ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 586 reviews
8/10
5 star Skytrax Rating
Filter Reviews by :
Show
3/10

ANA All Nippon Airways customer review

(Thailand)

Narita to Los Angeles. This Flight was booked on Orbitz with United but codeshared with ANA from Tokyo to LA. Ended up with bad seats as our confirmed seat were not honored by ANA. B777-300s shell seats in the economy section the worst I have experienced. The food served on the flight was excellent and the staff very helpful and friendly.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
6/10

ANA All Nippon Airways customer review

(United States)

JFK-Tokyo staggered seating - excellent. Staff friendly but did not make any extra effort. I went to galley 3 times for a wine fill-up during dinner because of non existent service. Spoke with purser about this after meal and for rest of flight had an FA on me every minute which was also quite awkward. They really had no idea of proper service. Tokyo-Manila - ridiculous old plane inedible food but lovely if not apologetic service. Very disappointed.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

ANA All Nippon Airways customer review

(United States)

LAX-NRT-MNL flights enjoyable. The food and services were good and cabins and toilets were clean. The scheduled departure and arrival were consistent. Stopover in Narita was also consistent with the time frame.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

ANA All Nippon Airways customer review

(China)

Beijing Capital-Tokyo Narita NH 956 Boeing 767-300. The check-in procedure was friendly my baggage was directly checked to Seattle where my final destination is. I was taking ANA flight from Tokyo to Seattle but the flight was cancelled due to the suspension of 787 so they signed me to another United flight. Their apology was really sincere. On this flight the seat was comfortable with a fair pitch and recline the IFE was friendly with mostly Japanese movies and some Hollywood movies. Games and TV programmes were good. The cabin crews are very friendly with very good attitude and enthusiasm to serve you. The meal was the part that satisfies me the most. It's one of the most delicious in-flight food I've eaten. Very nice and enjoyable flight!
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
2/10

ANA All Nippon Airways customer review

(United States)

Took NH 1063 from HND to HNL earlier this month. The check in process was horrible. The Agent failed to let me know where the lounge was and didn't let me know that I was able to access the lounge since I was on an international business class ticket. I found the lounge and nothing fancy. Children were running around the food and drink selection was ok. Flight was uneventful. Seats on 767 product are clearly old. The comparable product on both JAL and UAL are much better at a better price. The food was horrible the entertainment system was old and the inflight service didn't tell me about snacks that I could have ordered at anytime. Would I fly them again? Probably not. They have good staff they just need to know how to respect the customers and staff.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

ANA All Nippon Airways customer review

(United States)

Took ANA from SEA-NRT-MNL and back. Flight from SEA to NRT and NRT to SEA were both 3 hours delayed. B787 was very nice comfy and lots of leg room. Cabin lights switched automatically and helped in resting. B777 interior is not good. Seats are too tight and not enough leg room. Food and drinks are the best though. B767 is much better than their B777. Poor inflight entertainment very few selections. Will I fly with ANA again? No not until they get better with their schedules and fix their B777 interiors. If they will use their 787s completely I might consider flying with them again. ANA's best asset - their flight crew very hardworking and the best customer service I've had in a flight.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

ANA All Nippon Airways customer review

(United States)

Flew NH001 from IAD to NRT. Seat 2A. The existing 1st seat is more than satisfactory though its controls are worn and dated. As always NH service was excellent from the pyjamas 10-course Japanese and/or Western meals to the excellent alcohol selections. FAs always seemed to keep an eye out for passengers needing anything. Their attention to every detail was impressive. The IFE needed some updating. I strongly recommend ANA.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

ANA All Nippon Airways customer review

(Switzerland)

I had the opportunity to fly on the Dreamliner from Frankfurt to Tokyo-Haneda on November 16 2012. The first impression of the cabin was wonderful and spacious. Not to mention huge windows. ANA has installed seats which don't recline so do not to bother the passenger behind. The seat cushions aren't that smooth but acceptable for long-haul flights. The food was excellent with typically Japanese flavours.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
6/10

ANA All Nippon Airways customer review

(United Kingdom)

Flight between LHR and NRT (B777-300ER). First time to experience the fixed back seat. The seat itself was too hard not comfortable enough for a 12 hour flight. Also when you are in the position to sleep by sliding your seat you will have no space for your knees. The meals were just OK but entertainment was excellent. Each seat in Economy has got a power socket so you do not need to worry about battery on your mobile/laptop.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(United States)

4 segments starting at Washington Dulles to Tokyo Narita to Bangkok and return to Washington. In sum - an elegant business class. Food was delicious inflight service with a smile. Lavatories on aircraft kept spotlessly clean and transit lounge facility in Tokyo Narita superb.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes