Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 569 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
6/10

Austrian Airlines customer review

(Belgium)

DXB-VIE-BRU in business class. First leg on 767-300ER looking nice from the outside (winglets) but 20yrs back to the past when inside. The interior is very dated indeed: very narrow and worn-out seat no flat bed poor IFE odd colours. Austrian flights always bussed to the airplane at DXB. Positive are the FAs and the quality of the catering and the cheaper fees which do reflect the quality of the product. Austrian is not 4 stars long-haul. VIE airport not very welcoming either but a new terminal is to open in June for Austrian. However the VIE-BRU leg serviced by a brand new 737-800 excellent seat excellent breakfast top-notch short haul.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

Austrian Airlines customer review

(United Kingdom)

Travelled to Bangkok from London Heathrow via Vienna. Direct flights are always preferable but this trip was actually not too bad as the stopovers both on the way out and back were fairly short. Managed to sleep both ways but found the cabin too hot for my liking - a case of put the customers asleep and then less hassle for the crew? Food was generally good however drinks were not offered very freely. Otherwise service was efficient and professional. The business lounge in Bangkok is provided by Thai Airways and is very good with wonderful showers. By contrast the D terminal in Vienna is not great - a glorified ex-staff room with only one male toilet resulting in a queue for the facilities! I hope the new terminal at Vienna will resolve this issue and a better lounge provided? Also when boarding for the flight to London there was no pre-boarding for Business passengers which resulted in the inevitable crush. The inflight entertainment is ok - in the end if you are trying to sleep you don't need to watch more than one movie a flight. All in all I would certainly fly Austrian again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
4/10

Austrian Airlines customer review

(Canada)

Flew Dubai-Vienna-Toronto recently. Courteous staff ok meals. Cons: the plane from Vienna to Toronto was very old (767) with old entertainment system (one TV screen for the whole cabin plus a bunch of smaller ones). For a 9+ hour flight I would expect better than that from a 4 star airline.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Austrian Airlines customer review

(United States)

SJJ-VIE-IAD. All flights were good and on-time. First flight was on F70. Nice clean cabin on time small meal provided for 1h flight. VIE-IAD Beautiful new winglets Seat very comfortable screen at every seat with remote to play games even with other seats. Food very good. Beyond normal economy food. Soft pillow and blanket at every seat. Pilot was engaged and flight attendants too. Drink run every hour and a half keeping well hydrated. Large overhead bins for bags.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Austrian Airlines customer review

(Italy)

Vienna-Belgrade-Vienna. Have flown this route 3 times within the last months. Flights were always completely full. I found Austrian a good airline to fly with: cabin crew always very caring and polite flights always on time: you can see they are Lufthansa. What is more I really enjoyed the new Recaro seats. The only drawback are the aircraft's being used: the turboprop Dash I had the chance to fly on twice is quite noisy and pretty uncomfortable.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Austrian Airlines customer review

(Austria)

INN-VIE-ZAG. Although Austrian onboard service in Europe is still better than service offered by some competitors unreasonable changes were introduced in the premium sector. Until April 1st business passengers and Star Alliance Gold card holders received a voucher of EUR 5 prior to the flight for refreshments since they have no lounges at smaller Austrian airports. This has been abolished from April as a part of down-grading of Austrian/Lufthansa frequent flyer services which already caused many complaints. Austrian/Lufthansa have their own way to motivate premium passengers to consider other carriers and alliances.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
1/10

Austrian Airlines customer review

(United Arab Emirates)

DXB-VIE-LNZ-VIE-DXB. Everything was bad about this flight from web check-in to arrival to final destination. Sector VIE-DXB delayed 6hrs 40 min. Service personnel at VIE extremely hostile and unhelpful. Antiquated Boeing 767 planes with poor leg room and poor onboard entertainment systems. Food unappealing. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Austrian Airlines customer review

(United Kingdom)

No change really from some of the older reviews. Catering is excellent a nice touch is the chef service. IFE very dated on a loop not on demand so didn't bother. Business class seat is very poor angled lie-flat - a nice touch is the duvet and sheet but this cannot mask the extreme discomfort of the seat. Product feels poor compared to Swiss and similar to the Lufthansa seat slightly longer but more angled in the sleep position.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

Austrian Airlines customer review

(Germany)

DUS-NRT via VIE. Both outward and return flight were miserable. Used air sickness bag was left behind from former flight. When my wife who felt sick gave the bag to a flight attendant to get a new one she was just told to go to the toilet to wash her hands - no apologies. Majority of staff seemed unmotivated and inattentive. At my wife's seat TV monitor did not work at my seat no reading light staff reacted annoyed to respective complaints. Aircraft dated in general very poor inflight entertainment no video on demand small choice of (mostly old) movies in general. This airline seems to have massive problems. Never again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Austrian Airlines customer review

(United Kingdom)

LHR-VIE return. Outbound flight delayed 40 mins but arrived on time. Cabin crew friendly and efficient. Seating comfortable and adequate for a 2 hour flight with reasonable leg room. Drinks and a muffin provided which were very nice. However plane was extremely hot and stuffy. On return from VIE boarding was extremely chaotic and disorganised cabin crew were unwelcoming and appeared to speak very little English. Drinks and a panini provided however no vegetarian option available (abruptly told they are only available on long haul fights). Further drinks had to be asked for a number of times. Again another very hot flight. Overall flight experience ruined by return flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
no