ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 588 reviews
8/10
5 star Skytrax Rating
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10/10

ANA All Nippon Airways customer review

(Canada)

NRT-SGN. Flight departed a little late but we arrived on time in Vietnam. Flight staff were very friendly and food was excellent. The aircraft was clean and seats we comfortable. I would definitely flight ANA again.
Seat TypeBusiness Class
Value For Money 12345
yes
5/10

ANA All Nippon Airways customer review

(United States)

NRT to IAD. Excellent service great on-demand entertainment. Exceptionally small economy seats. According to Seatguru the seats are 2" thinner than most airlines and you can definitely feel it. For such long flights I suggest choosing SQ or UA instead of ANA.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

ANA All Nippon Airways customer review

(United States)

SFO-NRT-MNL in Y. Nice B773 attentive crew and service. The meals were not especially pretty to look at but were tasty and far more rewarding than their appearance. Seat comfort was ok but less so than United's Economy Plus. Overall a pleasant experience and would recommend ANA to others.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(Argentina)

LAX-HND return. Flight attendants were kind and helpful. Plane was clean and in excellent condition (777-200ER). Requested a low salt meal which was delicious including snacks. Seats in economy premium were pretty wide comfortable with the addition of noise cancelling headphone to use. Very satisfied with both flights.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(United States)

IAD-NRT-HKG. Service was impeccable. FA in charge of our section introduced herself by name prior to take-off. Also offered me sweater to wear during the flight. Love the blankets they offer. Food offerings very good especially if you are a seafood lover. The seats are not as comfortable as I remember them - not lie-flat at all and a bit bumpy / hard. Movie options also not that good.
Seat TypeBusiness Class
Value For Money 12345
yes
10/10

ANA All Nippon Airways customer review

(Japan)

HND-OKA-HND. Both flights were great spotless aircraft's clean toilets and regular drink services. The flights were full but the crew went out of there way to relocate me to a spare row for some extra comfort. I often fly ANA for business trips within Japan. I am always impressed at the high levels of service.
Seat TypeEconomy Class
Value For Money 12345
yes
10/10

ANA All Nippon Airways customer review

(Japan)

Tokyo-Honolulu Economy return with Air Japan crew. Excellent service and great experience from online booking to landing in Tokyo on the return. Excellent work and attitude by flight attendants advance notice by email about 1 hr flight delay on the return. Food was impressive for Economy Class - both in terms of menu choices and quality of preparation.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

ANA All Nippon Airways customer review

(Germany)

FRA-NRT on the new 777 Business Class. HND-LAX sitting in the former Business Class. On both routes the catering was excellent compared to other airlines flying that route. It both looked and tasted great. Crew were efficient yet not overly friendly. New Business Class is nice with a lot of personal room. The seat is a little narrow and I always touched the tray while turning around in my lie flat. 2nd leg was old style Business Class with non lie flat but comfortable enough to sleep for 7 hrs on the HND-LAX leg.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(United States)

New York-Tokyo B777. Plenty of leg room good food clean facilities courteous FA's good movies and games. I switched from JAL because of the little ANA extras like an I-pod jack at every seat (even economy). Sufficient legroom but only one flight per day.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(United States)

ORD-NRT C Class. FA's would go out of their way to cater to requests and the needs of passengers. It's not too often that you would hear a "sorry no" from them. And if the answer happened to be a "sorry but no." it would be followed by "however perhaps we can do this..." and would be followed by an alternative solution. The seat while not fully flat was comfortable enough for the Transpacific flight and decent entertainment options on the AVOD. Lavatories were frequently cleaned by the FA's and fairly decent sets of amenities were made available to C Class passengers. Second (or third) meal service anytime by request is great since you can eat at your own timing. Lobster Curry was tasty. Excellent ground staff service both at ORD and NRT.
Seat TypeBusiness Class
Value For Money 12345
yes