Austrian Airlines

TLV-VIE on an A320. Left on time, limited seat pitch but new interiors, mediocre in flight service, and poor meal. Overall, big room for improvement: not a bad experience, but not a typical 4 star flight either.

IAD to VIE in business class on board a B777. An excellent flight. Service and the food prepared by the "Flying Chef" were superb. Excellent cabin crew. Very comfortable lie flat seats. Only negative was the cabin was too warm which made it difficult to sleep. We would definitely fly on Austrian again.

Flew VIE-BKK on 777. Flight left on time and plenty of flight attendants to assist with getting settled welcome drink etc. "Chef" taking meal orders is a fun lovely touch. Seat is the best I've flown in business class: fully lie flat decently wide for sleeping on back or either side-being able to adjust how hard or soft is the best thing ever! Strangely the touch control panel is very sensitive and kept turning massage on and off: putting a menu over the panel sorted it out. Duvet very comfy. Pillow should be a bit thicker (I grabbed a second one). Meals were excellent. Will certainly fly them again when the routing works.

Other than an extra $200EU per seat not so great meal and curtain we could not determine how they could call this business class. We flew from Skopje to Barcelona via Vienna. Will stay away from Austrian Airlines in the future.

The flight from Washington IAD to Vienna was packed. Uncomfortable seats very narrow and since the mom in the seat behind me wasn't able to get a bulkhead seat with a bassinet I wasn't able to recline the seat at all. Food was very uninspired and service barely more than adequate. The pilot provided no flight information updates. All of their cabin crew energy and attention appears to be rationed only for the business class crowd. The connecting lobby in Vienna for the flight to Amman was more like a bus station - crowded uncomfortable noisy.

VIE-ORD on Apr 9 on an 767-300 in Business Class. Slightly delayed arrival probably due to the French ATC strike. On board this was an excellent experience not the most modern plane but updated with the new business class and a very fresh look excellent 1-2-1 configuration with lie flat seats Business just half full. IFE was AVOD with large high quality screens movie selection was fine with some out of the box choices but after one flight I have watched what I wanted to see. FA's were professional attentive and friendly. Meals served were tasty and with Austrian and international choices and of restaurant quality. Lunch was a choice of various Antipasti from a carte soup a choice of 3 mains (very good prawn curry or Viennese veal goulash or pumpkin/ham pasta) and a choice of hot/cold desserts. The second meal was a choice of Salmon with potato cakes or Chicken Quesadillas. Wines served were predominantly from Austria. However drinks in general were just ok. Some drink runs between the meals additional drinks available in the galley. Non-Schengen OS flagship lounge in Vienna rather compact with an ok breakfast selection. However no coffee tea etc. as both machines were out of order. Check-in friendly and competent but boarding was a mess. Additional document control with security questions for US flights right before boarding was carried out by just one (1) employee for the whole plane leading to one very long not really recognizable - line. However there were four gate agents afterwards with nothing to do due the bottleneck at the document control. Due to the weird design of the new terminal it was then not even possible to reach the end of the line when the boarding process actually started in earnest. After a cattle call for boarding with no premium boarding whatsoever passengers from all directions literally stormed the check point and people who have been standing in line were kept waiting while employees directed other people to go first to simply get them out of the way probably one of the most incompetent boarding procedures I have seen so far. While the terminal design in VIE is no fault of OS the choice of the procedure used is OS's choice. Immigration in ORD was a breeze however priority bags were out whenever. So after some mediocre flights with OS within Europe this was an excellent experience in air but not so good on the ground. Still highly recommended for the quality of the long-haul in- flight services. (Star Alliance Gold).

Just returned from another business trip from Vienna to Bucharest and back. My flight was paid for by the company I work for and I flew Economy class and it was the exact same story as before - unfriendly cabin crew horrible in-flight catering and relatively uncomfortable (hard) seats. Both my flights were operated by an A320 aircraft which to my surprise was relatively clean. However my first flight from Vienna to Bucharest OS 783 got cancelled apparently due to low demand. I was re-routed to Bucharest on the next day on OS 791 which was alright although I missed an event I was supposed to attend in Bucharest. The flight back was uneventful and was about 35% full (I even had one entire row to myself. On this leg there was an on-time takeoff and landing back in Vienna. The food consisted of a choice between an Apple or a small bag of solettis. I heard some flight attendants refuse to give passengers either two soletti bags or two apples - Each passenger is only allowed one which is simply unacceptable. There is however a decent variety of drinks as well as decent in-flight entertainment. I honestly could not feel more sorry for myself having to fly Austrian for each one of my business trips. If it'd be my choice I'd choose Tarom for the VIE-OTP route without hesitation or simply any other airline other than Austrian.

Was traveling on EWR-VIE on 29th April. Flight was excellent as usual seat is a great 180 Degree flat bed food and wine selection was outstanding. As usual menu was explained by the chef on board. You even can adjust your meal by having only the main course or have only starter + dessert. The crew were really nice! All in all it was a wonderful flight as usual!

Toronto to Vienna - one way: cabin crew were fairly good - meal service was prompt and they came around several times during the flight with drinks. Problems were the very small serving size of meals offered. Before landing passengers were served a small and unappetizing turkey panini. I see Austrian Airlines is taking its cue from the lacklustre North American airlines. Another problem was the long queues during check-in: Austrian Airlines' self- check in machines were not working meaning passengers could not print their boarding passes or complete their check-in leading to long queues at the check in desks. It was a satisfactory trip which could have been much better.

Nice-Vienna-Warsaw. Both flights on time first on nice and clean A320 - soft but thin leather seats good legroom. Service minimum - either small pack of pretzels or cookies plus beverages. Crew just ok did their job but grooming standards are below average. Connection in VIE was nice and smooth flight to Warsaw with very old turboprop Dash-400. Same minimum service cabin crew groomed better but still - just did their job with no smile or personal service. There are better options.