ANA All Nippon Airways

✅ Trip Verified | ANA boards in groups and aisle seat passengers board last, ie group 5. FAs were fantastic, attentive, polite, treated everyone well. The Premium economy cabin is laid out in a 2x4x2 seating and I was on the aisle, 26D. Be aware that C, D and H seats on the 777 have an entertainment box limiting your leg space but in because the width of the seat is wider, so it wasn't too bad but just annoying. The flight was punctual and everything ran smoothly. IFE was available and featured movies in English but had an extensive Japanese menu. There were no English TV shows, only Japanese TV serials. My food was awful. The main course was very small and very salty and not well presented.It was an odd mix of cold soba noodles, a sushi roll with edamame, a bun with butter and a salad, usually Japanese style potato salad with mayonnaise. They handed out a half sandwich halfway through the flight (egg salad) and drinks were offered regularly. The wine selection was dreadful and my sparkling wine undrinkable. We were offered eye masks, toothbrushes and earplugs. Everyone had a pair of slippers and earphones in their seat. There was a blanket and pillow but the plane was too hot for use of the blanket. The staff responded promptly to calls and all requests and I was impressed with them. They are way better than SQ and gives SQ a run for its money. After a 2 hour wait in Narita, boarded the 787 for KUL. Again, a smooth journey, food offerings again small, salty and a confusing mix of Japanese and Western on a tray. Note that food offerings in PE is same as economy and their website says they provide PE passengers with a business class dessert but that never appeared. However, we were served Hagen Das ice cream which was welcome. I would highly recommend this airline for punctuality and attentive staff but bring some snacks and avoid their wines.

✅ Trip Verified | I was looking forward to this flight as it would be my first time flying with ANA and heard great things about the airline. I chose and paid a little extra for Seat 30A, which turned out to be a mistake. The seat does not recline, and is up against the bulkhead. The seat is also more narrow due to the built-in tray. Most uncomfortable seat for a long flight. Disappointed that I could not upgrade my seat from Economy to Premium Economy. Crew was attentive and courteous. There were two meals served on this flight, which were average at best.

✅ Trip Verified | KUL-NRT-IAD, Premium Economy service. There were multiple emails from ANA prior to travelling leaving instructions on what to do during travel in the Covid era. Some of these instructions are hard to follow and complicating. At KLIA, no dedicated check-in counter but joint check-in with Economy. Check-in staff were good, efficient and handled things without too many issues, lounge access at MH golden lounge which was fine. The ANA lounge at Narita was very busy and had inadequate toilets and seating areas. On boarding, no preferential boarding with PE unlike when I travelled with them 3 years ago. ANA board in groups and the boarding process in KLIA is poor with instructions from the gate staff which cannot be understood. On board, FA's were fantastic, they were attentive and proactive. No noise cancelling headphones on KL-NRT sector but they were offered on NRT-IAD flight. Where ANA falls short is in the meal service. Their meals are small in size and for a 12 hour flight between NRT-IAD, the quantity of food served is inadequate. The food is reasonable tasty but generally noting to shout home about. The cabin was kept clean throughout and toilets were immaculate. The IFA was mediocre. No TV shows, just movies. The seats are starting to show their age but they were comfortable. The leg rest was useless as it didn't offer much support and the buttons used to operate the recline and leg rest were stiff and hard to press. Overall, the flight is good value for money but catering needs to be improved.

✅ Trip Verified | ANA continues to deliver outstanding service both on the ground and in the air. The flight attendants take care of one's every need. Very obliging and incredibly polite. My business class seat was very comfortable and allowed me to sleep for some time on this evening flight into Bangkok which takes some 7 hours. And the food is some of the best available. Unless you don't enjoy Japanese food, always select the Japanese over the Western meal. The dinner they served was one of the best I have ever had on an aircraft.

✅ Trip Verified | Before the pandemic, I flew a lot, though this was my first trip with ANA. The staff were very warm and friendly, as well as professional and courteous. I dread flying, it's something I usually like to be over with as soon as possible. However, my flight was most enjoyable and the time went by rather quickly! Though I flew in coach, I was very comfortable. Even the food, something not usually celebrated out of business class, was quite enjoyable. Your staff on this flight should be commended for their professionalism, attentiveness, and, immense friendliness. I will make ANA my go-to airline.

✅ Trip Verified | I flew with ANA from Jakarta to Washington DC with a transit in Narita on Nov 2021. Boarding and disembarking went quite orderly, everybody waited until it's their turn, so there's no jostling at all. The flight was pleasant and the aircraft was clean and spacious enough. Cabin crew are kind and helpful. Even though the second flight was delayed due to technical problems, it was a pleasant experience. The return date on my ticket is 30 March. But I decided to return this month, in february. I called ANA customer service this morning and got Ms Hisae on the line. She was very courteous and patient with me while trying to reschedule my booking, she waited on the phone all the time when I was trying to punch in my credit card numbers to pay for the difference in taxes, which is a minimal amount. It took quite a long time for the process of rescheduling and submitting the credit card number and Ms Hisae guided me patiently through the whole process which took about an hour to complete, and she chose aisle seats for me too. Thank you so much for your kind services Ms Hisae, I really appreciate it very much. I look forward to fly ANA again on my return home this month. I'm certain the services will be as good as my outbound flight in Nov. I strongly recommend ANA for travelers to Japan or the USA.

✅ Trip Verified | We flew ANA flight NH 12 from Tokyo Narita (NRT) to Chicago O'Hare (ORD) on January 13th 2021 as part of trip home to Houston after a SE Asia Family trip. We connected to NH 12 from another ANA flight so after passing security we go directly to our boarding gate. ANA requires all passengers to keep their mask on all the time while in the airplane and while transiting except when eating or drinking. Several ANA gate attendant were making rounds checking people's documents to ensure everybody can legally enter the US. This is better than the UA process of lining everybody up in just one line and clueless on what is the requirement for entry for different countries like we experienced in SFO on our outbound trip. Boarding was announced a few minutes early. Boarding was done in groups; Business Class passengers going first then they start loading Economy from back to the front. They called by rows so there is minimum line formed at the gate, and people can social distancing while lining up. The aircraft was a 14 years old B777-300ER (JA875A) but still in good condition. The flight was quite full but boarding was done quickly. Even with the announcements on cleanings already done on the aircraft cabin, we used Clorox wipes to clean tray tables, seatbelts, armrest and screen when we got to our seat. The seat has fixed back and pivots on the upper section and slides the seat cushion forward for reclining, so there is no risk of person in front of you reclining and intruding into your space. There is footrest under the seat in front of you. Entertainment was OK but for an 11 hour trip like this more choice of movies and TV programs will be appreciated. We used our 3.5" jack wireless transmitter and bluetooth earphones to avoid cable tangles from the provided earphones. The FAs on this flight were relatively younger than the other ANA flights we flew last few times. They are very courteous, polite and helpful, and they are cheerful when they were doing their job and their positive attitude helps passengers to relax. Rice crackers and wet towelettes were handed out with the first drink service. Afterwards we were served dinner along with another drink cart service. Dinner was either beef sukiyaki or braised seafood. I opted for sukiyaki and it was really good. Later breakfast was served and the choices are salmon flake omelette or pancakes. I chose pancakes and the pancake was good, infused with lots of syrup along with a chicken sausage. Before we land we got a tomato cheese bread snack. we were properly fed during the trip compared to American airliners. In between meals the FAs going around offering water bottles or snacks every couple hours or so. They also set up a snack and drink basket that we can help ourselves at the back galley. There were two teams of FAs and I can see them all working hard and all were very cheerful and helpful to the passengers. They were all so good that I decided to give them a box of chocolate I got from Narita during our transit. They initially refused saying this is too much for them but I told them they deserve it for their good service and to share with the other Team, and they finally obliged. We had to wait for late transferring passengers so we were around 15 minutes behind schedule, but we caught up along the way and arrived at 1.13 pm, 37 minutes early to Chicago O'Hare's Terminal 5. Deplaning was done very orderly, they called by the rows to deplane so there is no line waiting to get off the plane.

✅ Trip Verified | Jakarta to Tokyo Narita on 13th January 2021 on the way home to Houston after a SE Asia trip. Checked in online and was able to secure bulkhead seats. Bag drop counter person worked very quick and professional, and put a priority tag on our luggage. Boarding was done in an orderly fashion, Business Class first, then Economy by row from back to front. The aircraft was a 5 year old B789 (JA875A). The seats were spacious, with footrest and leg rest, and a small tray for holding drink in between the seats, and an individual reading light. Aside from us, there is only one other person in the whole Premium Economy section. The aircraft is clean, but we still use the Clorox wipes to clean the tray table, seatbelts, armrest and the screen when we got to our seat. The tray table and screen in the bulkhead seat is folded into the seat and the touch screen is quite responsive. There is enough movies and TV series to occupy us for this 6.5 hours flight. We left 22 minutes late because we have to wait for some late passengers. But we arrived at 3:13 PM local time, a good 27 minutes ahead of schedule. FAs for this trip were very polite and courteous, and quite helpful and cheerful, a better crew set than the previous ANA flight from Tokyo 2 weeks before. We were given rice crackers, drinks and wet wipes after takeoff, then the breakfast cart start making their rounds. Choices are pancakes and white fish, and I chose the pancake. The pancake was fluffy and infused with syrup, and the accompanying chicken sausage and veggies are quite decent. The drink cart making its round again with the lunch/heavy snack before we arrived in Tokyo. Altogether this is a nice flight with ANA, and everything was going very smoothly during the trip.

✅ Trip Verified | Flew ANA Tokyo Narita - Jakarta on 31st December 2020 as part of a SE Asia Trip with family. We arrived from SFO on UA and ANA checked all transit passenger documents at their transfer counter before we are given a clearance to proceed to our respective gates. We had time to spare so we stayed at ANA Lounge prior to our departure. Boarding was very orderly and they called passengers by row starting from the back. Most of us have been seated 30 minutes before departure time but had to wait for transfer or late passengers so we were leaving around 15 minutes behind schedule. The plane was an 8 year old 788 (JA805A) but still very clean and in good condition. The seats cushion is fine and here is this net type footrest under the seat in front of you. The load is quite full (perhaps 70-80%) but the flight attendants were able to give out good service. Rice crackers snack, drinks and hand wipes were given after takeoff, and there were two other drink runs afterwards, one with supper and another one with the snack. In between the FAs went around every couple hours to offer bottled water. We got a very good supper (White fish or seafood in red sauce - I chose the seafood and it was good!) and after that a cheese tomato roll snack an hour or so before we arrived. A FA remembers when I asked for sake for dinner but she didn't have it in her cart, and she promptly return with the sake afterwards. However the crew doesn't seem to be the cheerful type. They are courteous and helpful but they are not as friendly as most ANA FAs I met in the past. As usual in a long flight I took a walk to the back of the plane and stretch in front of the restroom near the back galley, and afterwards returning to my seat through the other aisle. When I was passing the galley a FA was asking if I need anything and that I shouldn't be in the back galley area. Well I told her I was on my way back to my seat but since I'm here I'll take a cup of sake and some crackers if she don't mind. It surprises me since in most other long haul flights they always set up a snack basket and beverages in the galleys for people to take themselves and we can always cross the galley when we're walking around. This doesn't seem to be the case - or is it because of this particular route or crew, I don't know. Entertainment works well, and we used our 3.5" jack wireless transmitter and bluetooth headphones to avoid the cable tangle. Movie selection is not too extensive but enough for this 7+ hours flight. We land in CGK at 11.26 pm or 29 minutes ahead of schedule, and deplaning was done quick and orderly. This is a good flight with ANA but I believe we may have a crew set who were not as enthusiastic or cheerful in providing service, or perhaps due to this flight being a night flight but not a redeye because they all looks kind of tired and reserved.

✅ Trip Verified | This is the 1st time I was travelling with ANA, and you could understand why customers or aviation fans highly praise Japanese airlines. Although the seat in this flight was not that comfortable (the model is 767); the food & beverages could help you forgotten the uncomfortable feeling of the seats. The food is really amazing; hot enough, taste delicious, and the most important thing Is that after you have your dining finished; the flight attendants will serve you drink Every 15 mins with a different beverages each time; which I have never experienced on other airlines. The attitude of the flight attendants are perfect; with smile on their face, try to help everything that they can, being professional all the time (Including the ground service as well). I strongly recommend ANA for other visitors to Japan.