✅ Trip Verified
| We were on a flight from Nice to Vienna on 21 December 2018. After clearing security, we were informed that the flight was delayed and then the flight was cancelled. We had to be removed from the secure area. Stood in line for an hour, with no information forthcoming. 20 of the passengers were then rerouted through Rome, including my husband and I. In Rome we had 35 minutes to change terminals and get a boarding pass. If we were not relatively fit, we would not have made our flight. We arrived in Vienna at 22h55, instead of at 16h45. Thus a delay of over 6H. Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 established common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights. Under this regulation passengers are entitled to compensation for these kinds of delays. I contacted the airline, and was denied any compensation as according to the airline the cancellation was due to: "Unfortunately, according to EU Regulation 261/04, paragraphs 14 & 15, we cannot provide compensation for the flight irregularity that has remained because the reason for cancelling the flight was the weather condition. Meteorological conditions are beyond the control of the airline and exclude the obligations of the airline" I asked for clear evidence of weather conditions incompatible with the safe operation of our flight, as to my knowledge, the weather at the time was fine, and other airlines were operating flights as normal, taking off from Nice and landing in Vienna, while ours was disrupted. My request for information was denied. Surely, if you could not fly due to the weather this information will be on hand and easy to give to disgruntled passengers. Why refuse to give this information, unless you have something to hide or just do not want to comply with EU rules?