Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 587 reviews
6/10
4 star Skytrax Rating
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8/10

Austrian Airlines customer review

(Austria)

VIE-JFK in business class. Okay the seat is not good and neither is the inflight entertainment. But on this flight the crew and the catering were excellent. Attentive service good wines and food was nicely presented.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Austrian Airlines customer review

(Japan)

Have used it twice for a 10 hr flight (Vienna-Tokyo) in Economy class. The problem is the seat space being the smallest I have had on such a long trip. To make matters worse their entertainment system is appalling. You can't rewind or start a movie and can only choose channels that play out like a TV. The food is not horrible but definitely does not fall into the category of good airline food.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Austrian Airlines customer review

(Bulgaria)

Vienna-Bangkok-Vienna. Not satisfied with the flight experience. Tired and rude staff. Food was pretty bad quality and quantity wise entertainment equipment is outdated cabin color scheme awful. Leg room was ok however they just don't seem to make any effort to ensure you enjoy the long haul flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(Canada)

Mumbai-Vienna-Toronto in C class. Agree with the comments that the aged aircraft odd colour schemes and aged video system are initially off putting. From an equipment perspective it's clear that Austrian is the poor relation in the Lufthansa family. On the other hand the attentive and courteous service combined with very good food to make for a very pleasant flight. 5 hour transit time in Vienna allowed visit to the small marginal lounge. Overall a good experience and I would do it again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(Netherlands)

Delhi-Vienna-Amsterdam. Service was good food on long haul flight tasty but inadequate. Light sandwich served at midnight after no-dinner is just not enough. Luckily offered a second sandwich upon request. Breakfast was good. The only problem was the plane! Horrible legroom and the whole row had dysfunctional entertainment systems which could not be solved. A pity on 8 hrs long haul flight. Overall good service planes in poor condition - slightly disappointing after flying their partners Swiss and Emirates on same routes which I found much better.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Austrian Airlines customer review

(Czech Republic)

PRG-VIE-YYZ in Economy. Checked in online. Dropped off my bags the morning before the flight. The short haul flight from Prague to Vienna left 20 minutes late but landed on time. Vienna airport awful and the gate for the Toronto flight completely inadequate. Flight to Toronto was 80 percent full meaning 3/4 had to stand for well over 30 minutes until boarding started. Flight left and arrived 25 minutes late. Once aboard everything was good I had no one next to me so was quite comfortable. Food was really nice the selection of movies okay. Flight attendants polite and offered plenty of drinks including beer free of charge.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Austrian Airlines customer review

(United Kingdom)

Flew Astana (Kazakhstan) - Vienna a 5+ hr flight. Freezing cold draft around the feet for the whole flight no entertainment other than cartoons etc not even on the overhead TV screens food wasn't bad but certainly not worthy of the star ratings given. Seat was reasonably comfortable. Main gripe - a long cold boring flight on the wrong aircraft type for this length of trip.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(Denmark)

CPH-VIE-TLV v.v. 1-6 Feb. Outbound: Uneventful smooth transfer in VIE. Homebound flights delayed due to WX at VIE (snow). A321 TLV-VIE seats non-reclinable as row in front of emergency exit however the neighbouring free seats made up for it. Hot meals on VIE-TLV-VIE legs were simple menus of good standard hardly seen in economy class of comparable carriers anymore! Staff always efficient and polite.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
8/10

Austrian Airlines customer review

(United States)

VIE to JFK twice in less than a month. First was from TLV the second from IEV. The airport is extremely outdated in it's international wing which is cramped and small. Business lounge is hard to find and small as well in the international terminal. The second time around I decided to get my passport stamped and checkout C terminal used for inter Europe and domestic flights. It was much better but still small. The lounge in C is better but still tricky. The plane was a dated 777 with odd colors. Staff on the first trip was ok but my second time around they were extremely nice and attentive. The meals were fine and AVOD good as well. Flew economy both ways. I was impressed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

Austrian Airlines customer review

(United Kingdom)

BEG-VIE-LHR. First leg uneventful. Nice new A320 adequate catering and service for one hour flight. Ground services in VIE were something different. Following 10 min delay due to “surprise” of plane landing early I made a swift move to the gate at the opposite side of the airport only to be met by queue in standstill. There were three OS staff evidently dealing with some queries dozens of people with their boarding tickets in hand and two separate OS members of staff checking visas at very slow pace. This was the most shambolic boarding I have witnessed. There were no announcements about cause for the delay no apology and 45 mins later we boarded the plane via shuttle bus. The staff on B738 were obviously annoyed about the delay which influenced their very swift and somewhat rude service only to be kept on hold for 40 mins in holding pattern above London.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no