ANA All Nippon Airways

SIN-Haneda-Chitose then Hakodate-Haneda-SIN. The service was excellent. They did their best to re-arrange the seating so one of us could be with the elderly passengers in our Group. In Hakodate airport we did not ask for priority boarding but staff at the gate noticed and invited us for priority boarding even though we are not seated near the gate. The food is so so but we were on red-eye so it could just be that the breakfast selection is limited. For the inflight entertainment the screen is a bit too bright for red-eye flight even at the lowest brightness settings. The seat is the worst. We have no problem with the short domestic flights but it is just too uncomfortable for international flight over 6 hours. The thin pillow provided does not help to cushion the hardness and it is also not sufficient to fill up the gap in your lower back when you slide the seat forward. The head rest can be adjusted but it is still a bit high for me even at the lowest setting.

Flight from Narita to JFK June 14 2013. Flight attendants were inattentive (and this was business class) spoke little English. The food arrived cold and without apology. In-flight entertainment lacking in variety and limited in choices. All in all an unpleasant experience.

NRT to LAX. I was supposed to be on United. Staff at the counter were extremely nice and helped me pick a seat and check in. Boarding was pretty organized. Even though I had a middle seat I was comfortable for the whole flight. Movies games and music made it more comfortable for me. Food was pretty good also compared to others and the staff aboard the plane were extremely friendly.

SIN-NRT-SFO and LAX-NRT-SIN. 767 Cradle Chair on the SIN-NRT-SIN legs in a 2x1x2 layout. Flight attendants were great and the chair comfortable for a day light flight. NRT-SFO and LAX-NRT was in the new 777 with staggered lay flat seats. Flight attendants on these legs didn't seem as engaging or interested as the flights from Singapore. Also pyjamas are available on these long haul flights but are not offered you have to ask for them. Also no amenity kit is offered. Food on board is fine as long as you love fish otherwise you will go hungry. There was one Non-Fish main meal available on each flight so really no choice at all. I would expect more from a business class meal service.

Singapore - Narita - Los Angeles and San Francisco - Narita - Singapore. Smooth friendly check-in for all flights all on time. All legs with pretty new aircraft 767-300 within Asia and 777-300ER transpacific. Both aircraft had the new Economy interior with fixed-back seats which are roomy and great for everything except sleeping. Like many other comments have noted the cushioning is inadequate and the recline too awkward for proper sleep. Seat pitch is slightly more generous on the 777 than the 767. Otherwise fantastic service as usual from ANA cabin crew all smiles throughout the flight helpful and responsive to requests however if I had to nitpick I'd say the standard of English is below other non-native-speaking Asian cabin crew like Cathay and Thai. Food was good especially on the transpacific legs (I picked the Japanese option throughout). You get one meal SIN-NRT and two meals NRT-LAX-SFO with frequent beverage rounds. IFE was so-so; the new displays are large but I found the AVOD selection rather lacking compared to other major airlines.

SFO to NRT on March 20. Check in staff at SFO very friendly and smiling. Boarding process is very organized. Y class seat is little too hard with a little bit narrow seat pitch. Two meals were served during the flight both very tasty and good-looking. Staff smiled all the way served drinks almost every 30 minutes and responded to requests from passengers very attentively. IFE was very good on their new cabin product of B777-300ER containing various choice of Western and Oriental movies with subtitle in different languages.

San Francisco to Japan to Philippines. Service was excellent. Great crew. Great attention. I requested a seat change a while ago and when we got off the flight in Japan a service member was holding a sign with our name and walked us to change seats. We were impressed. This was our first time using ANA and for the price and service they've exceeded our expectations.

NRT to FRA in economy. Took off on time. The seat is very new and comfortable with very large legroom. Cabins are new too (777-300ER). Meal service is very good they serve appetizers before the hot meal hot meals very good (it's same for breakfast). Cabin attendants are very polite but it's shame they don't speak very good English.

NRT to BKK. 05/20. Flight was really old the screen was not clean and seat too small. Food was ok but not many movies to choose from compared to other airlines. Ticket price much more expensive than other airlines but not at the same quality level.

NH201 NRT-LHR March Boeing 777-300. Personalised check-in through separate lounge area at Narita and use of ANA's stylish Suite lounge go a long way in helping to relieve any pre-flight stress. Once you are onboard and seated in your semi-private "booth" you are rewarded with an extremely comfortable fully reclining seat/bed and there is a very good entertainment system. Where the service excels though is with the flight crew and the dining experience. Having lived a long time in Japan I thought I had already experienced "first class" service and hospitality many times but that provided on my flight was the best I have ever experienced. And the food well all I can say is please try some Japanese options and don't forget dessert and the wine list. Simply fantastic!