ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 503 reviews
8/10
5 star Skytrax Rating
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3/10

ANA All Nippon Airways customer review

(United States)

LAX-NRT Business. Totally disappointed. When boarding in LAX I requested a glass of water that was delivered to me 1 hour into flight. when complained was told that USA security regulations forbid serving liquids on ground. This was confirmed by the business class purser! Food very good flight attendants smiling but did not have any English skills. Ordered Champagne and white wine comes. Order white wine red comes. Seats very old and worn out and uncomfortable. When talking to the chief purser she answers "this is ANA!". No amenity kit for a 12 hour flight ! A typical lack of consistence of the star alliance!
Seat TypeBusiness Class
Value For Money 12345
no
9/10

ANA All Nippon Airways customer review

(Hong Kong)

Tokyo Haneda to Hong Kong inflight service excellent polite crew great food for economy. I fell asleep before landing crew collected my headset and retracted my footrest without waking me! There are free rental mobile phone for (pay-as-you-go) in Japan and they let me know my cell number before hand. Reason for not having perfect score was I arrived at the airport early and they refused to check-in my bags while ANA counter was open (for another flight).
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

ANA All Nippon Airways customer review

(Singapore)

SIN-NRT-LAX vv everything went well. I was personally escorted from gate to gate without having to run in Narita. The ground staff were efficient and very polite. The service onboard was excellent - meal portions huge and seat space comfortable. The Japanses Bento box meals were delicious. While their PTV was limited its better to have something to watch than nothing at all. Toilets on board were kept very clean.
Seat TypeEconomy Class
Value For Money 12345
yes
4/10

ANA All Nippon Airways customer review

(Japan)

Return trip from Tokyo to London and first experience of ANA's new in-flight service offering. In-flight service was extremely poor with unappetizing food and audio-video entertainment selection very limited when compared to that of competing carriers. In flight cuisine was limited with offerings such as hot-dogs and plates of ham. Despite the poor service and product now offered ANA charge an unjustified premium over other airlines. In future I will certainly be looking at other carriers.
Seat TypeEconomy Class
Value For Money 12345
no
8/10

ANA All Nippon Airways customer review

(United Kingdom)

LHR-NRT-LHR. We were travelling with a baby and ground and cabin staff were accomodating and caring. Great thing about ANA is that your buggy is put in a large plastic bag and taken to the hold at the door. It is brought up at the door at the other end so no lugging a heavy baby plus handluggage through the airport. Sitting at bulkhead with bassinet plenty of leg room. Entertainment on demand and a wide selection of international movies. Cabin crew warm and friendly. Baby meal and child's meal served first. Child's meal nutritous and excellent. Our food was delicious from NRT okay from LHR but odd breakfast of piece of ham and cheese (I pinched some of my daughter's more substantial child's meal). Service method is strange to say the least and rather slow - 3 hours to complete and no one wants to sit with a dirty tray in front of them for an hour waiting for tea. Also switch lights on about 4 hours before landing which is excessive for those that want to rest more. Eyemasks and earplugs are provided on demand as are toothbrushes and paste but this is not really advertised. Interior of the aircraft spotless and toilets remained so throughout entire flight.
Seat TypeEconomy Class
Value For Money 12345
yes
8/10

ANA All Nippon Airways customer review

(Switzerland)

Honolulu - Tokyo - Singapore: On the first leg to Tokyo the service food inflight entertainment etc was excellent - a little less impressive on the way to Singapore. The legroom is sufficient only for average sized Japanese; head rests are way too low for tall people remain partly behind the back and make things rather uncomfortable. Average sized Westerners should not use Economy class on ANA.
Seat TypeEconomy Class
Value For Money 12345
yes
7/10

ANA All Nippon Airways customer review

(United States)

SFO-NRT-SFO heard good reviews of ANA but was disappointed. The first meal (lunch) we got from SFO to NRT was typical Japanese meal which was good. They did not offer any snacks in between meals. Just water and tea. Second meal was chimichangas (the kind you get from Costco). I could not believe they would serve Mexican fast food in a Japanese airline! On the trip back NRT to SFO the first meal was good typical Japanese meal. The second meal (breakfast) was a hamburger which was awful. Again no snacks offered in between meals just tea and water. Service good and staff were friendly enough. I would not use this airline again.
Seat TypeEconomy Class
Value For Money 12345
no
9/10

ANA All Nippon Airways customer review

(Japan)

NRT-HKG-NRT in economy. Check-in efficient on both ends service onboard faultless food not bad and seat pitch decent especially on the 767 on return from HKG. I had vegetarian meals both ways and from Tokyo was rather gourmet and interesting but the one catered by Cathay was uninspired. The only bad point of the ANA flights is the entertainment system. The movies are few and old and I was glad I wasn't on a long-haul. Tried booking Delta on this same routing and days and was quoted double the price of what I paid on ANA. ANA website was easy to use.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(Malaysia)

SFO-NRT B777-300ER flight from SFO was on-time and was upgraded to Business Class due to overbooking in the economy cabin. A good airline with clean cabins and pleasant FAs food was as good as a typical Japanese restaurant. Able to sleep due to the inclined flat-bed.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(United States)

HNL-NRT round trip economy. Outbound flight to NRT was delayed due to mechanical problems. My travel plans were flexible and I didn't want to wait at the HNL airport for the problem to be fixed and received excellent service from ANA ground staff who assisted me with getting on the next day's flight to NRT. The inflight service from the FAs was great on both the outbound and return. Very good quality meals and plenty of drinks served with FAs coming by with drinks throughout the flight.
Seat TypeEconomy Class
Value For Money 12345
yes