Asiana Airlines

SYD-ICN return. Pleasing long haul flights on both legs. Cabin crew were very professional. They were attentive and visible throughout the flight. Soon after take-off food was served. Quality is good especially the Western option though Korean also seemed nice. IFE was alright for me and a wide range seemed available. Seats were nice and wide at 34 inches with plenty of leg room so overnight flight was not a problem. Overall the service of this airline is impeccable and I will definitely travel with them again.

I just returned to SFO from BKK traveling through ICN. I had heard that they were a good airline but they exceeded my expectations. I flew business class and had a great lay flat seat for the long haul leg from SFO to SEL. Seats from ICN to BKK did not lay flat but offered enough of a recline to actually sleep on. The service from the crew was outstanding! I honestly have not had better service on a plane. I had a lengthy layover in ICN and the lounge was good but not great. ICN airport is good to transfer through as it is modern clean and efficient.

LHR-ICN and back. Cocoon seats and no VOD meant a pretty dire flight comfort wise. Although food was excellent - Korean main meal both ways-the return flight seemed endless. Not a patch on QS seat of my last flight. Crew was great but the overall impression was anything but 5 star.

26 June 2012. Flight Seoul Incheon - Bangkok. I travel at least 200'000 miles per year and always in business class with Star Alliance partners. This flight however was disappointing the plane an old 777 had old seats and the entertainment system was from the last century not what I expected from this airline. The staff was pleasant but the food was not up to standard.

LAX-ICN-OKA return. From the ground staff to cabin crew I was surprised at the level and quality of service. 772ER for LAX-ICN leg comfortable seat with decent recline I was able to sleep a good portion of the flight. Meals were very tasty and cabin crew spot-on. Unlike SQ these FAs actually take the time to engage with PAX. 763ER for ICN-OKA-ICN legs comfortable seating and full meals served during the short 2-hour flights. 744 Combi for ICN-LAX leg the most comfortable economy seat I've experienced. Lots of legroom (I'm 5'11") and decent recline slept the majority of the flight home. Large PTV screen with a good selection of movies. Excellent food aboard I chose the Korean selection bulgogi with vegetables for the main course and the kimchi rice as a snack. Overall very impressed with OZ and I look forward to flying them again.

Sydney to Frankfurt (via Seoul) and return business class. Seats on all flights were very good although they do not recline fully flat cabin crew were very attentive on all flights and the food was excellent. The Sydney / Seoul and return was disappointing in that the video system was old only worked on a fixed cycle and offered very few movie choices – the Seoul / Frankfurt flights were much better with a very modern VOD system. Hotel stopover included with outward flight and Asiana foolishly bus you into town and back robbing you of much of your time – they should use an airport hotel. The downtown stopover hotel was very good but it offered very ordinary food as part of Asiana’s package. The Asiana Business Lounge at Incheon was very disappointing with a 1.5 hour wait for a shower and very poor refreshment offerings.

SGN-ICN-JFK LAX-ICN-SGN: First flight was a breeze comfortable seats with really good seat pitch cabin crew were fast and efficient often presence through flight offering snacks drinks almost every 20min in addition to very good meals. AVOD was great with a wide selection of movies. The return flight was delayed so we missed the connecting flight but the ground crew was happy to help us with free and high quality accommodation for the night. The flight from ICN-SGN had a mediocre AVOD in spite of being a B777 due to flight's duration. Overall very good airline especially the staff.

Sydney to Bangkok via Seoul on 22 June 2012. Very disappointing experience. Business seats are not lie flat beds as advertised they only recline 50 inches max with incline of 160 degrees very bad recliner style. SYD to INC Entertainment system old and only works on a loop no VOD only 5 movies available on a 10 hour flight. ICN to BKK VOD available but screens and color very bad. Screens large but no color on many seats. System also uses headphone systems that do not allow for the use of outside systems ie noise cancelling (Bose etc). Crew attentive and overtly apologetic about experience but would not fly them again or anything longer than 3 hours.

GMP-PEK shuttle in A330-300. Surprised to see the latest aircraft on a regional route. Flight was packed due to group travelers. Seats are advertised to have 32-33" pitch and felt more spacious thanks to slim seat back. 10" screen is easy to see but not much to watch in this 1.5-hour flight. Full hot meal was served to 290 passengers and it was never rushed! Meal was better than many restaurants in Asia. On the return my seat was upgraded to C class. Again a hot towel service followed by a round of drink and full hot meal in china and silverware. All in 90-minute flight and never rushed. When it comes to in-flight service Asiana is tough to beat.

Flew Sydney to USA return in business especially to try the product which has been so highly recommended. Although 3 of the 4 legs had older seats (planes) it is true that the service makes the journey. 6 stewardesses to 24 passengers. Meals were served quietly and no galley noise could be heard. Snacks at any time were as big as a meal. Toilets cleaned between each passenger. The respect shown for the passengers was excellent. Upgrade some of the planes and the product would be perfect. Downside: Asiana Business Lounge in Incheon very disappointing. Will fly with them again with pleasure.