✅ Trip Verified
| London to Bangkok via Vienna. I was very keen to try out the new premium economy product. Heathrow Terminal 2 (of which star alliance carriers use) is quite a pain to use, but there is high efficiency. I boarded the flight to Vienna, and sat in my pre-paid exit row seat, which cost a reasonable £20. However the person next to me was spreading his legs so I didn’t have the most comfortable flight. The flight attendants were courteous on this flight but service was slightly slow. I had preordered a schnitzel which tasted amazing, almost as if it came out of a fine dining restaurant. It felt very fine dining-There was even a tablecloth and it came with silverware and a cloth napkin! A good way to spend £12. As Austrian had cancelled my previous flight, I was rebooked onto an earlier one which made my connection in Vienna 7 hours, and I paid lounge access for the Austrian Lounge, which was a great place to spend a couple of hours. Turns out there was no time limit, when they asked me where I was flying to, they responded “oh, well you’ll have plenty of time to enjoy the lounge!” Shower facilities lacking, the shower felt like an ibis hotel bathroom without any amenities (you could ask for razors or toothbrushes at reception) i was given priority boarding, and the cabin was less than half full. In fact, all of the solo travellers had seats next to them empty. I was sat in 10A, which I found out I didn’t like, as initially I thought getting the front row with a leg rest would be good, however the row behind me with only a footrest turned out to be much more comfortable. Recline was reasonable, and I think these seats are equivalent to regional business class seats. There was a physical partition between premium economy and economy but there weren’t any curtains drawn. The plane was 18 years old, and the cabin senior said that its refurbished every 2 years. I couldn’t find any way to fault the cabin crew, but rather, the airline. This aircraft was terribly understaffed. For the standard 14 crew it needed, only 9 were present. When I had finished my meal, the crew had only made it 3/4 of the way to feed the cabin. The meals were of good quality, pretty much business class quality but quantity lacking as I fell asleep still hungry. Breakfast was quite filling and tasted good, to supplement the small dinner. There were three options for each meal. Entertainment was fine, but the remote control is a very funny and confusing design, but the touch screen worked well, rendering it useless. As I took my own personal pillows on the flight however, The position underneath the armrest made me accidentally hit it a couple of times. The cabin senior was one of the best cabin crew I’ve met in a while. I cannot fault the crew at all. I cannot fault Austrian’s premium economy product and I’d agree that the extra price is worth paying for. However, if the airline could make improvements administratively, they would do very very well.