"onboard services were excellent"
Andrew Chiu (Canada)
✅ Verified Review | Toronto to Bucharest via Vienna. The flight of Austrian Airlines for me and my wife from Toronto (Canada) to Bucharest (Romania), via Vienna, (Austria) was not what I had expected in terms of scheduling and mechanical problems, that led to a half-day delay and missing our my arranged pick-up from the airport to our hotel. However, the ground staff at Vienna was extremely helpful and courteous. We were offered a small lunch voucher to compensate for the delay. When I complained to Austrian Airlines after our trip to Eastern Europe, the customer service staff responded promptly. We were compensated for an amount of Canadian $100, which was much more than what I claimed for our loss. We appreciate the generosity of Austrian Airlines and the customer respect we received from this Airline. It appears that delay in flights is not unusual with Austrian Airlines. This may be an area that needs some improvement. However, the ground staff and on-board services were excellent and the food and drinks are good. The seats and on-board entertainment may need some attention. In summary, Austrian Airlines is a reasonable air travel carrier with excellent customer and on-board services.
Aircraft | Boeing 767-300 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | YYZ to OTP via VIE |
Date Flown | May 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"would rather pay a bit more"
K Nicholas (Switzerland)
✅ Verified Review | Went to Budapest with Lufthansa (on time and no issues) and returned with Austrian Airlines (delayed flight, missed connection, stay in Vienna). While I do have to say that the ground personnel attitude with us was a plus (maybe because of my Gold status?), the lack of information and impact on my work are unacceptable. What I find even more impressive was the sheer amount of people, from many destinations, that were at the service counter complaining or obtaining vouchers for restaurants and hotels. Wondering if/how this is even viable? I didn't book these tickets, they were a gift, and I was told they were close to the cheapest for this destination. Now I know why that is the case, I would rather pay a bit more and arrive on time.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | BUD to ZRH via VIE |
Date Flown | June 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"helpful doing my rebooking"
32 reviews M Stratton (Portugal)
✅ Verified Review | Vienna to Frankfurt. I was going to fly with Brussels Airlines through Zaventem but due to the events there in March, I was rerouted and rebooked for this flight. The ground staff from Austrian Airlines was helpful doing my rebooking. Check-in and boarding was very simple and fast. The cabin was very clean and that bright red colours gave the cabin a classy, yet cheerful ambience. Room was more than adequate, and seats very comfortable. The meal was simple but very tasty and fresh. Staff was very polite, cheerful and nice. The flight was very quiet, no turbulence and the view over Austria and Germany was amazing! Will be flying with Austrian Airlines as soon as I have the chance!
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | VIE to FRA |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"low service level"
Antonius Paffen (Netherlands)
✅ Verified Review | Bangkok to Amsterdam via Vienna with Austrian Airlines. Really poor service - food was bad and seats also poor. An 11 hours flight with only 1 meal and 1 snack. The beverages offered were ok. It was cold in the plane. The crew were friendly but overall this is an airline with a low service level.
Aircraft | Boeing 777-200 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | BKK to AMS via VIE |
Date Flown | May 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"same seat like in economy"
19 reviews Kaloyan Bozhilov (Bulgaria)
✅ Verified Review | I flew Austrian Airlines short haul business class from Vienna to Sofia. The lounge in Vienna was nice and the ground service too. The food on board was excellent and the crew was friendly. I was the only passenger in business class. Basically the European short haul business class is the same seat like in economy, but just has the middle seat blocked.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Business Class |
Route | VIE to SOF |
Date Flown | May 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"not be flying Austrian again"
1 reviews C Mavor-Cook (United Kingdom)
✅ Verified Review | Travelled to Delhi March 25th. Flight from LHR to VIE was good, friendly cabin crew, decent food; albeit it being the prepaid a la carte option. Once we got to Vienna, we found out our flight had been delayed 6hrs. We only found out about our flight being delayed via the board at the gate; there were no ground staff to inform passengers of this and when I trapsed down the other end of the terminal to the only counter that had any staff, the Austrian airlines representative was so rude. When the plane finally took off, the entertainment system had limited choice and the headphones were so bad, that even with the volume full it was drowned out by the engine. So films were watched with subtitles and no sound, which is annoying on a long haul flight. Again, the food was delicious on this flight and the selection of drinks/beverages was good. When it came to our flight home from Delhi, we arrived at the airport, giving all our documents to the guard who checks it before letting you proceed into the airport. He informed us that our flight didn’t exist anymore and we would need to book another ticket. So off we went to the help desk to which we were informed that Austrian had stopped their service from DEL to VIE and we’d been moved to a Lufthansa flight. This was fine, but we had not been informed and meant that we had arrived at the airport 6 hours early for our flight, which was now scheduled to depart at 2:45am. I queried about the a la carte food that I had paid £34 for and the staff said that was fine, but we received no special food, and Austrian have not refunded this to my card. I had no email from Austrian to inform me of this change and no emails from Lufthansa. We ended up flying into FRA instead of VIE and I had no way of contacting my family who travelled to pick me up. Will not be flying with Austrian again.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | LHR to DEL via VIE |
Date Flown | March 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"recommend this airline"
19 reviews Bill Haykan (Bulgaria)
✅ Verified Review | I flew Austrian Airlines Economy Class from Sofia to Vienna on the new Embraer 195. The seat configuration was 2-2 and this was very comfortable. The lounge in Sofia Airport was also very nice. The crew was very friendly, but the only thing I didn't like was that the plane was late 30 minutes. I recommend this airline.
Aircraft | Embraer 195 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | SOF to VIE |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"after service was 0/10"
2 reviews A Macini (Italy)
✅ Verified Review | I flew in February from Oslo to Bologna via Vienna with Austrian. The first leg was delayed by 1 hour, so at Vienna I had to rush to take the connecting flight to Bologna. The inflight service was poor, they served only a snack and some beverages. On the flight from VIE to BLQ they broke my suitcase, so I went to claim and the person in charge gave me a number to call, and even if I called a lot of times nobody replied. So the after service was 0/10.
Aircraft | Fokker 100 / Dash 8 Q400 |
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | OSL to BLQ via VIE |
Date Flown | February 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"didn't buy a bus ticket"
B Nalika (Hungary)
✅ Verified Review | I was flying from Hamburg to Budapest via Vienna, and the Vienna to Budapest sector was cancalled at 9pm. The airline organised for us a bus transfer to Budapest. The way to Budapest (250 km Highway) took 4 hours and was horrible. Maybe they cancelled this flight because it would be unprofitable for the company, 13 passenger, distance 250 km - much cheaper with bus. But I didn't buy a bus ticket - I bought a flight ticket!
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | HAM to BUD via VIE |
Date Flown | April 2016 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"recommend this airline"
19 reviews H Labikov (Bulgaria)
✅ Verified Review | Austrian Economy Class from Sofia to Vienna. The crew was very friendly and also very helpful with my brother. The food was the usual - snack and drinks (nothing special). I really like the seats which are leather. I recommend this airline.
Aircraft | A320 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | SOF to VIE |
Date Flown | December 2015 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |