Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
5/10

Asiana Airlines customer review

(Australia)

Flew from Seoul to Sydney overnight food and service again very good seat average but at least this one on a 777 I could recline fully though the footrest would not lift high enough so when laying flat or near flat it caused you to lie with your back concave leading to back pain and the footrest was a clip on leaving a gap just big enough to catch my heels. Really on a trip this length a 5 star airline should have lay flat seats. Also the AVOD was poor with movies only available on a loop viewed on a grainy screen. How can an airline be rated 5 star without on demand video on a reasonable screen? I fly Qantas regularly in business class and really there is not enough in my view for Asiana to qualify for the extra star. They really need to upgrade the aircraft I flew on then they would qualify for the extra star to be 5 star.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Asiana Airlines customer review

(Australia)

Travelled the Red eye from Bangkok to Seoul a shortish flight in an older 767. Had pod style seats which were reasonably comfortable till you reclined the pitch was a little tight as when I reclined I couldn't raise the footrest fully because my feet would not fit under the seat in front with my shins up against the seat pocket rail in front and the seat only reclines about half way back. Recommendation based on this flight in future if I have to do this leg I'll try to schedule so I do it in reverse so I don't have to try to sleep. Service and food met 5 start expectation but the seat and plane condition definitely do not. It had AVOD but choice of movies a little limited.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Asiana Airlines customer review

(Germany)

Singapore to Incheon. Staff formally greeted passengers onboard before take-off. The seats were nice and wide with good legroom far superior to the economy class in Singapore Airlines and they seemed softer than most economy cabins allowing for restful sleep. The food was excellent especially the Korean option. Flight attendants frequently served drinks which were much appreciated. Cabin was maintained well and toilets were kept clean and stocked throughout the flight. Although the IFE was rather limited. Recent movies were available however a wider selection would have been better. The highlight was the staff service and the amount of attention passengers were given.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(South Korea)

Return flight. ICN-HAN on A333. First time flying with Asiana. Cabin was hot when we're boarding the plane and many pax complained about it. Leg room and seat comfort not bad old style PTV screen. Some FAs were friendly while some were not. Hot towel and OJ were served before meal. However food wasn't like what I expected. Pillow and blanket were provided. HAN-ICN on newer A333. Delayed 45 mins due to airplane connection problem. Plane was clean and leg room was fantastic. Pillow and blanket provided. FAs seemed to be tired and half-hearted. Wide screen and new version PTV but the ones on my seat and on my friend's seat right behind me froze up and not working at all during the whole flight. Hot towel and OJ were served before meal. Food was worse than the previous flight. Another cup of OJ was provided prior to arrival.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Asiana Airlines customer review

(United States)

SEA-MNL. I have to say the food served was by far the best I have had on any airline. The beverage service was excellent as well flight attendants were regularly offering water and juice. Check in was efficient. No lines at all no waiting at both Seattle and Manila. While I have read many times about how good Asiana's economy seats are I found my seat very uncomfortable it felt unusually hard and I was unable to sleep. The head support cushion extended out too far to allow me to use my neck pillow. Then my entertainment system froze up on me in the last hour segment of the flight to ICN and it happened again when returning to Seattle. Then there were the never ending announcements seemed a little louder than necessary and too frequent. On the final leg of my return trip into Seattle the staff servicing my area weren't as good as before seemed a little bit miserable. One attendant was clearly annoyed when I asked for a replacement headset mine wasn't working on one side. I will use Asiana again if the price is right having said that the seats are not good average at best.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Australia)

SYD-ICN on B777. Planes were the older 777s although it was maintained well. The economy seat pitch were the best I have experienced at 34 inches. Food was great and drink rounds were frequent. Passengers were asked to lower the shades after breakfast intended for people to sleep. Slippers were distributed in economy which allowed for comfortable movement around the plane. Toilets were kept clean throughout the flight and stocked well. The flight attendants were immaculately presented and professional. Will definitely recommend them.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(Australia)

I have just completed my third trip Sydney-London in Business Class. Until this last trip I could not fault the airline but on the last trip on the Seoul-London sector things were different. As the whole trip from Sydney to London is during daylight hours I prefer to have the blinds up. On the Seoul-London sector the cabin crew insisted that blinds be lowered. I complained to the airline only to be told that the blinds are lowered to enable people to rest. Travelling to London from Sydney I get a nights sleep before the flight where I am expected to "rest' then a night in a hotel in Seoul followed by a daylight flight to London where I am expected to "rest" again. I was informed that I could use my personal light to read if I wanted to. I would like to point out that after paying thousands of dollars to travel in Business Class do not expect to be treated like a child in Kindergarten being told when to sleep. I will add that it was only on this sector that I have ever had trouble with Asiana.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(United States)

ICN-LAX. Check-in was fast and efficient and ground staff gave good first impressions. Asiana's Incheon business lounge was luxurious with modern facilities however quite limited in food and beverage options. Lounge staff notified me of my flight time and escorted me to the boarding gates. Business class passengers are given priority boarding and lines were orderly and organised comparatively superior to American carriers. Meals served soon after take-off with Korean and Western options in three courses. Flight attendants frequently checked on the passengers with a delightful attitude and drinks were served multiple times. Seats were wide and comfortable as expected in a five star airline. A wide range of in-flight entertainment was available however was surprisingly not on-demand. Overall it was an enjoyable long haul flight and I will definitely fly with them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

Asiana Airlines customer review

(Taiwan)

ORD-Seoul and on to Taipei but via EVA Airways. Asiana was superb except for the inflight entertainment. I couldn't believe the poor quality and options on an aircraft that had everything else right. Food and service excellent. Seats were not quite flat but I knew this going in and it was still easy to sleep. Lounge was Star- Alliance shared in Chicago and quite nice albeit small compared to the enormous one in Seoul which was pitiful - terrible food options limited beverages strange seating/lighting. Overall would fly them again.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Asiana Airlines customer review

(Australia)

London - Seoul and Seoul - Sydney both on Boeing 777. Overall pretty good. Leg room seemed better than most staff were generally friendly and helpful and food was perfectly acceptable. Biggest let down was the in-flight entertainment system. You had a very limited choice of films and you couldn't select start time etc they were just on when they were on. Screen quality etc was also very poor. Might seem like a relatively small thing but on what was effectively a 24 hour flight it was a bit of an issue and not what I expected from a 5* airline. That said overall I think they represented decent value for money and would certainly consider them again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes