Austrian Airlines

OS 461 and 642 (Vienna - Yerevan). My experience with this airline was not the best. Boarding in VIE was quite okay but the service onboard was not so good. After take-off they served us a hot meal but it was a very very small portion. Some pasta and 10g sweats (something like pudding) drink of our choice. It was a 3 hrs and 20 min flight so we got something to drink again before landing. Flying back from Yerevan to Vienna the boarding was awful disorganized. Because of these boarding procedures I had never had before we left for Vienna more than 61 mins delayed. Soon after take-off we got breakfast a very small one. Some scrambled eggs (I think not more than one egg/person) rolls and drinks. This is a 3hrs and 40 mins flight from Asia to Europe so we got some drinks again before landing Vienna.

My husband and I flew from Vienna to Toronto yesterday. It was a 9 hour flight. We chose to pay extra to sit in the emergency row seats. The configuration is 2 then 3 then 2 seats. We sat in the middle seats. We were initially very pleased with the leg room but the TV was in the seat in front so very far from us when seated. Once the flight began we realized the problem. Other passengers considered our row as a way to move from one side of the plane to the other. There was a constant flow of people including airline staff through our row passing and sometimes stopping and standing in front of our TV while we were trying to watch it. Two small obviously unsupervised children probably ran through our row at least 25 times. I'm sure that people were not trying to be rude but after 9 hours of this it was incredibly annoying. The last thing was when my husband got up to go to the bathroom a stewardess came to talk to someone beside us and sat on his chair arm. My husband returned and stood there for 5 minutes before she stood up and he could be seated.

I flew Vienna-Bangkok business class. That really made a difference. The seats were comfortable the food was good the video screens up-to-date. The hit for me was that I was able to lie stretched out - and I am 1.90 m. That really surprised me. The service was good. If I try to find something to criticize: maybe the entertainment system could include more movies. But in all highly recommended.

Four flights on 4 different aircraft's recently: LHR-VIE then VIE-SLZ that went well with a smooth flight with good attendants but only just walking time for the onward connecting flight with a smooth transfer of our baggage so no waiting around. The return BUD-VIE left late due to bad weather so missed our VIE-LHR evening connection as just half an hour between flights. Our overnight stay in the city Danube Hotel plus transfer by car with food vouchers was handled very efficiently but the desk staff as was the morning pick-up and return flight. Snacks and drinks adequate for our economy flight status. So would certainly use this service again.

Flew from Vienna to Astana on July 29. The plane was small it had no in-flight entertainment system. It took more than an hour after take-off before anyone got a drink. The food was terrible (no choice for anyone just penne with tomato sauce and a "dessert" that I can only imagine to have melted ice cream). The staff were unfriendly. Not to be repeated: I will try to avoid Austrian from now on.

BNE-BKK-VIE and return. Brisbane to BKK operated by Thai. Very limited and hard to find online checking and seat choosing. All legs full. Small seats 3-4-3. Uneven temp control between cabins. Hopeless and limited entertainment choices. Poor quality food and wines. Flight back from vie delayed 7 hours. Only use if you have no other choice.

Traveled from Vienna to Bangkok. New seats but uncomfortable. Good size TV screen. Food portion was too small and instead of breakfast just one dry sandwich was just a joke. Will never fly again with such a terrible airline. Another jaw dropping fact was when lady next to me asked me to get her drink because she was feeling ill. I went to the back of the plane to report it and was only given drink for her and smile and they didn't bother to go and check on her.

OS425 LHR-VIE and OS25 from Vienna to Bangkok in Business. Everything ran on time and was smooth. The short changeover in Vienna was not a problem all worked smoothly and my luggage got there too. Good flight attendants excellent screen and good range of films passed the time by well. The Sky Chef is very good and the food prepared nicely for you. This is a real plus for Austrian. Full flat bed which his comfortable perhaps a little short for my 6’3” height but no complaints. Quiet cabin allowed a good nights sleep. A much better product than the Swiss service I got on the way back.

Quick weekend getaway FRA-VIE-FRA. Booked into economy but was upgraded due to Star Alliance status. These were some of the best cabin attendants I have experienced. Both directions they were attentive and friendly. My drink was never empty. Good multi-course mid-day meal offering on the return. Seats were the business class slimlines - but fine for 1+ hour flight. Very pleasant experience and will definitely be flying with them again.

VIE-ATH and return. Everything smooth both flights on time. Tried their DO&CO meal for additional 15€. Extraordinary quality (and quantity!) which is well worth the money especially if you don't want to lose time eating at the airport! Will definitely use this offer again.