ANA All Nippon Airways

✅ Trip Verified | Great airline and deserves its' Skytrax rating. 2 overnight "red eye" flights. Will be our airline of choice in future when possible. Check in efficient and quick with minimal wait. Boarding and disembarking very organized and fast. All PAX off the aircraft and in the terminal upon arriving at Haneda from Sydney in 5 minutes. Plenty of legroom up against bulkhead seats, Japanese meal choice tasty and filling. Cabin crew receptive to requests and efficient. Managed to get 5 hours sleep in each direction - this was a plus. The negatives - after 9 hour overnight flights Syd to Haneda and return - no breakfast was disappointing. With a morning domestic connection to Sapporo, and no time to eat, with no meals served on the domestic sectors - left us without food until early afternoon. The cabin was too warm and stuffy on both the overnight flights - apparently to appease the Japanese. Certainly did not need warm clothing nor the blanket provided. .Additionally, cabin crew did not come around the cabin offering water or juice resulting in a considerable thirst. Cabin crew dressed in attractive, professional uniform but spoilt at meal times by them wearing aprons - but maybe this is a cultural thing. I did observe a cabin crew member not ask for the window tint to be opened for landing -perhaps a potential safety issue as we could not see outside the aircraft. .Despite the negatives, we enjoyed a very comfortable flight.

✅ Trip Verified | We only flew briefly, but the flight was mostly fine for a short flight, service was great. Aircraft was really hot which made the flight a bit difficult. There was no entertainment or food on this domestic flight.

✅ Trip Verified | My trip included very long layovers in Tokyo and ANA offers lounge privileges to Premium Economy passengers so that was a factor in my decision. I have also flown ANA in the past and been pleased with the service. The seat was comfortable and offered ample legroom and the service was good. The food was awful and the choices were made from a laminated card which was shown to each passenger. The selections were uninspired and served in a cardboard tray. Drinks, including wine, came in paper cups. This was a distinctly un-premier level of service. Having recently flown Air New Zealand in premium economy, ANA was a significant disappointment. They need to up their game if they want to call it “premium”.

✅ Trip Verified | Flew flight NH203 which departs at 22.45. Catering on this flight was very poor. No meal service after departure. This is a 14h flight so many passengers are not in a rush to fall asleep and a light dinner option should be offered. All passengers started ordering mid flight snacks even though it was just after take off. This 14h flight only offers one hot meal in Business Class. A breakfast with one Japanese option and two Western options. Of those two western options, one is with Seafood Pilaf. The other option is a plate with cheese and lettuce which ANA calls “continental breakfast”. No warm bread was offered. Very poor catering for a 14h flight. ANA should be offering a brunch style main meal service which would adapt perfectly to the early hours of FRA and lunch time of origin HND. Also, ANA offers poor bedding. Given the amount of ultra long haul flights it operates, they should offer better bedding. Wifi should be complimentary in Business class

✅ Trip Verified | 10/10 the best customer service I’ve ever experienced. I had some problems getting my bag from LAX to HANEDA, and they did everything they could to located and send it. Thank you!

✅ Trip Verified | The flight NH78 on Oct. 16 from Chitose to Haneda was late for about 30 minutes, and i had only about 30 minutes to make a transit from T2 to T3 at Haneda to Sydney. ANA ground Staff at Chitose check in counter was very helpful to make a call to Haneda to confirm if i could catch the flight NH879 that night. Also ANA had arranged a ground service lady to greet me at the exit gate of NH78, and accompanied me all the way from T2 to T3 via a shuttle bus (from T2 to T3), got thru' the custom again at T3, and then to the boarding gate of NH879. I'll rate a 11 out of 10 if possible.

✅ Trip Verified | You buy tickets way in advance just to seat with your partner in completely different places. Online check in for domestic flight is not working, at the check in desk no one helps, at the gates as well.

✅ Trip Verified | It is easy to understand why ANA is always a 5-star airline. This trip was a perfect example of how good they are. The service is personal, always with a smile. The food (I went for the Japanese selection) was amazing, beautifully served and tasty. And the new configuration in Business is the best I have ever flown. Individual rooms with doors and a mini sofa with lots of space to stretch out. Premium quality bedding made it even better. This was probably the best flight across the Pacific that I have ever taken. If I could give more then 10, I would.

✅ Trip Verified | I don’t understand why they served unchilled champagne and the same applied to serving Japanese sake. The flight attendants maintained fast and courteous services. But they didn’t spread a tablecloth at the time of a snack. One of them spilled some port on my pyjamas; however, much to my surprise, their devoted work followed. They succeeded in washing out wine stains and drying it out. What dumbfounded me was that as few as 1,500 miles would be credited to my ANA account. Back home, I contacted ANA Customer Relations and voiced my complaint: I asked, “Why does ANA do a thing like this which makes customers find ANA stingy?” A representative answered politely, “Thank you for your suggestion. We accept it as an opinion.”

✅ Trip Verified | I had the most infuriating experience with ANA during my recent business class flights from Korea to Japan and then from Japan to San Francisco. I asked the flight attendant for a meal without meat. The flight attendant was surprised and didn't know what to do about it. So the flight attendant offered me a very small Knorr brand Cup of Noodle soup. On the 13-hour flight from Japan to San Francisco as we took off, I again informed the flight attendant of my dietary preferences. She promised a Sea bass meal and vegetable soup from the menu. An hour later, I was presented with a vegetable soup. Eagerly anticipating the promised Sea bass meal, I was informed that it would be served 2 hours before arriving in SF. They served cold chicken sandwiches and ramen in between, but I thought I would wait for the sea bass. I decided to catch much-needed sleep, only to wake up to the pilot announcing our arrival in San Francisco in an hour. Panic-stricken, I dashed to the kitchen, begging for food, only to be told that the kitchen was closed. The flight attendant said with a smirk that I was asleep during their food service. When I got home, I found out about the meal request 24 hours before departure on ANA's website. I wasn't aware of it.