Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
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3/10

"forced to check in my trolley"

(Germany)

Trip Verified | I was forced to check in my trolley at the gate in Vienna. There was lots of space on the aircraft, i could have put my board trolley under the seat in front of me but they said it’s “too heavy”. Avoid Austrian if you can as well as Vienna airport.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Frankfurt
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
5/10

"forced me to check in my luggage"

(France)

Trip Verified | Austrian Airline forced me to check in my luggage saying that the flight was fully booked but there were numerous people with bigger "hand" luggage who were not required to do that. The personnel could not provide any justification for why the requirement applied to me and not to other people, besides there was space in the cabin. As a result I had to wait for luggage at CDG and lost the last train to Paris, arriving home at 2am and after taking a bus and a taxi.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Paris
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"could not stand it any longer"

(Greece)

Trip Verified | My family and friends (6 persons) bought on 13/4/2022 tickets to Vienna for Christmas 2022. We received confirmation from Austrian Airlines for Flight Athens - Vienna on 25/12/2022 at 14:55 Flight Vienna - Athens on 31/12/2022 at 22:05 On 23/12/2022 I tried to check-in online for the first flight but I received a reply from the system mentioning that it was not possible to complete the check-in and that I should make it at the airport when I will arrive to board to the flight. I called the Customer Serviceto understand if there is something wrong with the system and I discovered that Austrian Airlines cancelled both our flights without notice to us. I asked for a solution for the situation caused by Austrian Airlines and they informed me that they could: Book seats in an earlier flight (25/12 at 13:25 instead of 14:55) Book seats in another return flight on 01/01/2023 at 18:25 (instead of 31/12 at 22:05) I accepted and booked these tickets upon receiving an assurance from the Customer Service that they will pay for the additional cost that will arise, due to the change of our departure date. I asked if there is any restriction / prerequisite for the expenses and they replied that they do not have any restriction as long as we do not book a five star Hotel. After our trip, we sent the invoices of the expenses to Austrian Airlines and after a two months dialogue they denied to pay our expenses and furthermore they denied to pay compensation. Fortunately, we discovered APF (Agency for Passenger Rights) and with their efforts, Austrian Airlines “was convinced” for their mistakes and payed full compensation according to the EU directive but about 65% of our expenses because, as they claim, they have restrictions. At the end we accepted the 65% because after five months of continuous efforts with the airline we could not stand it any longer.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAthens to Vienna
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

"Very bad experience"

(Israel)

Trip Verified | Very bad experience. I lost business meetings because of the delays and the bad service. They caused me a big lost of money. It took more then 12 hours and 3 flights to arrive from TLV to Malaga (should take max 5 hours of flight). First flight from Tel Aviv to Vienna they lost the slot of departure, then instead of flying directly to Malaga they sent me in a Lufthansa flight to Frankfort and then another flight from Frankfurt to Malaga. I went out at 2:00 am and arrive to destination at 18:00.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteTel Aviv to Malaga via Frankfurt
Date FlownJune 2023
Ground Service 12345
Value For Money 12345
no
2/10

"totally unprofessional and uncaring"

(Australia)

Not Verified | On the 2nd of June we were flying from Sofia to Vienna on OS798 connecting through to Reykjavik on OS0327 In Sofia our flight was delayed, so l checked with the man at our boarding gate about our connecting flight. The man said “ what are you worrying about, you will have 50 minutes before your connection”. On our flight to Vienna; the flights requiring immediate transfer by the passengers were announced, of which our flight wasn’t one of them. Despite this; we went immediately and directly to our gate without delay, as quickly as we could. On approach to the gate, a man was standing near the entrance to the gate waiting area, who was apparently waiting for us. He instantly went into a rage, yelling loud and aggressively at us, saying “ the plane it waited for you, hurry up and get on the plane”! We ran towards the gate, and l said “this isn’t our fault, we just arrived because our flight was delayed”. He started yelling at us again to get your boarding passes and scan them and get on the plane! This is while he stood behind the counter, doing nothing to assist. He then started yelling again to get on the plane again. By this time l finally started verbally responding to his attack on us. We ran down the ramp to the aircraft totally stressed and angry and upset from the attack on us; and told the head stewardess that l want to make an official complaint on the man at checkin. We then went straight towards our seats, helped by an absolutely lovely flight attendant in order to not hold up the flight any longer. Once seated I explained to the attendant what happened and asked her if she could tell the head flight attendant what happened, and asked her if she could obtain the mans details for a complaint. By this time, l was nearly in tears; and my daughter who has a brain disability was a mess in tears. The young attendant was companionate and professional, gave us the complaint email, and said she would include her our report; and did everything she could to make us feel better. Unfortunately; the head stewardess did not once through the flight even bother to speak to us to obtain more details or see if we were ok. This l feel was totally unprofessional and uncaring. There was so little time between flights, that we arrived in Iceland without our luggage. The staff in Reykjavik were very helpful and professional resolving the problem. Please thank the young flight attendant and the Reykjavik staff, on my behalf please.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteSofia to Reykjavik via Vienna
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
3/10

"Austrian should have done differently"

(Israel)

Trip Verified | A year ago I took the same flight and I was very satisfied on all accounts. This year I repeated the flight and, probably, it was the last one with Austrian. My ticket states clearly "MEAL - standard", as the last year. What I got was a miserable half dry half wet roll of bread with some yellow cheese that half was melted inside the bag, half a tomato slice and a napkin. I was flying to a connection flight without food. To add insult to injury, at 10:00 sharp, when we landed all the food stands were closed. At least out of consideration for those going on another flight without anything to put in the mouth, Austrian should have done differently.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteTel Aviv to Vienna
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
9/10

"made our experience a good one"

(United States)

Not Verified | My husband and I both require assistance. Your staff and the airport staff at all of the airports were extremely helpful and made our experience a good one.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteVienna to Dubrovnik
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
5/10

"recommend but with lesser expectations"

(United States)

Not Verified | Austrian Airlines which I have flown many times of decades has after been taken over by Lufthansa sunk to a new low. The seats are a much tighter squeeze, the qualify of the food on a transatlantic flight, once among the best, is now mediocre, smaller in quality though with an option of two different main meals - chicken or pasta. The cutlery is not even plastic but rather some sort of cardboard plastic, the knife breaking as soon as I cut into the rather tough chicken - even Lufthansa and Swiss have metal cutlery. Limited drink runs during the flight and only water. Crew itself is polite, friendly and dutiful. Flights both direction full and cramped. Only a muffin served for breakfast NYC-Vienna - no cold cuts/cheese platter as years past, no fruit, no yogurt. I believe Lufthansa has dragged Austrian Airlines down several notches since the takeover. Flights on time, baggage arrived safely both directions. I would recommend them but with lesser expectations.
AircraftBoeing 767
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteNew York City to Budapest via Vienna
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"have yet to provide compensation"

(Germany)

Trip Verified | Had my luggage damaged by Austrian Airlines 5 months ago - despite immediate report to their arrivals ground staff, several calls to their inaudible call center staff and several unanswered e-mails, they have yet to provide compensation.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteVienna to Hamburg
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
3/10

"One of the worst airlines"

(Slovakia)

Trip Verified | One of the worst airlines I have fly with. For direct fly from New York to Vienna the width of seats been 39cm. This kind of aircraft could be used for short flights but not for 8-9 hours direct flights. Another think is, if you are seated in the last rows of aircraft you will have to eat only what remains crew will just told you that there is only last option even the other passengers have more options. From my point of view this is very unprofessional if you pay same cost as another passengers and you are just unlucky where you’ve been seated. If you have a chance look for another flight and not use Austrian.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteNew York to Vienna
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no