Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 472 reviews
6/10
4 star Skytrax Rating
Filter Reviews by :
Show
5/10

Austrian Airlines customer review

(New Zealand)

Flew from Bangkok to Vienna very limited leg room old entertainment system could not eat comfortably as the chair in front if me was reclined I asked an attendant to ask the passenger to sit up and was told no ad he is asleep! Cabin Crew seemed to not be around for most of the flight apart from at meal times. The attendant on my side of the plane was rude and abrupt she crashed the trolley into the narrow aisle a few times and dropped cups on the floor!
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
7/10

Austrian Airlines customer review

(Moldova)

Took Austrian from Washington DC to Chisinau via Vienna. IAD-VIE leg was on an old Boeing 767-300. Old seats old in-flight entertainment limited overhead luggage space. FAs were friendly and served a good meal although I must admit service was not up to Lufthansa standards. I didn't see them doing any rounds of drinks in between meals. VIE-KIV flight was on a Fokker 70. Good seat comfort and good flight overall although nothing spectacular. The service on this leg consists of a chocolate waffle. Connecting in Vienna's new terminal was a nice experience and so was the Business lounge. Overall the experience was above average mainly due to punctuality food and FAs service but the product in general has a lot of space for improvement to be on part with companies like Lufthansa or Swiss.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
4/10

Austrian Airlines customer review

(Czech Republic)

PRG-VIE-PEK. First short haul flight on DHC8-400 with enough leg space and comfortable seats. However the cabin crew seemed unkempt. Transferring at VIE was pretty smooth and I consider that new terminal reasonable. The biggest problem of whole my trip was the old B767-300 on the connecting flight to PEK. Shabby interior ridiculous legroom and user extremely unfriendly small AVOD with horrible graphics. Rather use your smartphone when watching movies.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
na

Austrian Airlines customer review

(United Kingdom)

Travelled from Tehran to London in business. This is a difficult flight thought I would find some comfort by paying for business class. Seats were exactly like economy: cramped dirty and old. The breakfast was awful. Awful experience for 5 hour flight.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

Austrian Airlines customer review

(Canada)

Vienna - New York yesterday on a completely full 767-300. 767's interior was very dated looking with sky- blue bulkheads pea-green carpets and bright turquoise seats. Pillows and headrests were red. All in all an odd design scheme to say the least. Backseat video monitors were tiny with extremely poor picture quality. IFE was not on-demand; all films played on a loop. The female cabin crew were polite but distant. Smiles were hard to come by. On a 9.5 hr flight they managed a remarkable disappearing act for hours and hours on end. A few drink cartons were left on the counter - for passengers to help themselves - in the otherwise abandoned galley. Two meals served and they were both quite good. During both meals warm breads were offered and re-offered. (Only) two 'water walks' were made during the long hours between the meal services In spite of the good catering my transatlantic flight on Austrian felt a bit down-market. Certainly not up to the standards of sister companies Swiss and Lufthansa. The timing of the flight - not to mention the fact that it was non-stop - was convenient for me but I wouldn't go out of my way to fly Austrian again.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Austrian Airlines customer review

(Germany)

C Class FRA-VIE-BKK-VIE-FRA. Two extremes on the same long distance flights. FRA-VIE-FRA was standard short haul business class service. VIE-BKK and back was excellent in terms of food (on-board chef makes dining in the air somehow a special experience) and friendliness of crew and the downside was the ancient seat and extremely ancient inflight entertainment system. Both seats and IFE are rather late 90's style. Not a big choice not on-demand plus blurry screens. Crew apologized and referred to the planned refurbishment coming up soon.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Austrian Airlines customer review

(United Kingdom)

Business from Bangkok to Vienna (and on to London). Boarding quick with a priority line for Business. Pleasant welcome but crew seemed disorganised and seemed to wait for ages before a pre-take off sparkling wine. Chef came around with menus and then the crew took orders for dinner. This was the highlight of the flight as the seats are cramped for Business class and it was tricky to exit from a window seat when the aisle seat was occupied. Dinner started with canapés but drinks served afterwards the starter and soup were good and my beef was served medium rare which was excellent and the accompanying red wine very palatable. Cheese and dessert accompanied by a dessert wine and a Baileys coffee from the Coffee menu rounded off a decent meal. The cabin was too hot so I slept fitfully! Breakfast was for me a plate of eggs with crispy bacon and toast. Overall the flight was good and will be even better when the new Business class seats are introduced.
Cabin FlownBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Austrian Airlines customer review

(Netherlands)

DUS-VIE-LCA and LCA-VIE-DUS holiday flight. DUS-VIE and VIE-DUS with partner airline Lufthansa so will write only about the VIE-LCA vv flights. Inbound very good with a nice 1.5hr layover in VIE. Transferring takes some time in VIE and the plane was a little bit delayed but arrived on time in LCA. The new seats are horrible but the interior was nice. The food is very good as we had a delicious and tasty pasta with as many drinks you like. Very nice cabin attendants and enough information from the pilot. Inflight entertainment was poor with only some commercials about Austrian destinations and the map where we currently are. On the return flight we we're the last to check in but assigned to the emergency exits which was very nice. The 40 minutes transfer time in VIE was a hassle we had to go through security checks again on a within Europe/Schengen flight so that caused some stress although all the passengers on the flight to Düsseldorf we're transferring passengers.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Austrian Airlines customer review

(France)

CDG-VIE-CDG. Outbound got upgraded in Business. Airbus A321 - padding of the new seats is too thin decent legroom blocked middle seat. Got some newspapers but no welcome drink. After takeoff got a delicious hot meal: smoked salmon tasty veal burger with potatoes gratin strawberry mousse. Inbound in Economy - same seats as in Business. Very limited catering on this two-hour flight: quite small ham sandwich drinks. On both flights cabin crew polite but not overly friendly - however pilots were very informative. Senator lounge in VIE fairly small and overcrowded - but good drink selection and delicious Do&Co food offer.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
na

Austrian Airlines customer review

(Bulgaria)

First time experience with Austrian Airlines. Two flights two consecutive days. The first one was delayed 70 minutes the second one - 150 minutes. These changed completely my business schedule. I would rather arrange my travel to a different day just to avoid Austrian Airlines.
Cabin FlownEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no