ANA All Nippon Airways

Customer Reviews

5 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 486 reviews
8/10
5 star Skytrax Rating
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10/10

"the best travel experience"

(Canada)

Not Verified | Okinawa to Vancouver via Tokyo. It was an amazing experience! We had to leave Okinawa because of a nearby hurricane. And our flight got delayed by an hour and we landed in Tokyo at 9:25pm and our next flight to Vancouver took off at 9:25pm. They had everything planned for our arrival and escorted us to our new flight in a rush and it was so well done. We got through one the worlds biggest airports in 25 mins and they paid for our taxi between terminals and rushed us through security and immigration, and they were keeping us updated the entire time. Got to our flight and safety took off. It was the best travel experience of my life.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteOkinawa to Vancouver via Tokyo
Date FlownAugust 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"very happy with the service"

(Philippines)

Trip Verified | Manila to New York via Tokyo. I am very happy with the service and cleanliness of this aircraft! ANA and the FAs are very helpful and accommodating. They are also helpful during the flight not only with my baby but other babies too. They are mindful to our needs as a family and always courteous and polite.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteManila to New York via Tokyo
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"up to the same high standards of service"

(Japan)

Trip Verified | I’ve always enjoyed flying ANA on its international routes and I’m happy to report that the domestic route I flew was up to the same high standards of service. A very early red eye flight, cheap ticket but a very clean, well maintained looking interior to the aircraft. No food served but the flight attendants were very friendly and helpful without being either overly intrusive or noticeably absent. Seats were comfortable, decent enough legroom that I didn’t feel cramped on the 3 hour flight as well which was a bonus as squeezing my six foot frame into some previous airlines cabins has been torturous. No personal screens for entertainment but there were radio channels available and I always travel with a book so I was quite content. Got me where I wanted to go with no fuss and a totally uneventful journey. Thanks!
AircraftBoeing 777-200
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTokyo Haneda to Ishigaki
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
3/10

"the flight is cancelled"

(Myanmar)

Trip Verified | Yangon to Tokyo. There was a storm in the South China Sea. You'd think that when the flight is cancelled, they'd at least shoot an email to the customers. They did nothing. We went to the airport and was informed that the flight is cancelled. To be fair they did pay decent compensations for hotel and transportation.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteYangon to Tokyo
Date FlownAugust 2019
Ground Service 12345
Value For Money 12345
no
4/10

"the food was below average"

(Australia)

Trip Verified | Flew ANA from Sydney to Haneda economy and Haneda to Heathrow premium economy and same reverse (premium economy was via a bid process). Flight for economy was reasonable for the cost while the premium economy wasn't as expected in that the degree of recline was less than I expected. The range of movies on the VOD system was very limited and the food was below average. Customer service from the FAs was however excellent where they were very attentive and courteous immediatly offering eye masks and ear plugs on boarding.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteSydney to London Heathrw via Tokyo Haneda
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"very satisfied with ANA"

(Australia)

Trip Verified | Tokyo Haneda to Sydney. Very satisfied with ANA. Their attention to detail is first class. Their service is focused on customer's safety and comfort. Professional ground and air crew. Second time to fly with ANA to Japan from Sydney and they never disappoint. The first time I was impressed and that's why I preferred to fly with them again on our second trip. As expected the service is superb.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo Haneda to Sydney
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"very satisfied with ANA"

(Brazil)

Not Verified | So I just basically did a round trip with ANA between Washington and Tokyo. The entire crew are awesome. Very polite and ready to help. The food is extremely delicious and fresh, with obviously Japanese food focused. My only complaints are with the seat and inflight entertainment. After a couple of hours sleeping, you definitely wake up with pain in your bottom. The seating could be a little bit more comfortable. The inflight entertainment could have more movies subtitled in English, there were just a few subtitled in English. But overall speaking I'm very satisfied with ANA services, I would definitely fly again with them.
AircraftBoeing 777
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteTokyo to Washington
Date FlownJuly 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"food was delicious and fresh"

(Italy)

Trip Verified | Frankfurt to Tokyo Haneda. Simply amazing! The CA were very professional, polite, friendly and helpful. The food was delicious and fresh.The seat was comfortable and had a recline different from other airlines (when you recline, it does not dirturb the passenger behind you). The service on board was a little bit slow but still efficient. Flight entertainment had a lot of movies in different languages, TV series, games, maps and seat to seat messaging. A very pleasant flight with ANA.
AircraftBoeing 777-300er
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteFrankfurt to Tokyo Haneda
Date FlownNovember 2018
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
9/10

"Crew was extremely friendly"

(Indonesia)

Not Verified | Jakarta to Tokyo Haneda. Best airline experience I've had of 2019, Crew was extremely friendly, food and beverages were excellent, The IFE was nice, But one improvement, The Wi-Fi, At first I was super excited as I connected, but it did not work at all. Other than that, this airline is awesome.
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Tokyo Haneda
Date FlownJune 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
10/10

"best ANA flight attendant service"

(Indonesia)

Trip Verified | Jakarta to Tokyo Narita. I love ANA, is the best airline in the world. The best ANA flight attendant service and very helpful. I want to fly to Japan using All Nippon Airways again.
AircraftBoeing 787-8
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteJakarta to Tokyo Narita
Date FlownMarch 2019
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes