✅ Trip Verified
| Amsterdam to Tirana via Vienna. While waiting, I saw our plane had left VIE about 30 mins late, which with a 50 mins connection would be tight. By the time the plane arrived at the gate boarding time had passed. It then took them another 30 mts to do the turnaround so we left AMS over 60 mins late - for a 50 mins connection. Despite the pilots making up time, we arrived late. By the time we had wrestled ourselves through security and immigration and had ran to the gate, the gate was just closed, although the plane was still standing there. We were sent to customer service to be rebooked. (not sure why the new boarding passes were not already at the gate as reputable airlines would have so prepared). Here it got worse. Apparently hundreds of people had missed their connections so there was an enormous line. I would have walked away had my luggage not been somewhere 'in the system'. I pulled a number and waited. My 'turn to be serviced' came after about 3 hours standing in line with lots of other 'happy' customers. We were then rebooked via FRA to arrive about 9 hours late in TIA and I had to cancel the rental car and first hotel night reservation. I put in a claim for compensation. Not surprisingly this was denied, under the reason of 'traffic control'. Obviously traffic control has nothing to do with the slow turnaround in AMS (they lost 30 mins there) and the massive queue for the CS (they lost another 3 hours there). Anyway we were in TIA. After a day I noticed in the OS app that our return flight had disappeared. I called. The lady on the line said 'oh no worry, I put it back'. Indeed she did. As I had lost most of my confidence by now I kept checking over the next few days. Sure enough, the return booking disappeared again. When I tried to online check in for the return flight the booking 'did not exist'. So I called again. To my surprise to CS lady told me that my flight had been changed to a one-way flight. This must have been done by the clumsy guy in VIE who rerouted us via FRA. So I objected, and explained what happened. After some investigation the lady agreed with me and re-activated our return booking. In TIA airport the economy line was long so we lined up for the business class as I have a *A gold card. When there were still 2 customers in front of me, the check-in staff sneered to my friend 'this is business class'. He ignored her and we just waited. As our turn came I handed her 2 passports for the both of us. As we were the only 2 persons in front of her it was very clear for who those passports were. Apparently not for her as she asked me 'do you have 2 passports?' So I told her '2 persons check in to AMS' She then started chatting with the lady at the next counter. Not sure about what but I heard '*A gold' so at best she was asking how to best service us, at worst trying to find a reason to not service us. She then asked 'if he had a visa'. I assumed she was addressing me instead of my friend so I told him to better show her the visa. We then got checked in. Plane arrived and left in time, arrived about in time in VIE for a 40mts connection. We just made it by running full speed from gate to immigration and a to the new gate. This is clearly not for slower people. To be clear: these tight connections both flights were not our choosing but were the trips as sold by OS. Clearly they failed to deliver. The flights themselves were ok.