Aurigny Air

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 60 reviews
7/10
No Skytrax Rating
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10/10

Aurigny Air customer review

(United Kingdom)

Excellent flights to Guernsey & return. Attentive staff. ATR72 aircraft ideal for route. In flight free drinks welcomed and puts rivals to shame.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aurigny Air customer review

(United Kingdom)

STN-GCI-STN. Overall package was professional and good value for money. The ATR -72 used felt like a white-knuckle ride for much of the journey - don't know if these aircraft are affected more by the turbulence. Attentive and cheerful FAs on both sectors and good updates from the flight deck. Only reason for not awarding more marks was a 2hr delay on return leg not entirely attributable to Aurigny and well dealt with. This airline really puts some of the larger carriers to shame regarding their standards of customer care.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aurigny Air customer review

(United Kingdom)

STN to Jersey. Everything on time check-in sluggish at both ends but inflight service important to this airline. Free tea coffee or soft drinks and polite cabin crew though some announcements difficult to understand.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aurigny Air customer review

(United Kingdom)

Gatwick - Guernsey. Showed up only slightly early for check in. Thought we were in for a shocker with the wait but luckily it was for the check in desk neighbor Viking airlines. Auringy desk (of course) had nobody there. Plane was clean. Service fantastic. Free paper was a nice touch and best airline tea.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aurigny Air customer review

(United Kingdom)

Jersey to Guernsey the early flight. Everyone who likes to fly should fly this route. The Trislander is a real plane and you get to see it all happening from start to stop. Excellent value and a good experience all round.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

Aurigny Air customer review

(United Kingdom)

Gatwick - Guernsey Return. ATR72 clean and tidy. Both legs on time. Seat pitch tight if you are tall but acceptable for 45 minute flights. Complimentary soft drink cabin crew working fast to complete full service in tight time constraints. Overall a good regional carrier but with one irritating gripe. There is a £3 fee to choose your seat in advance this under the current climate is not too bad. However if you book a fully flexible ticket and subsequently change your flight although there is obviously no fee for changing your flight you will be expected to pay the £3 AGAIN if you want to choose a seat on the new flight. If you are on a flexible ticket you should really only have to pay the fee for choosing a seat once.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

Aurigny Air customer review

(United Kingdom)

LGW-GCI. Very good flight no add-ons like FlyBe etc. Good price online check in free drink and a new ATR72 great value.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

Aurigny Air customer review

(United Kingdom)

Return trip from Guernsey to London Stansted. Check In staff helpful and polite free 20kgs baggage allowance and on time departure. Cabin staff excellent. ATR aircraft (even the 2 new ones) are small and quite loud but okay for a 1 hour flight time. Free drinks and newspaper on board is a lovely touch.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

Aurigny Air customer review

Gatwick to Guernsey. Couldnt check in online as we had bags and a child which the system doesn't cater for but no queue at the Gatwick check in and the process completed in a couple of minutes. Flight on time. Free soft drinks and tea/coffee and a copy of the local paper was a nice touch. Brand new ATR72 - spotless! On arrival we waited just 5 minutes for our bags. On the return again no queue at check in on time and comfortable. Excellent value for money.
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4/10

Aurigny Air customer review

Flew to Guernsey from Gatwick. A great start to the New Year with no security queues at Gatwick (wish it was always like that) and a great flight on Aurigny. You get a choice of free soft drinks on board including tea and coffee but this excludes hot chocolate so I stumped up a £1 and had a hot chocolate and a free orange juice. Smooth flight on board the ATR72 though I thought the aircraft looked a little tired. Chatting to the cabin crew I learned that Aurigny is getting two new ATR72 aircraft in March so that should improve matters. Much the same experience coming home again that evening. All in all a good (short) trip to a wintry Guernsey and great value for money.
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