ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 519 reviews
8/10
5 star Skytrax Rating
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ANA All Nippon Airways customer review

(Thailand)

Bangkok to Tokyo (Narita) on a flight that departed just before midnight stunned to find that none of the seats in Economy reclined! This was a 767-300 aircraft. Fight attendants seemed apologetic. No matter how affordable these seats are I do not recommend anyone take this flight unless he/she intends to stay awake and work all night sleeping the next day (without a connecting flight)!
Seat TypeEconomy Class
Value For Money 12345
no
10/10

ANA All Nippon Airways customer review

(Canada)

NRT-ORD F Class. Fantastic flight FA's very professional. Food drink and quality of seat all as they should be.
Seat TypeFirst Class
Value For Money 12345
yes
5/10

ANA All Nippon Airways customer review

(United States)

SFO-NRT on B777-300. Upon boarding the cabin looked new and clean but the niceness ended there. ANA's new fixed-back economy seat was the most uncomfortable seat I have had the misfortune to sit in. The legroom was not great but once the seat slouched forward the legroom became non-existent. FAs were polite and had a permanent rather fake-looking smile plastered their faces the entire flight. The first meal service was tasty and filling. The second meal was Western and not very good. The seat-back PTVs were good-sized however the selection of entertainment mostly Japanese/East Asian.
Seat TypeEconomy Class
Value For Money 12345
no
4/10

ANA All Nippon Airways customer review

(United States)

Nice service attitude affordable clean bathrooms and sometimes decent food. However the flight attendants have poor English language skills. I had to translate what they said to many other Americans during the flight. On another flight (Japan to Taiwan) flight attendants don't even speak Mandarin/Chinese which makes me wonder why because many Chinese people travel that flight route. The food varies each time. I had great in flight meals in early 2011 (April-June) but towards the end of 2011 the food got worse in quality. Hope they can improve in 2012. Their economy seats are uncomfortable. The seats do not recline at all do not recommend for long flights.
Seat TypeEconomy Class
Value For Money 12345
no
10/10

ANA All Nippon Airways customer review

(Canada)

MNL-NRT-SFO in Business Class. Both flight segments were perfect. Service was second to none. Flight attendants were friendly and helpful. Food offering in the lounge and onboard were amazing. Planes were clean. Love the new staggered configuration on the NRT-SFO segment especially the small cabin between the first class and the main business class cabin. The sleepwear provided made for a comfortable sleep.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(United States)

Washington DC-Tokyo frequent flyer. I usually fly business class but I booked Premium Economy. Service and meals are always excellent (meals not so good in economy class). I wish Washington DC got the same equipment as New York. The new business class staggered looks so much better.
Seat TypeBusiness Class
Value For Money 12345
yes
8/10

ANA All Nippon Airways customer review

(New Zealand)

MUC-NRT in Economy as part of a Star Alliance RTW. Managed to get an exit row window plenty of legroom and able to get a decent night's sleep. Good selection of English and Japanese programmes on IFE. Food unimpressive but edible and selection of drinks was more than adequate. Service impeccable - FAs were lovely helpful and quick to respond to requests. Nearly an hour late leaving MUC due to traffic and de-icing but we were kept well-informed and still landed at NRT on time. Will use ANA again.
Seat TypeEconomy Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(Malta)

SFO to Narita onward to Manila in the new business class cabin. I was impressed at the high levels of service. The food was good and plentiful. Entertainment options on AVOD could be better though I did find things to watch. Amenities were made available in the bathrooms no individual amenity kit given out in business but you get a pair of slippers. It was the first time with ANA and will not be the last they have an excellent product fine service and efficient.
Seat TypeBusiness Class
Value For Money 12345
yes
9/10

ANA All Nippon Airways customer review

(United States)

Wonderful customer service flying from Washington Dulles to Narita yesterday. I arrived late to Dulles airport - about 35 or 40 minutes prior to the scheduled departure and after the computer closed the flight. One of the ground crew called to the gate - had the flight reopened checked me in and escorted me through security to the gate and right to my seat! Every few minutes he alerted the gate crew of our progress and exact location by walkie talkie.
Seat TypeBusiness Class
Value For Money 12345
yes
7/10

ANA All Nippon Airways customer review

(United States)

Bangkok-Narita-San Francisco. Inflight service excellent on both sectors with a good selection of food. Narita- San Francisco had the new staggered layout which is very comfortable. However the transfer at Narita was terrible. Only two out of the three security stations were staffed. Stood in line waiting to go through the transfer security check for over 45 minutes. By the time I was through security the San Francisco flight was already boarding and I was unable to use the lounge. With ANA adding more international flights out of Narita I can imagine that this is only going to get worse.
Seat TypeBusiness Class
Value For Money 12345
yes