✅ Trip Verified
| Chicago to Bologna via Vienna. My flight OS66 from Chicago to Vienna departed on time, but nevertheless, it was able to arrive late in Vienna. I ran like a crazy to pass through custom and arrive at gate F2 to catch the connection OS547 leaving at 8.55. No way, they did not wait a minute, they closed the gate and I missed the plane. Next plane to Bologna was leaving around 18. One whole day in the airport. I had to apologize to my customers and cancel all our meetings scheduled for that day. As an alternative, Austrian Airlines proposed me to fly to Paris, then back to Bologna arriving at 17 something. I was shocked to hear such a proposal. I also got a fantastic 12 euro voucher for launch, which was not enough to buy a slice of a pie, a coffee, and a drink. I think the whole episode comments itself. The incredible thing is that even if the OS66 arrived on time, it would have been impossible to catch the flight OS547. Let's make a simple calculation: 1 - OS66 was supposed to arrive at 8.25 2 - OS547 was supposed to leave at 8.55, closing the gate around 8.45 3 - OS547 boarding time was 8.25 (same as the arrival of OS66) 4 - In the best scenario, passengers have 15 minutes to run between two terminals, including security check and passport control (impossible unless you can fly, but supposing that you're able to fly, then you wouldn't need airlines). What makes the overall scenario even worse, was that customer support of Austrian Airlines was keeping insisting that the misconnection was generated by "major forces", refusing to admit that 15 minutes available (if OS66 wasn't late) would be never enough. Worse than ever, the next plane was unacceptably late, constraining passengers to lose one whole day of work.