ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
8/10
5 star Skytrax Rating
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3/10

ANA All Nippon Airways customer review

(United States)

6/20/12. Check in was polite and nice. English not too bad at check-in. It was very obvious that she was not comfortable speaking in English and she "spoke" more with sign language than words. Economy line was very long and there was no one to attend to the line. Mentioned I was a Star Alliance Gold member (United 1K) and asked which lounges can I go to. Was told I was in economy and not eligible. I reminded her Star Gold members can go ahead and access lounges and found the lounge on my own where I was welcomed. Inflight service was nothing special. Rather outdated compared to other airlines flying this same route. I asked the Flight Attendant a question on the US Customs Form and she didn't understand what I was asking so she brought the Purser and was told a completely different thing. The food was sub par and cold. For the price paid I am inclined to leave the Star Alliance and travel on Japan Airlines. They have a try harder spirit recently and it feels nice to be appreciated as a frequent flyer instead of being reminded of an economy class ticket. I often fly UAL but thought I would try ANA since I would get the same mileage accrue. For the price paid it was a disaster.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

ANA All Nippon Airways customer review

(Japan)

My flight to Frankfurt and back from Haneda on the 787 was not quite a dream but it was quite nice. The service was especially good. And the washlets were a nice surprise. I doubt that US airlines will see the value in installing them. There was one problem though. I sat in the front row of the rear economy section both ways to enjoy the extra leg room However there are three toilets just in front of that section. And the doors automatically bang shut unless the user holds the door and closes it carefully. It was especially annoying during the lights dimmed sleep period.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

ANA All Nippon Airways customer review

(United States)

LAX-NRT-LAX on a newly configured 777-300ER and NRT-OKA-NRT on a domestic configured 767-300. ANA has great service and their planes always feel brand new. I was excited to experience their new fixed-back economy seats on the 773ER. Plenty of legroom in the non-reclined position and I love the fact that they configure their 777-300ERs in a 2-4-3 configuration with a double armrest between the pair of four seats. It's also nice not having the person in front of you recline BUT the seats are impossible to sleep in. I won't be flying their Y class again. They're supposed to be introducing a new Prem Econ class soon will look into that next time around. Food was good and plentiful and their flight attendants are spot on. Flights on the domestic 767s were OK enough seat pitch to make a 2 1/2 hour flight bearable. Anything over that might start to get uncomfortable. ANA the fixed-back economy seats didn't work for Cathay and they're certainly not working for you.
Seat TypeEconomy Class
Value For Money 12345
yes
1/10

ANA All Nippon Airways customer review

(United States)

My flight from LA to Manila with a stopover in Narita (Tokyo) was extremely uncomfortable in spite of the better seat pitch. The ANA gate is on the extreme edge of the LAX a 10 minute walk from Bradley terminal. Then from the gate you'll have to get a bus - another 10 minutes - to another stand-alone gate structure out in the runway area to board. The cabin was very hot and the seats have no individual air conditioning control. Throughout the 11 hrs flight the florescent light overhead was left on at all times which made it difficult to nap or sleep. The transfer in Narita was also a nightmare. There was a long line to another security check plus another 10 minutes walk and 3 floors down to board the connecting flight to Manila. I've flown several airlines to cities in US Europe and Asia and this is by far the most uncomfortable flight experience I ever had.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

ANA All Nippon Airways customer review

(United States)

NRT-SGN return. New business class pod seats in the 767 are ok but certainly not as good as a lie-flat seat (which would be too much to expect on a 6-hour flight). Boarding was orderly. Food was good (I had the Japanese selections) as was the service. Flights in both directions left and arrived on time.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

ANA All Nippon Airways customer review

(Singapore)

SIN-NRT-LAX. The seats from SIN-NRT were very small almost unbearable for a 7 hour flight. Food was quite ok but one thing to note about ANA is that their service is excellent. The flight from NRT-LAX was a lot better with a bigger aircraft and much more legroom. Their seats do not really recline but slide forward something I didn't really mind with ample leg room on my NRT-LAX flight but was a huge problem for the smaller aircraft. Overall I guess you get what you pay for and it's quite an affordable choice. I think their flights to the US (and from) are the bigger planes so try to avoid ANA if you're flying within Asia I suppose. Otherwise recommended!
Seat TypeEconomy Class
Value For Money 12345
yes
6/10

ANA All Nippon Airways customer review

(United States)

I couldn't believe how small the seats were and I'm not a big guy. The food was pretty bad as most airline food is but this was beyond that. Plane was very clean and if I didn't have an exit row seat I would have jumped out of the plane. Staff was very attentive and efficient. As soon as I was notified I had a flight on ANA I registered as a frequent flyer and this is where you can choose your seats not through United where I booked my award flight.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

ANA All Nippon Airways customer review

(United Kingdom)

LHR-NRT 777-300ER. Very smooth and enjoyable flight inflight meals delicious and presentable. Flight attendants extremely pleasant and courteous throughout the 11 hour flight every request made was dealt with in a professional and courteous manner. Will definitely travel ANA again in September from LHR.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

ANA All Nippon Airways customer review

(Chile)

HKG-NRT return. If you are tall Y class is very small the seat does not recline it slides so you end up with your knees in the seat in front. Still very bearable for a 4 hour flight. The food is good and varied as an economy product. It beats business class fare of many western airlines! I have a gluten free meal which was very nice. The crew make you feel welcome. A little less public announcements which are inaudible anyway would be welcome indeed.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

ANA All Nippon Airways customer review

(United States)

Flew on the newly refurbished 777-300 from Los Angeles to Tokyo-Narita. Check-in was slow. Flight attendants were extremely helpful with my requests and remained consistent in their service. Two meals served and they were both good. The same cannot be said of the seats though as it was not possible to recline them but only have them slide forward which made sleeping impossible. I agree with other reviews with regards to inflight entertainment as it can feel redundant after a couple of hours. Great service and a good enough inflight product.
Seat TypeEconomy Class
Value For Money 12345
yes