the connection we had to run because we lost time at an unnecessary additional security control as we proceeded from another EU member State although out of Schengen area. Then the plane was kept 45 mins at the finger in order to wait some more connecting passenger. I think that if is planned to wait long for people it should be better to write "final call" on the screens. In general however I've been satisfied.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
10/10

Austrian Airlines customer review

(Austria)

VIE-MXP-VIE. Staff friendly and fluent in English dealt quickly and reliable with additional baggage that didn't fit into the overhead storage. Quick check-in extended legroom in the new short-haul cabin. Drinks/Coffee/Tea and choice between chocolate wafer and an apple. Good experience!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
3/10

Austrian Airlines customer review

(United Arab Emirates)

VIE-BUD March 2013. As far as I know Austrian isn't a low cost airline however the baggage allowances (23kg and 8kg) and the strictness of shows it should be. Compared to Emirates (from Dubai to Vienna) where I can take 30 kg baggage and actually hand luggage limitation in 'all you are able to carry'. Crew were robotic - no smile. It was a very short trip and they were still stressed with providing drinks however aircraft not full. I will definitely avoid Austrian next time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Austrian Airlines customer review

(Austria)

ARN-VIE A319 in Economy. Excellent short-haul experience. Late arrival of incoming aircraft but swift turnaround in Stockholm and efficient well organized boarding process got us in the air on time and ahead of schedule in Vienna. Excellent ground staff at Arlanda - recognized my Senator status and re-seated me upon boarding so that I could have the middle seat free. On board very friendly and efficient service. Simple snack was sufficient for this 2 hour trip. Legroom good and the new seats are fine.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Austrian Airlines customer review

(Austria)

VIE-LHR short delay in departure for de-icing 2 drink rounds and a muffin check-in - bag drop packed but didn't wait long slightly delayed through traffic over London waited 25 min at the baggage belt in Heathrow on arrival.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(Turkey)

I flew on an Austrian Airlines ticket with the flight operated by Tyrolean. I wasn't happy with the service on check-in by Austrian Air. I was assigned a back seat despite the entire business class being empty. All seats except the first row had very little leg room corresponding to the smallest I have seen in economy. It seemed like the check-in staff did not care much about customer service. Change fee is quite high -100 euros despite business class cabin being completely empty. Once onboard the service was very friendly and the food excellent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
9/10

Austrian Airlines customer review

(Austria)

LHR-VIE 4th March afternoon. Check-in no queue staff talked to each other but still good transaction time. Fast Track through Security Star Lounge ok small food choice long way to the gate priority boarding nice welcome flight was early really rare from LHR. Food was excellent (as usual) steward addressed guests by name lots of refills excellent. Downs: IFE (but not really needed for the 2hr flight) reduction in flights the afternoon flight is stopped this season which is strange since the flight was quite full (A320 instead of the scheduled A319) and this allows a normal arrival time in Vienna (7pm) instead of 11pm with the evening flight. The £40 difference from Economy to Business was worth it because of an extra piece of luggage lounge good food and attentive service. Can recommend flying Austrian.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Austrian Airlines customer review

(Canada)

YYZ-VIE. Probably the worst long haul flight I've ever taken. I was expecting much more and in fact partly decided to try this airline for the first time given its four star rating on skytrax. The cabin is very old school looking. There are no personalized screens instead there are large screens overhead in the middle of the aisle every few rows. The food was mediocre and red wine was tasteless. They watered down the coffee. The service was not friendly or polite. This was my first time flying Austrian and once I'm done with this trip it is certainly my last. Definitely would not recommend.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no