ANA All Nippon Airways

✅ Trip Verified | Arriving from Europe by Air France, we could checkin and drop our luggage for domestic flight at ANA same terminal counter, and then go smoothly to T2. Brand new A321 with a nice pitch.

✅ Trip Verified | Pretty disappointed with ANA, especially when compared to JAL. Seats are dated and half are very exposed. The Japanese food was generally good and at times excellent. The champagne was undrinkable. The pre-flight drinks (where offered) were from plastic disposable cups. The main listed wine selection on every leg was unavailable. The crew were generally good and attentive. It is such a pity that they appear to be economising.

✅ Trip Verified | Great service, lovely crew, comfortable seats, lots of leg room ( I am 6'2"), roomy toilets and an immaculately clean aircraft. It’s hard to imagine how a 14 hour flight in economy could be done any better. I paid in advance an extra £15 for a special Japanese meal which was most definitely worth it and really delicious, beautifully presented.

✅ Trip Verified | Overall was a good experience, check in went smoothly, food was decent for airline food and the staff was friendly. The main downside was that the lounge in Tokyo Haneda was overcrowded.

Not Verified | Paid for seats so entire family is together. Airline changes aircraft/seats and puts a stranger between us. Not even a single thought goes in this process. Extremely difficult to connect with someone on the phone. Unfortunately the competition is worse. Over the years flying changed from a fun way to travel to a dreadful experience.

✅ Trip Verified | I’m super unhappy about ANA service. They asked me and my daughter to move our luggage after we have settled down, me and my daughter are both short, but she didn’t offer her help, so that I almost dropped my luggage on one of passengers. Later during the breakfast time, she didn’t offer food to my daughter until I figured it out. My daughter is shy girl, so I had to step out and ask her to bring the breakfast to her. This kind of things have never happened to me before. I’m extremely unhappy about ANA service.

✅ Trip Verified | I want to thank you to the staff of this airline as I received a great customer service. While I needed to do some ticket changes on the spot, they come ahead and helped me through very well and quickly. Without their awesome help, I would not have been Able to be on the flight. There were on delays at all also. I recommend everyone to choose this airline. Thanks.

Not Verified | ANA provides a good value in Premium Economy. The flight attendants are top-notch. The cabin environment is comfortable, quiet, and relaxing, much different than I’ve experienced on US airlines to Japan. The seats are larger, more padded, and allow for reclining and leg support for sleeping, plus less crowded and easier bathroom access. Also, you can get two seats together for more privacy. The food was ample and delicious. If you aren’t offered the business class drinks you want, just ask and they will happily provide it (whiskey!) We purchased tickets about 5-6 months early and by the time we left, economy class seats were the same price as what we paid for premium economy. At check in we were offered a paid upgrade to business from ORD to Haneda but at $500 per person we didn’t feel it worth the money and we were pleased with our decision. I would choose ANA again.

✅ Trip Verified | Pretty faultless. Another smooth domestic flight with ANA. Bag drop after arriving on an international flight from Singapore at Haneda was smooth and convenient. Got one of their flash sale discount fares, so was reasonable. Free Wi-Fi works well on board if you have the ANA app, but it could probably be easier to connect initially.

✅ Trip Verified | The ANA business class product is superior, and in particular the room. The food served in business class is top-notch, and the service is impeccable. I have absolutely no problem with the in-flight experience with ANA. However, their customer service is a joke. You cannot get a human being on the phone without an amount of delay. Every time I call the customer service number, of which there is only one, I am told the waiting time will exceed 60 minutes and to try again later. Today I made four calls to ANA, each time waiting between 45 minutes and one hour before either getting cut off, or getting impatient and concluding the call attempt.