Arkefly

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 40 reviews
5/10
3 star Skytrax Rating
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7/10

Arkefly customer review

(Canada)

Toronto to Amsterdam return. Bird was caught in engine upon take off. After in the air for 45 minutes to offload fuel safe landing back at Schiphol. The flight was only delayed four hours. Water served upon landing as we had to wait 30 minutes in the plane. Very impressed with service for such a low cost airline.
Seat TypeEconomy Class
Value For Money 12345
yes
na

Arkefly customer review

(United Kingdom)

Flight from UK to Cancun was throughly unpleasant. Staff with one exception seem to hate their job. Charged extortionate money for everything takes about 3-4 hours to get a paid for drink. Passengers revolted against entertainment charge of £10 to even watch anything and staff relented and gave it out for free. Took them hours to serve food we ended up being given kids meals with playing cards - absolutely revolting. Couple behind me on honeymoon lost their prepaid for premium seating and no one knew anything about a bottle of champagne they had ordered. Stock line of staff was to blame Thomas Cook.
Seat TypeEconomy Class
Value For Money 12345
no
1/10

Arkefly customer review

(Netherlands)

Flight to Curacao in economy class. I never had such a bad flight with unfriendly staff. The one free meal was bad for the rest you have to pay. Seat was very narrow. For menever again with Arkefly.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Arkefly customer review

(Netherlands)

CUR-AMS comfort class on B767. Seat very narrow and no support. Legroom ok. Food one free meal was really bad and a small portion - no salad or desert or bread roll. Seat was not working would not recline! Nothing could be done staff did not seem to care. All other food and drink for sale during the flight - quality of food again pretty low. Staff friendly but goes thru the motions.
Value For Money 12345
no
2/10

Arkefly customer review

(Netherlands)

Amsterdam-Cancun (stopover Varadero). The trip started with a delay of already 3.5 hrs. Once in the air service not too friendly. Food very poor quality (one meal free one drink free I took 1 litre of water extra with me) seats very cramped even in 'Comfort' Class - comfort that's a joke!. In Cuba it became clear that there was something wrong with the engine - 'Don't worry it's totally safe to fly on to Cancún but regulations make us perform a repair' - you don't feel very safe when they say this. We got off the plane and spent a couple of hrs. at the airport - good cheap beer and cigars. We left Cuba with a total of 5.5.hrs delay. 'To make up for the delay we offer all passengers a free cup of water' the purser said - very funny and of course totally inadequate.
Value For Money 12345
no
na

Arkefly customer review

(United Kingdom)

Holguin to Gatwick - told 5 days before return flight that the plane would be Arkefly with no Premium facilities which I had booked. The seats were thin and uncomfortable the food was indescribably bad and I ended up facing a bulkhead - despite reassurance from the Thomson rep that this would not happen. The plane was delayed 6 hours leaving us to sweat it out in Holguin airport with only a soft drink and cheese or ham roll (no butter) for sustenance. The crew were surly and unhelpful and tv monitors showed two films either side of an hour long programme about a Dutch chef.
Seat TypeEconomy Class
Value For Money 12345
no
6/10

Arkefly customer review

(Germany)

Amsterdam to Cancun via Holguin/Cuba. Very cheap upgrade from Economy Class to Comfort Class. Worn out seats but offering extra legroom and moveable headrests. Crew very friendly. On the downside only radio channels are free - no video entertainment on main screens. But you could rent a DVD-player for 12 Euro extra total rip off! Also only one meal with drinks after take-off is for free after that everything except water has to be paid for. Arkefly is a good company but this pay-for-everything extra like low cost model is not working on long haul flights.
Value For Money 12345
yes
8/10

Arkefly customer review

(Netherlands)

Amsterdam to Jerez de la Frontera in Comfort Class. Very comfortable charter flight in brand new B737-800 strictly on time. Friendly crew. Service not included not cheap of course but reasonably priced. Would recommend this charter airline.
Value For Money 12345
yes
1/10

Arkefly customer review

Amsterdam-Bonaire return in Comfort Class. We have checked-in online so supposed to just drop off our bags at a special desk. Arkefly makes a mess of thnigs. There is no drop off point and we have to get in line with all the other passengers for three different flights. Only three positions open. Aircraft is worn tv screens do not work properly. Service friendly but mediocre. Almost everything but the one evening meal has to paid for. Food is extremely bad. Wine is awful. We paid specifically for seats with extra leg room. After a short lay over on Curaçao. The seating becomes free for the passengers that have to get off at the next stop Bonaire so we loose our seats for the last half hour of our flight.
no
1/10

Arkefly customer review

Holland to Jamaica return in Star Class Arkefly's equivalent of Business Class. Both flights departed over 2.5 hours late our seats still had the previous passenger's meal remainders. Planes are very very old. Staff friendly food is average but reasonable for charter. We wouldn't fly this airline again.
no
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