"rude and disrespectful staff"
M Yunis (United Arab Emirates)
✅ Trip Verified | I have booked the seats for me and my daughter and the staff changed the seats which made me 36 and my daughter 15. When I asked the staff to keep our seats she said it’s system and when I asked at least put my daughter next to me she said it’s not my job. The surprise that the seat next to me in 36 was empty. Really rude and disrespectful staff
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Istanbul to Sharjah |
Date Flown | July 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"worst airline experience"
C Petula (United Arab Emirates)
Not Verified | The worst airline experience of my life. The staff are incompetent, unprofessional and unhelpful. They refused to let us board our connecting flight (despite a delay on their end), made us wait for over two hours to rebook us, only for us to find out (by checking the airport screen) that our flight was anyway delayed by 4 hours!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | Bodrum to Dubai via Istanbul |
Date Flown | June 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"a greedy company to be avoided"
S Fidan (Turkey)
Not Verified | This airline has been Ajet and now the service is horrible. Very greedy and unprofessional. I cancelled my flight due to illness and they had to refund according to terms but they haven’t. Horrible service, selling even water after paying hundreds of pounds for ticket. Such a greedy company to be avoided!
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Route | İstanbul to London |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"chaotic circus—door-to-door"
Sule Erkoc (United Arab Emirates)
Not Verified | Anadolu Jet has launched AJET, I had a flight with them with a route from Dubai to Izmir. From ground services to their timings, it was a chaotic circus—door-to-door max. The 7-hour journey is now in its 17th hour, and they are unable to find the luggage of only four people in Izmir. Everything that can happen wrong, from not being able to print boarding passes to delaying every connected flight and sending luggage to the wrong destination happened.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dubai to Izmir |
Date Flown | April 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"wasn’t a good experience"
Aisha Naqshbandi (United Kingdom)
Not Verified | This trip wasn’t a good experience. The staff was very blunt and rude. The staff on Sabiha international airport is even worse. It was my first time at this airport and even the way they check for security is extremely uncomfortable, the body check for females is done openly and in the most obscene manner with staff shouting at you. I am not generally the kind to complain and leave a review, but if anyone here reads my review and is able to avoid this unpleasant experience then at least I’ve done my job by helping you. Please avoid this airline and avoid traveling via this airport.
Type Of Traveller | Family Leisure |
Seat Type | Economy Class |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
“unpleasant cabin crew”
1 reviews T Sanic (Bosnia and Herzegovina)
✅ Trip Verified | Never again! The worst airline ever, horrible ground staff at SAW airport, unpleasant cabin crew, delays of a few hours, not speaking English, announcements in Turkish only! Lost baggage, stress and inconveniences with no compensation. I flew from SJJ to DXB over SAW to and back, both times delays, drama and no one was responsible. Avoid.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Dubai to Sarajevo via Istanbul Sabiha |
Date Flown | March 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Wifi & Connectivity | 12345 |
Value For Money | 12345 |
Recommended | no |
"I would avoid like the plague"
Kevin Woods (United Kingdom)
Not Verified | Avoid, especially if expecting to join a connecting flight as they will be at least an hour late arriving. Used several times on this route and they have never once been on time. Also to bear in mind, unless booked well in advance they are not much cheaper than alternatives from the larger and better airports. Turkish Airlines have systemically withdrawn services from Istanbul Sabhia making it next to useless as a transit hub. Stansted is just too small and they expect you to walk to the aircraft in the rain and luggage is always late arriving from the aircraft and also left in the rain. AnadoluJet has removed almost every element of usefulness from their aircraft and kept it very basic, limited leg room, uncomfortable seats. (Thin cushions), No charging points even tho you need your iPad or phone for entertainment as there are no on board options. No wifi of course. Food is a really dreadful roll with no choice options. Drink choice is orange juice tea or coffee or water. Both thrust at you 20 minutes after seatbelt signa go off, so that the crew can go and sit down and ignore you for the next 3 hours. No communication whatsoever regarding delays and of course no apology for missed connections etc. I would avoid like the plague and as TA have done, remove anadolujet or AJet as they will become shortly, from any travel options you are presented with. Without redeeming features and not recommended.
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Stansted to Istanbul |
Date Flown | January 2024 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"treated us really good"
Parassat Rakymberli (Kazakhstan)
✅ Trip Verified | The flight from Astana to Ankara was delayed on December 31, because of bad weather. Anadolujet treated us really good, information was given, a bus came to take us to Marriott which is a 5 star hotel, we were given individual rooms, meals and spa. And the next day we were able to fly to Ankara to catch the new year . I almost became happy the flight was delayed.
Aircraft | Boeing 737 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Astana to Ankara |
Date Flown | December 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | yes |
"customer care service is terrible"
Oksana Ukrainska (Germany)
✅ Trip Verified | I had a skateboard with me in a separate bag. At check-in they inspected it, put stickers on it and told me to take it with me on board the plane. I asked if it was extra luggage for me, I was ready to pay for it. The girl at the check-in replied that no. I asked again, is it sure to take it with me on board the airplane? The check-in girl said yes. I don't fly much, especially as I thought the staff should know better, so I listened. All in all, when checking my hand luggage, the skateboard was taken away from me by the airport staff. They didn't explain anything, just said "Problem", and the most I got: they took me to the AnadoluJet window. Actually, everything could have been solved at this point. After all, the flight was 2 hours away. Check-in was still open, a representative of the company could have taken the skateboard from security and handed it over to the luggage compartment at check-in. But alas! The man from Anadolu Jet without asking took away passports and tickets from everyone who was near the window. When I tried to explain my situation, I got only a dry nod in response, nobody listened to me. Then he explained something to the passengers for a long time in Turkish. Finally he said that we had to go with a man to get our luggage and then we would have our tickets changed if we didn't make the flight. He was asked, "Will your company exchange the tickets for free?". He said: "Yes." In the baggage area, no one spoke English from the staff (in an international airport on an international flight). I waited a very long time for my luggage, they didn't bring the longboard even though they promised. I had to walk around and communicate with airport security myself to have it returned. Next is the most interesting part. I go to the AnadoluJet window and ask to exchange the ticket. I am told the cost of the ticket is 16524 lira (about 550 euros)! I tried to find out why, in the end I got the employee's answer: "You are late, it's your fault it was canceled". Such a confident answer, although she didn't even know what the reason for the cancellation was. I tried to explain that it wasn't my fault that it was canceled, that at check-in their employee told me to take my skateboard on board, even though it was not allowed. And that another employee of their company said that the ticket exchange would be free. But the customer care service didn't care about that. The customer care service is terrible! In the end I took a ticket from another company, which cost 200 euros instead of 550 and there was no problem with the skateboard at all!
Aircraft | Boeing 738 |
Type Of Traveller | Solo Leisure |
Seat Type | Economy Class |
Route | Istanbul to Cologne |
Date Flown | October 2023 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |
"chaotic and unhelpful airline"
Amelie Snyers (United Kingdom)
✅ Trip Verified | My flight from Stansted to Istanbul was delayed for no good reason and with no explanation from the crew at the airport and inside the plane. The crew inside reassured me I would not miss my connection to Tbilisi. However, we arrived about 20-30 minutes late and upon arrival, airport staff told me to go pick up my luggage (which took 1 hour to turn up) and head to Turkish Airlines' hotel desk. They put me up in a hotel and told me they'd rebooked on the same flight - 24 hours later! I arrived at my destination 24 hours late and AnadoluJet are now denying me compensation on the basis that the delay was beyond their control - they are unsurprisingly doing everything they can to avoid providing me with evidence of that. It's worth noting the exact same thing happened on my way back though that time, I ended up spending 12 hours in the airport as they did not offer me a hotel room. Once again, they denied me compensation on the basis that the delay was beyond their control and continue ignoring my requests for evidence. Their customer service team is helpless and doing everything they can to avoid providing me with the information I requested. They are the most chaotic and unhelpful airline I've ever had to deal with and I do not recommend flying with them. I went to Tbilisi to attend a conference and several people who flew with Turkish Airlines faced similar issues.
Type Of Traveller | Business |
Seat Type | Economy Class |
Route | Stansted to Tbilisi via Istanbul |
Date Flown | October 2023 |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Ground Service | 12345 |
Value For Money | 12345 |
Recommended | no |