ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 578 reviews
8/10
5 star Skytrax Rating
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10/10

"Pretty faultless"

(Japan)

Trip Verified | Pretty faultless. Another smooth domestic flight with ANA. Bag drop after arriving on an international flight from Singapore at Haneda was smooth and convenient. Got one of their flash sale discount fares, so was reasonable. Free Wi-Fi works well on board if you have the ANA app, but it could probably be easier to connect initially.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOkayama to Tokyo Haneda
Date FlownMay 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
5/10

"business class product is superior"

(Thailand)

Trip Verified | The ANA business class product is superior, and in particular the room. The food served in business class is top-notch, and the service is impeccable. I have absolutely no problem with the in-flight experience with ANA. However, their customer service is a joke. You cannot get a human being on the phone without an amount of delay. Every time I call the customer service number, of which there is only one, I am told the waiting time will exceed 60 minutes and to try again later. Today I made four calls to ANA, each time waiting between 45 minutes and one hour before either getting cut off, or getting impatient and concluding the call attempt.
AircraftBoeing 777
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteBangkok to San Francisco via Tokyo
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"remains a 5 star Airline"

(Canada)

Trip Verified | Enjoyed my recent flight with ANA from YVR to HND. Flight left and arrived on time. The flight attendants were very helpful, even preparing my bed when it was time to sleep. The seats are comfortable in business class and convert to a lie-flat bed. The seats on the sides are off-set with one directly at the window and the next somewhat closer in and away from the window. Seating is 1-2-1. A common complaint with the 787 is that the windows do not go completely dark as there are no shades but simply window tinting. The food and beverage service was excellent. I always select that Japanese meals with this airline and am never disappointed. The entertainment system offers a good selection of movies and of course headphones are provided. It is no surprise why ANA is and remains a 5 star Airline.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteVancouver to Tokyo Haneda
Date FlownApril 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
7/10

"staff are polite and attentive"

(Japan)

Trip Verified | Staff service remains one of the top notch across the airline industry. ANA staff are polite and attentive. Despite I'm sitting on the economy class, the crews still try their best to make sure we are comfortable from the beginning to the end of the trip. Thanks to the 2x3x2 configuration, seats are generally comfortable.
AircraftBoeing 767-300
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteHong Kong to Tokyo
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"have never been disappointed"

(United States)

Trip Verified | Had read, and seen rumors about ANA's HND Lounges closing early due to manpower, or too many passengers in the Lounge. However was warmly greeted, and entered. Had never used the HND Lounge. Lounge was nice, and exceptional. I liked the massive glazing, so see the magnificent sunset over Japan. Announcements were made about our aircraft, not being ready on time. We boarded late. Boarding was quick. I was second to last to board. We headed out, and were served a A la Carte Sandwich. Only one round of drinks. I slept well and woke up to a second meal, with multiple drink rounds. Landed at SFO late, and proceeded through Immigration, and the Luggage Pickup. ANA staff were present there. Have been flying with ANA since 2007, have never been disappointed. Looking toward the next ANA adventure.
AircraftBoeing 787-10
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteTokyo Haneda to San Francisco
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"I will continue to use them"

(United States)

Trip Verified | Arrived BKK at 0615. ANA was only checking in the BKK-NRT flight. So we had to wait. Check in was fast, and efficient. I used the Miracle Lounge. Was kind of hard to find, and had to be directed by the Kris Lounge Staff to find it. Lounge was quiet, with lots of seating. Boarding commenced, and was welcomed aboard. We took off on time. Meal was served, with multiple drinks rounds. Flight had a Medical Emergency, and a announcement was made for Medical Staff to assist. Cabin Attendants came around with a drink Menu, including Champagne, Sake, and other selections. I had the Champagne. As we approached HND, I was able to see Fuji San. Landed at HND, Captain and Crew made announcements for us to please remain seated, while Emergency Personnel removed the Sick Passenger. Flying ANA on regional flights is fun, and I will continue to use them as I can.
AircraftBoeing 787-8
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteBangkok to Tokyo Haneda
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"IFE was good"

(Greece)

Trip Verified |  Boarding was on time but with buses, welcome was friendly and tentative. We departed on time. I had preorder Western option from menu. Appetizer and desert was Japanese style, main course was Western style. Breakfast was Japanese style, not my taste. I can understand to want to saw their travelers the Japanese style but when they order Western option, they should respect their choices. There was WiFi available on the flight and is free on Business Class. IFE was good with a good selection of movies. They offered pajamas and collected our coats.
AircraftBoeing 787
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteHaneda to Frankfurt
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"It's always a pleasure on ANA"

(United States)

Trip Verified | Tokyo Narita to Bangkok in Premium Economy. ANA Lounge at NRT packed, until just before 5PM. Boarded on time. Seat was extremely comfortable, and I was able to stretch out. While still parked, Cabin attendant approached me, and explained documents for entry to Thailand not required. We took off on time. Quickly I fell asleep. I woke up on descent to BKK. We landed but had to wait over 25 minutes because our gate was occupied. Landed, with ANA telling us what luggage carousel we were on. It's always a pleasure on ANA, and I look forward to the next trip.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteTokyo Narita to Bangkok
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"they do not miss a beat"

(United States)

Trip Verified | San Francisco to Tokyo Narita in Premium Economy. Had not flown with ANA since 2018, so I was excited to experience them again, and did not know what to expect. Purchased tickets in October 2022. ANA Counter as SFO fast, courteous, professional, and efficient. Was through extremely quick. United Club Lounge redone, and modernized. They didn't make announcements, so I had to pay attention for boarding. We boarded efficiently, pushed back, taxied, and took off. Cabin attendants walked around, seeing who needed entry documents for Japan. 787-9 seat comfortable, and spacious. Served a drink round, then lunch, with a second round of drinks. Browsed through IFE, but did not see anything interesting. So I Dozed off. Cabin lights were perfectly dimmed. Lights turned on, and we were served second meal. Followed by drink rounds. Landed at NRT ahead of time. Despite a 54 month absence, ANA has shown they do not miss a beat.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypePremium Economy
RouteSan Francisco to Tokyo Narita
Date FlownMarch 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
2/10

"Horrendous seats on the 787"

(Germany)

Trip Verified | Horrendous seats on the 787, armrest could not be removed. English skills off the crew is bad. Several instances where i had to ask three or four times to get my ordered drink without success. The only good one, was the one which was assigned originally to my side. Most annoying was that although it was already sunrise over Greenland, they shut all windows down from the galley which confused my biorhythm (it was a dayflight). Check-In in Haneda took me 40 mins, no fast track security and the Lounge is a zoo. Asked for a shower and was told to register at a counter. I am usually the first to criticize Lufthansa for their business class but in comparison i would choose them.
AircraftBoeing 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteHaneda to Frankfurt
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no