✅ Trip Verified
| Kinshasa to Lome via Abidjan / Niamey. I wrote what's below while I was still in the aircraft, and I waited until know to see if I wrote it out of anger and if I would want to change it but I don't want to change anything. I would add more but I think will drive my point across. The minimum for an airline to do, is to inform them of delays when they occur. In Niamey, December 18, 2018, a group of customers including myself spent more than 6 hours at the airport not knowing if the flight that was originally scheduled at 8:45 am, and then at 11:45 am has been postponed or not. It is at the last minute, when about to board, that we learn that we do not have seats. The airplane is full capacity. Only some, 4 to 5 people, were still able to take off that day. The representatives on site have not offered passengers explanations or even a bottle of water. The next day again convened at 6:00 am, but with an explained delay, we took off around 10:00 am. Again ASKY through its representatives did not have the decency to inform passengers that there was a delay. In Lome, in transit, the flight is late again. There was no announcement, and I went to the counter, staff told me that there is a delay, obviously, and that she does not know anything else and that I only have to wait. I was furious against myself having thought that by taking Asky I would participate and support Pan-Africanism and its company. It may be an insignificant number but I and those with whom I have lived this adventure will think several times before taking Asky again; not because of the delay, it happens, but the lack of respect of the traveler.