Asiana Airlines

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 510 reviews
8/10
5 star Skytrax Rating
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7/10

Asiana Airlines customer review

(South Korea)

ICN-SIN. This round trip was on points. Both flights were completely packed on 290-seater A330. The plane was not old but began to show its wear. Once up-to-date AVOD is now dated and Asiana really needs big improvements on this. Food was and in-flight service was good as always. Seat pitch is advertised to be 33" but it felt much tighter due to thick padding on the back. Big seat back did little for comfort just consumed the space. Hard working cabin crew also worked extra minutes to sell duty free items. Still very good airline but there are some signs of things deteriorating.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(United Kingdom)

ICN-LHR. Good flight excellent legroom charming and attentive if slightly robotic cabin-crew. IFE system between Seoul and London so outdated as to be non-functional (bring an iPad) and lacks 'western' content. The demanding of blinds-down during day-flights is becoming a big issue in these reviews and one that should really be addressed. No-one on the flight wanted to sleep following an early afternoon take-off. Many wanted to see the Mongolian landscape which is why they had asked for a window seat in the first place. This is especially true as one lands at LHR 6pm and therefore will go home or to a hotel have dinner and then try to 'sleep' again. Communication from the flight deck could also be better as the aeroplane just starts moving (on time) and the captain will say thank-you at the end of the flight. 50/50 then although in economy that seat-pitch is worth a lot.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
5/10

Asiana Airlines customer review

(Australia)

I have travelled business on Asiana about ten times in the last year or so always ICN-SYD route and simply cannot understand their high rating. Staff are unfailingly pleasant but the service fails often: requests forgotten or sometimes just ignored. On checking in at ICN yesterday for example I was told that I could not change my seat because the aircraft was full. Almost half the seats in business were empty. This has happened at least twice before. As others have observed the seats on 777s used on this route are not lie- flat and are five across. When the aircraft is full the cabin seems very crowded. Last night's flights was on an A330 - the AV was better but the seat and thus the quality of sleep was terrible. The food is ok but nothing to write home - or here - about. AV is not OD and is quite poor on the 777s.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

Asiana Airlines customer review

(United Kingdom)

LHR-ICN-SYD. The ground crew and flight crew were excellent especially on LHR-ICN. The meals were excellent and very enjoyable cabin crew were always there if you had any issues. Drink runs were done often. The only problem I had with these flight was the Inflight Entertainment - unbelievable they didn't have AVOD on the Boeing 777and this should be improved for such long-haul flight. Everything else was fantastic definitely would fly Asiana Airlines again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

Asiana Airlines customer review

(United Kingdom)

Some good things some not so good. Good inflight service cleanliness politeness. legroom etc. The not so good include IFE a rather minimalist approach to alcohol and the custom of blinds down regardless of morning afternoon or night flights. I have recently flown LHR-ICN-SYD return twice all by old B777's so I can't say Asiana are a 5 star airline on the long haul sectors I experienced.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

Asiana Airlines customer review

(Australia)

Best economy class I have ever flown. Hardest working and most responsive crew I have ever flown with. Very comfortable spotlessly clean throughout each 10 hour flight. Will definitely use Asiana again!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
10/10

Asiana Airlines customer review

(Australia)

Incheon to Chicago business class. This was the best business experience I have had on routes to the US. Check-in at Incheon was fast and efficient and lounge at ICN was immaculate. The planes were clean and the standout was once again the service from the FAs. Seats were full flat with lots of room and the IFE was good. Food was once again exceptional and the wine selections were great. FAs regularly served champagne without having to be asked. It was truly a 5 star experience.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

Asiana Airlines customer review

(Australia)

Sydney to Seoul on 777. Seats were wide and comfortable for economy and reclined enough to sleep. Shortly after take- off FAs gave out various small amenities and slippers which I found useful to walk around on the plane. Hot towels and menues were given before breakfast and the food was the best I have had on any flight. Beverages were served regularly with FAs offering water and juice. The IFE was good for me but screens were the older style PTV. Staff service was a standout. FAs were efficient and fast when called.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
7/10

Asiana Airlines customer review

(United Kingdom)

SYD to LHR on 23-09-12 in business: agree with some of the comments on here the service food and wines are wonderful however it all counts for naught if you can't get a decent sleep. I flew on the old layout 777 and the seats angle flat with insufficient lower back support and a very uncomfortable and hard support for lower legs. The PTV screens are large but with just five or so movies all of which I'd seen on other carriers a month or so ago on loop I didn't bother. The cabin temperature seemed on the high side. I'm not sure whether Asiana deserve their extra star when the overall business offering seems deficient in key areas.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Asiana Airlines customer review

(China)

ICN-PVG a flight I do with huge regularity. Plane varies between a 320 and an old 767. The 767 is probably preferable if you can get it. The 320 usually packed full of tourists and associated duty free clobber. Seats are on the whole pretty comfortable and leg room is good (I am 6'). Staff a fairly attentive get the immigrations forms out quickly and always offer a pen if asked for it. They are also good at getting people to put seats up when you are trying to work or eat. They also leave it to the last minute before landing before getting electronic devices off. Food is probably the best I have had in economy with the exception of Dragonair. Whilst you don't get a selection it is usually very edible and portions a OK. Gripes come with the entertainment: no VOD and whilst you won't get a film in on such a short hop I am sick to the back teeth of AFHM or whatever it is. Certainly continue to choose them over Korean Air.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes