Austrian Airlines

Customer Reviews

4 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 750 reviews
5/10
4 star Skytrax Rating
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8/10

"onboard services were excellent"

(Canada)

Verified Review | Toronto to Bucharest via Vienna. The flight of Austrian Airlines for me and my wife from Toronto (Canada) to Bucharest (Romania), via Vienna, (Austria) was not what I had expected in terms of scheduling and mechanical problems, that led to a half-day delay and missing our my arranged pick-up from the airport to our hotel. However, the ground staff at Vienna was extremely helpful and courteous. We were offered a small lunch voucher to compensate for the delay. When I complained to Austrian Airlines after our trip to Eastern Europe, the customer service staff responded promptly. We were compensated for an amount of Canadian $100, which was much more than what I claimed for our loss. We appreciate the generosity of Austrian Airlines and the customer respect we received from this Airline. It appears that delay in flights is not unusual with Austrian Airlines. This may be an area that needs some improvement. However, the ground staff and on-board services were excellent and the food and drinks are good. The seats and on-board entertainment may need some attention. In summary, Austrian Airlines is a reasonable air travel carrier with excellent customer and on-board services.
AircraftBoeing 767-300
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteYYZ to OTP via VIE
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"would rather pay a bit more"

(Switzerland)

Verified Review | Went to Budapest with Lufthansa (on time and no issues) and returned with Austrian Airlines (delayed flight, missed connection, stay in Vienna). While I do have to say that the ground personnel attitude with us was a plus (maybe because of my Gold status?), the lack of information and impact on my work are unacceptable. What I find even more impressive was the sheer amount of people, from many destinations, that were at the service counter complaining or obtaining vouchers for restaurants and hotels. Wondering if/how this is even viable? I didn't book these tickets, they were a gift, and I was told they were close to the cheapest for this destination. Now I know why that is the case, I would rather pay a bit more and arrive on time.
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteBUD to ZRH via VIE
Date FlownJune 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"helpful doing my rebooking"

(Portugal)

Verified Review | Vienna to Frankfurt. I was going to fly with Brussels Airlines through Zaventem but due to the events there in March, I was rerouted and rebooked for this flight. The ground staff from Austrian Airlines was helpful doing my rebooking. Check-in and boarding was very simple and fast. The cabin was very clean and that bright red colours gave the cabin a classy, yet cheerful ambience. Room was more than adequate, and seats very comfortable. The meal was simple but very tasty and fresh. Staff was very polite, cheerful and nice. The flight was very quiet, no turbulence and the view over Austria and Germany was amazing! Will be flying with Austrian Airlines as soon as I have the chance!
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteVIE to FRA
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"low service level"

(Netherlands)

Verified Review | Bangkok to Amsterdam via Vienna with Austrian Airlines. Really poor service - food was bad and seats also poor. An 11 hours flight with only 1 meal and 1 snack. The beverages offered were ok. It was cold in the plane. The crew were friendly but overall this is an airline with a low service level.
AircraftBoeing 777-200
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteBKK to AMS via VIE
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"same seat like in economy"

(Bulgaria)

Verified Review | I flew Austrian Airlines short haul business class from Vienna to Sofia. The lounge in Vienna was nice and the ground service too. The food on board was excellent and the crew was friendly. I was the only passenger in business class. Basically the European short haul business class is the same seat like in economy, but just has the middle seat blocked.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteVIE to SOF
Date FlownMay 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"not be flying Austrian again"

(United Kingdom)

Verified Review | Travelled to Delhi March 25th. Flight from LHR to VIE was good, friendly cabin crew, decent food; albeit it being the prepaid a la carte option. Once we got to Vienna, we found out our flight had been delayed 6hrs. We only found out about our flight being delayed via the board at the gate; there were no ground staff to inform passengers of this and when I trapsed down the other end of the terminal to the only counter that had any staff, the Austrian airlines representative was so rude. When the plane finally took off, the entertainment system had limited choice and the headphones were so bad, that even with the volume full it was drowned out by the engine. So films were watched with subtitles and no sound, which is annoying on a long haul flight. Again, the food was delicious on this flight and the selection of drinks/beverages was good. When it came to our flight home from Delhi, we arrived at the airport, giving all our documents to the guard who checks it before letting you proceed into the airport. He informed us that our flight didn’t exist anymore and we would need to book another ticket. So off we went to the help desk to which we were informed that Austrian had stopped their service from DEL to VIE and we’d been moved to a Lufthansa flight. This was fine, but we had not been informed and meant that we had arrived at the airport 6 hours early for our flight, which was now scheduled to depart at 2:45am. I queried about the a la carte food that I had paid £34 for and the staff said that was fine, but we received no special food, and Austrian have not refunded this to my card. I had no email from Austrian to inform me of this change and no emails from Lufthansa. We ended up flying into FRA instead of VIE and I had no way of contacting my family who travelled to pick me up. Will not be flying with Austrian again.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLHR to DEL via VIE
Date FlownMarch 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"recommend this airline"

(Bulgaria)

Verified Review | I flew Austrian Airlines Economy Class from Sofia to Vienna on the new Embraer 195. The seat configuration was 2-2 and this was very comfortable. The lounge in Sofia Airport was also very nice. The crew was very friendly, but the only thing I didn't like was that the plane was late 30 minutes. I recommend this airline.
AircraftEmbraer 195
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSOF to VIE
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"after service was 0/10"

(Italy)

Verified Review | I flew in February from Oslo to Bologna via Vienna with Austrian. The first leg was delayed by 1 hour, so at Vienna I had to rush to take the connecting flight to Bologna. The inflight service was poor, they served only a snack and some beverages. On the flight from VIE to BLQ they broke my suitcase, so I went to claim and the person in charge gave me a number to call, and even if I called a lot of times nobody replied. So the after service was 0/10.
AircraftFokker 100 / Dash 8 Q400
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteOSL to BLQ via VIE
Date FlownFebruary 2016
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
1/10

"didn't buy a bus ticket"

(Hungary)

Verified Review | I was flying from Hamburg to Budapest via Vienna, and the Vienna to Budapest sector was cancalled at 9pm. The airline organised for us a bus transfer to Budapest. The way to Budapest (250 km Highway) took 4 hours and was horrible. Maybe they cancelled this flight because it would be unprofitable for the company, 13 passenger, distance 250 km - much cheaper with bus. But I didn't buy a bus ticket - I bought a flight ticket!
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteHAM to BUD via VIE
Date FlownApril 2016
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
9/10

"recommend this airline"

(Bulgaria)

Verified Review | Austrian Economy Class from Sofia to Vienna. The crew was very friendly and also very helpful with my brother. The food was the usual - snack and drinks (nothing special). I really like the seats which are leather. I recommend this airline.
AircraftA320
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteSOF to VIE
Date FlownDecember 2015
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes