"cancelled my flight."
A Harbani (Netherlands)
✅ Trip Verified | AtlasGlobal cancelled my flight in December. I received an email in Turkish which I had to translate first. After this I called Atlasglobal for refund, they told me to call Supersaver since I booked my flight with them. Supersaver tells me they need an authorization code from Atlasglobal before they refund. So as a passenger this cancellation is my problem and I have to take care of this? Supervaser refuses to call atlas global and they refuse to help me. I have called both parties over 5 times now and no one is listening.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Amsterdam to Baghdad via Istanbul |
Date Flown | December 2019 |
Value For Money | 12345 |
Recommended | no |
"service was nothing above mediocre"
6 reviews D Abed (Iran)
✅ Trip Verified | Tehran to Amsterdam via Istanbul with Atlasglobal. Their service was nothing above mediocre. There is no in-flight entertainment at all. Seats are not comfortable, especially in their A321 fleet. They offer good prices but my last flight which was in December got cancelled and a refund was just offered after two months!
Aircraft | A320 |
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Tehran to Amsterdam via Istanbul |
Date Flown | October 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"return flight being canceled"
J Norson (France)
✅ Trip Verified | Booked flights with AtlasGlobal after their comeback thinking everything would be fine. Flew to Istanbul no problem. I arrive at the airport for my return flight being canceled and zero help from the AtlasGlobal staff in finding a new flight. I was told you can file for a refund and how you get home is not up to us. I ended up spending 600 dollars on a one way flight back to Paris on top of what was supposed to be 300 dollars for my round trip flight. They have not responded to my emails.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Paris to Istanbul |
Date Flown | December 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"poor customer communication"
K Mansari (Netherlands)
✅ Trip Verified | Amsterdam to Tehran via Istanbul. The worst experience ever. My flights were canceled with no alternative flights offered in two of the cases. Two of my flights were canceled just 48 hours prior to the flight. Buying new tickets for the same dates costed me 400 EUR extra! Despite several attempts to get more information on when I will be reimbursed, to date, I have no clue, 3 weeks after the canceled flight date. Several emails sent with no response back yet. Unbelievably poor customer communication. In one case I received a single Turkish only email 48 hours prior to my flight.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Amsterdam to Tehran via Istanbul |
Date Flown | December 2019 |
Value For Money | 12345 |
Recommended | no |
"cancelled my 2 flights"
Karine Laborde (Italy)
✅ Trip Verified | Yerevan to Paris via Istanbul. They cancelled my 2 flights without any information or explanation. I had to buy new tickets to come back home and the company is not answering to my mails. I need to recover 200 euro, and no one answers. The form on the website of the Company doesn't work, the company I succeed to contact by phone in the country I should have left, gave me indications to contact the customer care, what I already did, with no success.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Yerevan to Paris via Istanbul |
Date Flown | December 2019 |
Value For Money | 12345 |
Recommended | no |
"meals were more than basic"
T Vincent (Israel)
✅ Trip Verified | Yesterday we had flight from Amsterdam to Tel Aviv via Istanbul. Both flights had delay of about an hour, but it can occur with each company. But companies usually inform us that there is delay for the next flight and no necessity to run to next fly. We ran from security gate to gate D7 in Istanbul Airport and waited there for the next half an hour for boarding. On both flights Atlasglobal removed the head pillows from the seats and it was almost impossible to sit there. The meals were more than basic, but not terrible like seats. Not any entertainment.
Aircraft | A3421 |
Type Of Traveller | Couple Leisure |
Seat Type | Premium Economy |
Route | Tel Aviv to Amsterdam |
Date Flown | August 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"experience was entirely positive"
S Halil (United Kingdom)
Not Verified | Stansted to Ercan via Istanbul. I booked my flight then checked reviews, most of which hadn't been complimentary. My experience of flying with Atlasglobal for the first time was entirely positive. Unlike most other budget airlines I had 20 kg baggage allowance and basic food and drinks were served on each leg of my journey at no additional cost. One flight attendant in particular deserved a special mention on the Istanbul to Stansted leg of my trip from Ercan on Sunday morning 26/05/19. she was genuinely helpful and very friendly. She literally greeted everyone getting on and departing the plane with a sincere nice smile.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Stansted to Ercan via Istanbul |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"charged us for a sport item"
Horacio Scholtus (Argentina)
✅ Trip Verified | Istanbul to Paris. They charged us for a sport item that weighs two kilos, USD100. When we looked for alternatives they made excuses, they just wanted to charge us the extra. A shame, we made 12 flights with the same suit and they were the only ones that charged. Nos cobraron por un palo de deporte q pesa dos kilos, USD100. Cuando buscabamos alternativas se reian y ponían excusas, solo querian cobrarnos el extra. Una vergüenza, hicimos 12 vuelos con el mismo palo y fueron los unicos q nos cobraron, y encima 100 DOLARES US.
Type Of Traveller | Couple Leisure |
Seat Type | Economy Class |
Route | Istanbul to Paris |
Date Flown | May 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"unreliable airline"
Abed Chamsiden (Lebanon)
Not Verified | Beirut to Istanbul. They canceled the flight before 2 hours of departure. They never sent explained why. They said tomorrow you can take the flight again at the same time. They kept the people in the airport and they gave people no rooms to stay. Very unreliable airline. I recommend not using their service.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Beirut to Istanbul |
Date Flown | January 2019 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"The flight was delayed"
L Berjic (Croatia)
✅ Trip Verified | Istanbul to Bodrum. The flight was delayed at first for 20min and every 20min for 20min more. In the end it was more than 3 and a half hours later until the plane took off. The Atlasglobal staff were coming to the gate one by one and since its a domestic flight I guess they supposed there were no foreign passengers and didnt give any explanation in any language but Turkish. I tried to ask the staff several times for information on the flight but the crowd was huge and everyone was yelling. The explanation was technical problems. The airline doesn't even have any complaint site to ask for compensation, their website in English crashes every time I open it. Extremely badly organised airline with very bad customer relations.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Bodrum |
Date Flown | December 2018 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |