Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
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10/10

Austrian Airlines customer review

(United Arab Emirates)

Vienna to Dubai on 26th April 2014. I have to say the service and the crew were above expectations. It was a very pleasant surprise after my experiences flying different airlines. Their care for passengers was obvious very attentive and smiling crew throughout. The seats 2-3-2 combination with good amount of leg space overall it was a nice experience. I would definitely choose them for my next flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Austrian Airlines customer review

(Israel)

April 2014 Tel Aviv - Vienna - Paris CDG and back. All flights operated with A321. The plane from Vienna to Paris was nearly 4 hours late (we were given a chocolate bar and mineral water at VIE). On the whole good service. On TLV-VIE and VIE-TLV routes meals are served. On European routes just a snack and drinks. On the VIE-TLV flight it was so warm and suffocating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(Austria)

Flight FRA-VIE the online check-in and the iPhone app was quite difficult to use. The flight was overbooked and due to that 20 minutes delayed. The Inflight Entertainment was just Austrian Airlines advertisement. Only the food was good because I ordered an Do&Co Menu. So I was a little bit surprised how poor Austrian Airlines could be because every time I flew Austrian before it was much better. So if this is Austrian's "standard" I can't recommend that.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Austrian Airlines customer review

(United States)

Used Austrian because Lufthansa went on strike and I have to say I loved Austrian. B777-200 JFK-VIE in seat 9K. Single seat and very comfortable. Food was outstanding as were the crew. The chef onboard is a great touch and the flight went quite fast. Then A320 VIE-LHR and again more of the great food and service with a smile. I will recommend Austrian as the service was better than Lufthansa. The only drawback was the entertainment - poor outdated games and not much else.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Austrian Airlines customer review

(Netherlands)

BKK-VIE. B777-200 with 10 seats across in a 3-4-3 configuration seat width was seriously reduced. This is the most uncomfortable flight in my life. The seats are very bad.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(Italy)

Milan-Vienna-Milan. A319s clean and well-presented. Fair cabin crew poor selection of food (just a snack served) great selection of beverages and spirits. I still think the new Recaro seats are comfortable somebody else would argue on that. On the way back to Milan the flight was overbooked. Was supposed to spend a night more in Vienna but they finally managed a seat for me. Austrian is a good airline to fly with. Was by the way impressed with the new Terminal 3 at Vienna Airport: amazing one and the free-wifi is much appreciated.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Austrian Airlines customer review

(Denmark)

Took CPH-EBL-CPH. Extremely satisfied with the trip everything went as it should on time. Very nice staff.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

Austrian Airlines customer review

(Greece)

TXL-VIE-ATH on A320 if you expect to eat better brink your own sandwich. The ordered meal is expensive from €15. Also on the long flights you have to pay €5 for amenities kit. Why bother to fly with them. The cabin was clean and both flights were on time.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no
10/10

Austrian Airlines customer review

(Austria)

VIE-DME-VIE both flights on A320. Cabin spotless and seats very comfortable with good leg space. FA's friendly and helpful. We got a full meal on both flight (pasta and a dessert) and drink service including coffee. Flights left and arrived on time. The experience with Austrian was very positive and nice. The flight times to Moscow are good only complaint is Domodedovo Airport (very crowded) but that's not Austrian's fault.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Austrian Airlines customer review

(Austria)

Vienna-Washington-Vienna. Seat allocation for all transatlantic and onward US flights was possible several weeks in advance. Check-in at Vienna airport could be faster. The new all-flat seats are very comfortable. Excellent food nice wine and drinks selection. Very attentive service even though the flight was operated by not so experienced Tyrolean Airways crew. Online entertainment system is very much ok although the selection of movies and games could be wider. Flights were on time or ahead of time new plane meticulously clean. Good selection of food and drinks in the lounges at Vienna and Washington Dulles.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes