Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
8/10
5 star Skytrax Rating
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10/10

Asiana Airlines customer review

(United States)

LAX-ICN-SYD Business Class. 747 first leg 777 remainder of legs OZ Smartium on last leg. Service was impeccable! Meals were what I would consider restaurant quality. Brought back wine in Styrofoam 6-pack. They marked as fragile and hand-carried with FA’s baggage. At LAX on return Asiana personnel removed all BC baggage from carousel to expedite process. Much more service-oriented than any American Airline! Unlike others number of AVOD choices not that important to me. My wife really liked the OZ Smartium seats. I would recommend Asiana to others.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(South Korea)

GMP-CJU. Domestic route with no C class. All Y 200+ seater A321 was packed both ways but thanks to priority boarding for elite members check-in and boarding was hassle free. For 45-minute flight the crew still served beverages including coffee. As usual the service was flawless with warm smile. For domestic flight the seats were comfortable with generous space. No IFE for domestic routes.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment N/A
Value For Money 12345
yes
7/10

Asiana Airlines customer review

(United States)

I had very high expectations for Asiana but I didn't see them. Flew from JFK-ICN-HAN. Crew is great and they have a tough job keeping up with a lot of high maintenance passengers. Korean meals are good western meals are not. On the ICN-JFK leg dinner is served after take off and nothing else for 11 hrs. If you ask you can get a bag of potato chips. Leg room is ok on the 777 but really didn't feel like 34 inches and width is narrow. AVOD works well but the choices are limited. The 777 is also poorly designed without enough toilets so there is always a line for the two in the centre. The seat belt sign was only partially enforced and even during heavy turbulence when the crew was told to be seated there was still people walking around. Upon landing at JFK no fewer than four people got out of their seats during taxiing and had to be told to sit down. The A330 was more comfortable particularly from HAN-ICN which was completely empty and everyone had their own row. There is also an obsession with duty free and for the last three hours of the first leg the entire crew was consumed with taking and delivering orders. Having said all that Asiana is still miles ahead of AA Delta United etc.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(Japan)

Paris CDG to Tokyo Narita via Incheon airport. Good service and leg room satisfying but besides that there is not enough to justify the ranking of this airline. Their website is terrible. Airport ground staff are not friendly and most of all this company allows only one luggage of 20kg in Eco or 30kg in Business - one piece of luggage is just outrageous for the price paid. The 747 was outworn with tired seats inflight entertainment was ridiculously small old and content simply not viewable. I fly often and Asiana really just didn't make the cut this time next to Emirates Singapore Thai and Qatar.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Asiana Airlines customer review

(United Kingdom)

London to Osaka via Incheon and was very impressed. The service was outstanding with large amounts of good quality food and drink. The entertainment system offered a good choice but was not 'on demand'. The seats were comfortable and there was plenty of legroom and storage space. The staff were always around smiling and helpful. We had to wait 3 hours for the connection at Incheon airport but that was pleasant as it is large and clean with lots of shops and the Asiana lounge is comfortable and provides refreshments.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(Canada)

LAX-ICN in Business Class. Hassle free boarding with on-time departure and arrival. Attentive FA's great food with wide selection of wines and beverages. FA's smiling and looked after passengers. Very comfortable lie-flat seats with ample personal space and restful sleep. Good IFE but limited selection of movies.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(South Korea)

Roundtrip to SGN on A321 seats that were slim and comfortable. PTV on demand but choice limited compared to other carriers. A hot towel full hot meal dessert and coffee service is excellent quality. Crew served packed flight and did not seem to be rushed. Both flights on time. Onboard announcements were loud and clear but unfortunately only in Korean. The English announcements were poorly handled.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

JFK-ICN-NRT return in Economy. FAs were very professional courteous and friendly and honored all requests. JFK- ICN-JFK sectors were roughly 14hours FAs kept walking around with beverages throughout the flight call button was answered in a matter of seconds. The seats on the 777 were very comfortable and recline was excellent. Food was top-notch steak in economy class. IFE was decent although nothing spectacular. Cabin a bit warm though I got used to it. ICN was a pleasure to transfer. ICN-NRT-ICN sectors same story great staff good food even for the short flight and seats were comfortable as well. Definitely deserving a 5-Star rating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

On my trip to Seoul Incheon ICN from San Francisco SFO service was impeccable. The seat pitch more than adequate and flight attendants were extremely courteous and apologetic that my first choice meal was not available but quickly located it from business and I had two meals. The inflight entertainment system malfunctioned for several hours but cabin staff and pilot apologized. Upon landing Asiana staff at ICN greeted us to Korea with $100 coupons per passenger with apology for IFE malfunction.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(United Kingdom)

B777 LHR to Incheon and back on business. Aircraft clean but well used - needed to use an extra cushion on seat to get comfortable. Entertainment systems on demand were okay but screen quality and choice a bit limited. Good legroom. Staff and service were excellent - drinks service continuous and the meal on the return flight was the best of my trip.
Seat TypeEconomy Class
Value For Money 12345
yes