Arik Air

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 53 reviews
3/10
3 star Skytrax Rating
Filter Reviews by :
Show
1/10

Arik Air customer review

(United Kingdom)

Return flight from Lagos Nigeria to London 13th July 2013. Departure was 3pm but didn't take off until 7pm. No information or explanation provided. Things got unbearable. Eventually staff advised the delay was due to lack of aviation fuel. This only angered passengers even more as it was clear this was a lie and has now become the airline's only excuse for delayed flights! Destination was meant to be London Heathrow but was informed just 20 mins to landing that it would be Gatwick. At this point there was no holding back the passengers (most of which had young children) and most refused to come down from the plane until provisions were made to get all to Heathrow.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

Arik Air customer review

(United States)

July 3 2013. New York City to Lagos. When we landed in Lagos we were told to fill out an Immigration form only to find out that we didn't need to fill out the form because we were transiting. Then told to go and get our suitcases. Waited 2.5 hrs only to be told that our suitcase had already been put on another plane. July 24 2013. In Accra Ghana told there was a delay on our flight to Lagos. Flight supposed to leave at 5.45pm flight did not leave until 8.30pm. When we got to Lagos we sat in the airport for 6 hours with no explanation as to why we were still in the airport. Told that once again the plane did not have fuel. Finally allowed to board. Flight attendants rude and had a nasty attitude.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

Arik Air customer review

(United States)

New York-Lagos-Accra return. The cabin crew was excellent. The Arik staff at Lagos airport were not the nicest people and they demanded money for everything. From Accra my group and I checked in as a group without any problems but because the folks in Nigeria wanted more Kobos and Nairas. In any case this will be my last flight on Arik unless major changes are made.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
3/10

Arik Air customer review

(United States)

Disappointment! This is my second time flying with Arik and service seems to have got worse. When I first travelled with Arik from NY to Lagos the television did not work on my flight there was a very nasty flight attendant and when returning from Lagos to NY the televisions did not work again so I was stuck on an 11 hour flight with children that cried most of the flight. Attendants were much more pleasant. Now my flight has been delayed for the third time tonight by Arik without any explanations! No one seems to care about customers. I wish them the best and hope they improve but as for me this will be my last time flying with them!
Seat TypeEconomy Class
Value For Money 12345
no
9/10

Arik Air customer review

(United States)

Roundtrip from JFK to Lagos return to JFK last week. Although both flights left late they arrived on time. Excellent business class service. Food and service was great could not ask for any better service and flat beds afforded me a fine 8 hour nap both ways.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Arik Air customer review

(United Kingdom)

No blankets provided until an 1hr into the flight staff were rude and blanket tossed at us without any form of gesture. No headsets throughout the duration of the flight expected to be staring at the screen without being able to listen. Over 3 toilets were out of service and toilets functioning were in a horrible state. When we pressed the call bell cabin crews ignored them for close to an hour. Return flight delayed 3 hours in Lagos. TV screens were not working and again no headsets. We kept complaining to cabin crew who reset the TV however never came back to check if it had started working. Again 2 of the toilets were also out of order. I believe this will be the last time I fly ARIK that is how bad a service myself and my wife received on our recent trip to Lagos Nigeria and back to London UK.
Seat TypeEconomy Class
Value For Money 12345
no
5/10

Arik Air customer review

(United Kingdom)

Leg room on A340 gives a generous pitch and baggage allowance is a generous 30 kilos. Inflight entertainment was very poor. They didn't provide headphones I was told the IFE did not work in some seats. Eventually I was given headphones and told to try my luck quality was very poor. The food was very bland- and the portions small. I was within the first 20 and told the beef had run out. Crew were polite enough but I didn't get the impression of being greatly experienced. Fly Arik if you want a comfortable seat and have a lot of luggage if inflight entertainment food and service is important to you stay well clear.
Seat TypeEconomy Class
Value For Money 12345
no
2/10

Arik Air customer review

(United States)

Flew to Nigeria on Arik return. My flights were most disappointing in Premier Class (Business Class). The meals were not particularly appetizing. There a long stretch of time between the first meal and the last the attendants refused to provide snacks to passengers who asked. They gladly offered alcoholic beverages but refused snacks. The entertainment system in the premier compartment (for a 13 hour flight) was not working. Given the cost of the flight the overall poor service this experience lead me to the decision to stop flying Arik Air. On arrival at both destinations my luggage which was tagged with "Priority" labels but were among the last pieces off luggage to exit the plane.
Seat TypeBusiness Class
Value For Money 12345
no
9/10

Arik Air customer review

(Australia)

London Heathrow to Lagos in Business. From check-in to arrival staff were very good. Arik offers entry to the Skyteam Lounge at Heathrow T4. Cabin crew on the Airbus A340 were friendly welcoming and took care of passengers. Aircrafts are modern and the cabins look new. Their premium product has full flat bed seats and duvets and large screens for inflight entertainment. Food is of a high standard of quality and presentation and again the cabin crews' attitude surpassed some of the major airlines. A a spacious lounge and bar on the plane is available for premium passengers. The flight arrived in Lagos 30 minutes early.
Seat TypeBusiness Class
Value For Money 12345
yes
na

Arik Air customer review

(Nigeria)

Arrived at Cotonou airport for flight from Cotonou to Lagos at 04.20 hours. Flight scheduled at 06.20. The flight was cancelled but the truly dreadful thing was that passengers were informed by airport security. No representative from Arik Air bothered to appear at the airport to make alternative arrangements for passengers. I was forced to hire a driver at short notice to drive me to Lagos and inevitably missed my onward connection. Customer service about as bad as it is possible to imagine.
Seat TypeEconomy Class
Value For Money 12345
no