Austrian Airlines

VIE-AMS on Jan 2 and return AMS-VIE on Jan 20 both straight forward point to point evening flights both flights on a tired Fokker 100. VIE-AMS in Business (Upgrade due to Star Alliance status as Economy was overbooked) AMS- VIE in Economy VIE-AMS delayed 15 minutes due to ATC return flight on time – Not really much to distinguish Business Class service on the outward leg except for a simple and small but tasty evening snack (warm chicken skewer on salad). Also only one drink was served. Seats were rather uncomfortable economy Recaro slim seats with the middle seat left unsold. Service was very poor. Only two flight attendants for the whole full plane meant that after the initial service of meal and drink both FA's dealt with Economy and were not be seen in Business again for a very long time. On the return flight in Economy one drink (including beer and wine) and a no food just small pack of pretzels or a small chocolate bar was served. On both flights FA's were not exactly unpleasant but not attentive. Web check-in for VIE-AMS went smooth with almost no line for the premium bag drop. In AMS check-in for the return flight was handled by very friendly and helpful LH agents with no lines. Boarding in VIE was later than indicated with no information given resulting in a cattle call once the boarding actually started. Boarding in AMS was uneventful. Flagship OS Senator Lounge in VIE a bit of disappointment as well. Packed and with limited food offerings and just ok drink options. Obviously savings all over the place. In AMS OS uses the shared Servisair lounge which although comfortable offers just an OK drinks selection and a very limited to almost non-existent food selection. Overall definitely not a terrible but distinctly mediocre experience. (Star Alliance Gold).

Operated by Tyrolean Airways. LHR-BKK via VIE on 22 Dec 2014 in Economy. A ticket from LHR-BKK via VIE on Austrian. Our return leg - thankfully - was with Swiss from SIN-LHR via ZRH. Firstly they messed up our seat numbers that were reserved online/via phone. Even the nice lady at LHR check-in couldn't change the seating for the long-haul and we were advised to check with staff in VIE. Upon arrival in VIE after a forgettable experience (makes me wonder why they bother operating as a full-service airline when I am finding other LCCs to provide a better experience) there was madness at the gate as the flight was full of families and other fellow holidayers who were heading to Thailand. Spoke with ground staff who gave a curt reply about the flight being full and it is not possible to amend the seats - even if it was an error on their part. All passengers were then herded like animals via a self-service boarding gate while about 7 ground crew members stared blankly at passengers. When we stepped into the plane the atmosphere from the flight attendants were intense. Even the 'Good Evening' greeting seemed forced. I then approached one of the more senior female attendants about the wrongly allocated seats. She replied very rudely that they have no control over seats and I would have to ask other fellow passengers. I have never experienced such an insulting manner on board any airline ever. In any case we managed to swap seats with a very kind lady who was travelling alone. I felt so sorry that she had to take my ill-assigned seat which had almost no recline. The Seafood and Vegetarian Meals my travelling companion and I requested was also not prepared for us on board. They demanded proof that we had made the order in advance. But thankfully there was the Vegetarian Option served as part of the normal service. The seats were also uncomfortable and hard while the entertainment system was very limited. Could hardly find anything satisfying to watch. Upon leaving the aircraft I was given a cold hard stare from the same rude senior female flight attendant (I think she was the purser) at the exit with no apology smile or even a goodbye. Overall I am not only disappointed with my flight I am angry for the way we have been treated by Austrian. My advice is not to take this airline - particularly for long haul in economy - even if it is somewhat cheap!

Good C class service ORD-VIE. Wonderful dinner and breakfast service from Do&Co. The Ice Kaffee was divine. Freshly made smoothie breakfast. Easy connection in Vienna. VIE-TLV short hop but convenient. Good Brunch service.

ATH-VIE. Temperature on the aircraft was quite high and very unpleasant. Inflight entertainment was completely absent. As for the on board snack you could select between a mandarin a single chocolate bar and some peanut- style small packs. Absolutely terrible.

Bangkok to Vienna and I was seated separated from my children. Thank goodness two lovely men moved so that I could sit with my kids. On returning home flew from Venice to Bangkok via Austria with my children and was told at Venice that I would be separated from my children on the leg Vienna to Bangkok - my children are all under the age of 9. When I went to the ticket desk at the airport in Vienna to ask if we could be seated together and initially told they couldn't do anything about it and that I should have checked in earlier. I went back to the desk to ask again if I could please be seated with my kids and then somehow magically managed to get seats me with the kids. I ordered kids meals and didn't get any and the seats in the plane were so tight you could hardly move. I will never fly Austrian Airlines again.

We just arrived in Delhi from Vienna. The first leg of our trip with Austrian Airlines was from Toronto to Vienna. There were four of us in business class and we all agreed that our experience with Austrian Airlines was exceptional. The seats flatten out to a very comfortable bed. The provision of a duvet and pillow added to our comfort. The food was excellent. We would easily have paid 40 euros for a similar meal in Vienna and that's not including the wine. The flight attendants were polite professional and friendly. The service was superb. The on-board chef was a nice touch. On both flights he came around to explain the menu and take our order before personally cooking it. All meals were freshly prepared. The hot beverages were delightful. I stayed with hot chocolate and freshly whipped cream. My travel companions tried the Bailey's coffee. I will definitely fly Austrian Airlines again. I travelling extensively for both business and pleasure and Austrian Airlines will now be one of my preferred carriers.

Dec 22 2014. JFK-VIE Boeing 777. Economy class is 10 seats across 3x4x3. Very tight seating and uncomfortable. I had an aisle seat and was constantly getting bumped by people in the aisle. Food was pretty good and the in flight entertainment was pretty complete with some up to date movies. The flight crew was pleasant and professional. Boarding was very disorganized with many people carrying oversize baggage. overhead space was overloaded. All in all it was a flight you endured not enjoyed.

VIE-DEL. This was one of the best flights I have ever had. From start to finish the crew food IFE seat exceeded my expectations. The crew was efficient and engaged with a great sense of humour. The seat was well designed though I found the opening to the aisle to be a bit tight. The IFE was amazing with picture clarity that I have never had on an aircraft before. I was told that each seat's unit is self contained and can be replaced by simply popping it out. There is no master server so many of the glitches that are found elsewhere do not occur. The food was excellent and served with pazzazz. I was sorry to arrive and have the experience end. Delightful in every respect.

Had a poor experience with Austrian flying with our 2 year old. The plane was a Tyrolean Airways aircraft retrofitted with new cabin. Check-in out of Toronto was combined with Lufthansa. Once on-board we were stuck with a crew who: 1) Held us up at Toronto because the crew didn't know how to read our baby's FAA approved car seat label or didn't know who to ask, what to do, etc. Finally a senior member of the ground staff came around, and within seconds knew how to read an FAA label, and all was well. 2) Mid-way through our the flight, the baby started fussing. After years of flying American carriers, we didn't expect any help from the crew (like you get with the Sky Nanny service on Gulf Air or the friendly cabin crew on Emirates/Singapore Airlines). On Austrian, the cabin crew came around multiple times and politely asks us to shut our baby up as it "may" bother other passengers. No further comment needed. The food was ok, and the TV screens were hi-def, and the cabin crew were efficient, but the above incidents left a bad after-taste. We had subsequent connections with Lufthansa, and immediately saw the difference in crew training - Lufthansa crew are top notch and knew exactly what to do with little kids unlike the untrained Austrian crew. Flying with a baby for many hours is tiring in itself, I don't need the additional headache of untrained inconsiderate cabin crew - I would not recommend Austrian Airlines to families flying with kids.

OS196 23 DEC CGN-VIE Fokker 70 and OS093/24DEC VIE-IAD. Service was impeccable. Flights on time and staff enjoyable as well as efficient. Inflight service flawless and professional. Meals delicious and presented beautifully. Comfort on board of a very high standard. Restrooms cleaned and stocked with amenities regularly. Highly recommended.