ANA All Nippon Airways

NRT-MNL and back. Airline interiors seats carpet blankets were clean. Seats were a bit stiff though. Toilets were well-stocked and well-maintained. Cabin crew though appeared distant were accommodating and attentive. Some announcements made in perfect Tagalog which was pleasant to hear. Airline offers the latest magazine issues of famous titles in English and Japanese. Big disappointment was the food. The presentation looked very nice with the glass plates and delectable. But the main course was too sweet and too tangy. Good thing the appetizers were better.

New Boeing 777-300ER clean with a lot of legroom (seatback doesn't move back but the seat slides forward). Attendants very polite and courteous with good English skills. Dinner a choice between a Japanese or Western meal - Japanese meal seemed small but was filling. Frequent drink runs. Big personal entertainment touch screens with an OK selection of movies but didn't watch much because I managed to sleep for a couple of hours. No choice for breakfast - a combination between Western and Japanese food again it seemed small but was filling.

Singapore - Tokyo - Shonai return flight. On the international sector friendly and attentive cabin crew services good IFE nice japanese bento (meal boxes) inspired meals served Miso Soup for breakfast and snack pack given out between meals is good. On the short domestic sector it is good too - complimentary drinks and programmes on overhead TVs. On the ground ANA staff around to ensure everything is okay.

SHA-HND-SHA. On time very nice friendly service. IFE with several films and good music selection. Full meal for this short flight and good wine.

JFK-NRT Boeing 777-300ER. I love ANA seat configuration in Economy - 3x4x2 which I think is clever accommodating a sort of lovers’ lane with 2 on the side and the others which remain standard. Seats are pretty comfy with decent legroom (34ins seat pitch) and footrests. Inflight entertainment is good with large LCD touch-panel PTV and a variety of on-demand entertainment options - though not the best I've seen - and Universal PC power port and USB connections. The food was delicious and portions satisfying. There are a couple choices - western or Japanese. One criticism there's no mid-journey snack and ANA has a for purchase menu where you can purchase light meals. I find this a tad odd for a 14hr nonstop flight. Standard pre-arrival light meal service offered.

LHR-NRT-LHR. Staff were helpful on outward journey always around to to help. At the inbound it wasn't the case. They looked tired lacking of sleep and seem to disappear for prolonged periods! Food excellent for special meal. The rest no different than other airlines and short of JAL. Online booking facility a bit outdated. Seat selection facility in flash always crashing. The worst with ANA there is no area to leave feedback online no proper call centre with extended hours. Basically if you miss 17:30 you are stuffed. I find it very absurd especially that they operate in other countries with different time zones to be able to offer 24h telephone support! If you encounter problems paying online then there is no other way to pay via phone. If you are impatient please look for other airlines.

LHR-NRT-LHR. Business class fitted with the new seating which reclines 180 degrees able to sleep comfortably without sliding down. IFE decent with a mixture of western and Japanese movies and programmes. The standard of meals including snacks and drinks was higher than some airlines although service was slower than it used to be. The downside of my outbound journey was that my luggage was stuck in LHR for 2 days and I had no access to my belongings for a few days. However I was paid £150 as a compensation which allowed me to buy a few necessities.

LAX-NRT Business. Totally disappointed. When boarding in LAX I requested a glass of water that was delivered to me 1 hour into flight. when complained was told that USA security regulations forbid serving liquids on ground. This was confirmed by the business class purser! Food very good flight attendants smiling but did not have any English skills. Ordered Champagne and white wine comes. Order white wine red comes. Seats very old and worn out and uncomfortable. When talking to the chief purser she answers "this is ANA!". No amenity kit for a 12 hour flight ! A typical lack of consistence of the star alliance!

Tokyo Haneda to Hong Kong inflight service excellent polite crew great food for economy. I fell asleep before landing crew collected my headset and retracted my footrest without waking me! There are free rental mobile phone for (pay-as-you-go) in Japan and they let me know my cell number before hand. Reason for not having perfect score was I arrived at the airport early and they refused to check-in my bags while ANA counter was open (for another flight).

SIN-NRT-LAX vv everything went well. I was personally escorted from gate to gate without having to run in Narita. The ground staff were efficient and very polite. The service onboard was excellent - meal portions huge and seat space comfortable. The Japanses Bento box meals were delicious. While their PTV was limited its better to have something to watch than nothing at all. Toilets on board were kept very clean.