Austrian Airlines

Not Verified | On the 2nd of June we were flying from Sofia to Vienna on OS798 connecting through to Reykjavik on OS0327 In Sofia our flight was delayed, so l checked with the man at our boarding gate about our connecting flight. The man said “ what are you worrying about, you will have 50 minutes before your connection”. On our flight to Vienna; the flights requiring immediate transfer by the passengers were announced, of which our flight wasn’t one of them. Despite this; we went immediately and directly to our gate without delay, as quickly as we could. On approach to the gate, a man was standing near the entrance to the gate waiting area, who was apparently waiting for us. He instantly went into a rage, yelling loud and aggressively at us, saying “ the plane it waited for you, hurry up and get on the plane”! We ran towards the gate, and l said “this isn’t our fault, we just arrived because our flight was delayed”. He started yelling at us again to get your boarding passes and scan them and get on the plane! This is while he stood behind the counter, doing nothing to assist. He then started yelling again to get on the plane again. By this time l finally started verbally responding to his attack on us. We ran down the ramp to the aircraft totally stressed and angry and upset from the attack on us; and told the head stewardess that l want to make an official complaint on the man at checkin. We then went straight towards our seats, helped by an absolutely lovely flight attendant in order to not hold up the flight any longer. Once seated I explained to the attendant what happened and asked her if she could tell the head flight attendant what happened, and asked her if she could obtain the mans details for a complaint. By this time, l was nearly in tears; and my daughter who has a brain disability was a mess in tears. The young attendant was companionate and professional, gave us the complaint email, and said she would include her our report; and did everything she could to make us feel better. Unfortunately; the head stewardess did not once through the flight even bother to speak to us to obtain more details or see if we were ok. This l feel was totally unprofessional and uncaring. There was so little time between flights, that we arrived in Iceland without our luggage. The staff in Reykjavik were very helpful and professional resolving the problem. Please thank the young flight attendant and the Reykjavik staff, on my behalf please.

✅ Trip Verified | A year ago I took the same flight and I was very satisfied on all accounts. This year I repeated the flight and, probably, it was the last one with Austrian. My ticket states clearly "MEAL - standard", as the last year. What I got was a miserable half dry half wet roll of bread with some yellow cheese that half was melted inside the bag, half a tomato slice and a napkin. I was flying to a connection flight without food. To add insult to injury, at 10:00 sharp, when we landed all the food stands were closed. At least out of consideration for those going on another flight without anything to put in the mouth, Austrian should have done differently.

Not Verified | My husband and I both require assistance. Your staff and the airport staff at all of the airports were extremely helpful and made our experience a good one.

Not Verified | Austrian Airlines which I have flown many times of decades has after been taken over by Lufthansa sunk to a new low. The seats are a much tighter squeeze, the qualify of the food on a transatlantic flight, once among the best, is now mediocre, smaller in quality though with an option of two different main meals - chicken or pasta. The cutlery is not even plastic but rather some sort of cardboard plastic, the knife breaking as soon as I cut into the rather tough chicken - even Lufthansa and Swiss have metal cutlery. Limited drink runs during the flight and only water. Crew itself is polite, friendly and dutiful. Flights both direction full and cramped. Only a muffin served for breakfast NYC-Vienna - no cold cuts/cheese platter as years past, no fruit, no yogurt. I believe Lufthansa has dragged Austrian Airlines down several notches since the takeover. Flights on time, baggage arrived safely both directions. I would recommend them but with lesser expectations.

✅ Trip Verified | Had my luggage damaged by Austrian Airlines 5 months ago - despite immediate report to their arrivals ground staff, several calls to their inaudible call center staff and several unanswered e-mails, they have yet to provide compensation.

✅ Trip Verified | One of the worst airlines I have fly with. For direct fly from New York to Vienna the width of seats been 39cm. This kind of aircraft could be used for short flights but not for 8-9 hours direct flights. Another think is, if you are seated in the last rows of aircraft you will have to eat only what remains crew will just told you that there is only last option even the other passengers have more options. From my point of view this is very unprofessional if you pay same cost as another passengers and you are just unlucky where you’ve been seated. If you have a chance look for another flight and not use Austrian.

✅ Trip Verified | The Manchester to Vienna segment was really good with two wonderful crew but I wish to review here the long haul segment from. Vienna to Bangkok. My seat 7A was rather compact in the lie flat position but for the sitting position it was fine. The cabin crew service on this segment which was led by the purser Karin addressed me at all times by my name, she was very friendly and professional at all times for which I would like to express my thanks and the other six crew were also extremely friendly. The food was also very tasty and plentiful as was the special signature coffee. This was my first experience of traveling with Austrian Airlines and I can highly recommend them, incidently transitting through Vienna airport was very easy and the business class lounge was good.

Not Verified | I booked a flight with Austrian Airways from Cairo to Stockholm with a connection in Vienna on July 23, 2022. Even though I packed in only a carry on bag and had used the same bag as a carry on other flights during this trip with other Star Alliance airlines, Austrian forced me to check my bag. I explained I had a tight connection and if they checked my bag, it would not make it to my next flight. They didn't care and moved forward with checking my bag. Once I landed in Stockholm, I received an email that my bag had not made my connection. I continually updated their tracking information with my location as they would take days to locate my bag in Vienna. They sent my bag to Stockholm once I had already left for Denmark. Then they sent my bag to Copenhagen with only 2 days left of my trip. However they didn't location my bag in Copenhagen before I had to fly home at the end of my 10 days in Scandinavia. It took an additional 11 days for them to deliever my bag to my home address. I was told I would be reimbursed for essentials like clothes, toiletries, phone charger etc. I saved all my receipts and supplied them to the airline August 4th when I was home. I followed up over 20 times without any resolution. I finally got a response on January 30th, 2023 that they would only reimburse my $260 even though I spent more than that. They said I would receive my $260 via direct deposit within 6 weeks. It has now by 14 weeks since then. I have followed up at least 3 times since January 30th with no response.

✅ Trip Verified | Multiple failures and incompetence, system dysfunctional, bad customer service. We purchased preferred seats for $35/each for me and wife for both round trips Tampa to Bucharest The Austrian online booking did not recorded them but my Credit card was charged 3 times =$270. We called customer service and they promised it will fix that but they never did. Out Flight from Viena to Bucharest on apr 17 (OS 94) forced us to check in the carry on luggage even was permitted as size and weight-other passengers were let have their luggage in the plane. I ordered Gluten free meals, got a confirmation emails but that was only provided on the going trip and not on the return from Frankfurt to Tampa. Sseat purchased and charged to my cc for return were not "recorded" by Lufthansa even I had printed confirmations from Austrian. Lufthansa desk service from Frankford told us the Austrian had Problems.

✅ Trip Verified | Overall a good experience. Flight on time, good customer service online and at the airport (Tel Aviv). Very nice and welcoming crew on board. Clean and nice looking cabin.