ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 519 reviews
8/10
5 star Skytrax Rating
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6/10

ANA All Nippon Airways customer review

(United Kingdom)

LHR-NRT-LHR round trip in economy. Every aspect of service excellent from check-in to disembarking. The cabin crew worked hard to meet passenger wishes and gave the impression that nothing was too much trouble. But the seating is dreadful. They were the most uncomfortable seats with the smallest pitch I can remember on a long-haul flight. My knees were firmly up against the seat in front and had I not been able to move to an empty exit row seat on each flight then the flights would have been unbearable. For this reason alone I would not fly with ANA again nor recommend them to anyone over 5'6" tall.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

ANA All Nippon Airways customer review

(Hong Kong)

Hong Kong - Tokyo Haneda Economy. The service is excellent and fast. Dont expect to sleep on late flight to Haneda - lights on all trip. Good movie selection but not clear what channels are what. Seats rather thin leg room standard. Nothing to do at Haneda so dont rush there; also early arrivals to Haneda dont link with hotel bus services. Airport seemed to close as our flight left at 8pm!
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

ANA All Nippon Airways customer review

(Singapore)

Singapore-Tokyo-Sapporo return. First flown on a B767 with special livery then on an A320 and back on a B737 and B767. On the first and last flight we sat behind business class. The seating was okay inflight entertainment was good and food was delicious! The magazines are in Japanese and English.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(Japan)

Hong Kong to Tokyo Narita fairly new B777. I sat on row 23 in economy class. Row 21-23 in ANA 777 are separated from the main economy section so the cabin was quiet. Meal good above average. Wide range of movie selection. Cabin crew attentive and polite. Generally very good and comfortable flight.
Seat TypeEconomy Class
Value For Money 12345
yes
5/10

ANA All Nippon Airways customer review

(United States)

SFO-NRT B777-200 return in economy class. Perfect service excellent food. very clean. Everything was perfect except seat pitch length very uncomfortable. Best service I've ever had but worst seat comfort I've ever had in this round trip.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(Japan)

FRA-NRT. Seat next to me was empty which added to the sense of comfort. FA's smiling and attentive. Toilets kept clean throughout the flight. Fish meal was delicious the red wines (I tried both) were so-so (lacking flavour and body) and bread was below ANA's usual standards (no whole wheat etc). Strange to be served such poor bread on a flight originating from Germany. Seat was good enough but not up to the full flat seats one finds on other airlines. I understand that tall people would have trouble getting a good sleep on such a seat. Maybe ANA can improve the boarding process in FRA? (One single boarding gate).
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(Japan)

NRT-LAX-NRT in Business. Flight attendants friendly and extremely attentive seats not ideal but better than economy. Very difficult to sleep in any position except on your back (not lie flat seats). AVOD is limited. Food is always outstanding out of Narita. The menu you'll get for the Japanese meals is kaiseiki and would cost at least 6-7000 yen if eaten out on the town. However when returning to Japan from abroad the Japanese meals are less than stellar and are inadequate to the level of quality from NRT. They have been offering discounted business class fares that make this a very good value for money. Flew domestic US first class and it just cannot be compared to what you get on ANA business. The lounge in LAX is refurbished and as good as the lounge at NRT. Truly a joy to fly them. The long haul experience with them helps make the travel as painless as possible.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(United States)

IAD-NRT-HKG. FAs had smiles on their faces whatever you wanted they would get it with no attitude. Seats comfy - pillow and blanket in Biz class were very comfy. Slippers were nice too. Movie selection not that great - they need to include English subtitles in more Japanese movies / shows so more can enjoy. Food was quite good - seafood / sushi was fresh. The seats could be longer - I'm only 5'4" and my legs hung out at the bottom past the foot rest. Not sure how "average" height people or taller handle it.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(Japan)

NRT-CDG Business cabin. Up to ANA standards when it comes to FA politeness and devotion to passenger service. Plane (B747) was very clean including the toilets throughout the flight. Seat was angled-flat but adequate to sleep. Inflight entertainment (VOD) was exhaustive in its offering (even though the channel guide catalog is somewhat hard to understand). Food was nice but odd in terms of offering. Appetizer and main course were delicious even though portions were slightly small. What surprised me the most was that ANA changed its policy (I was told by a FA) and the 2nd meal normally served two hours before landing had been discontinued and replaced by the (quite basic) light meal offering offered throughout the flight (sandwich pizza etc).
Seat TypeBusiness Class
Value For Money 12345
yes