ANA All Nippon Airways

Not Verified | ANA provides a good value in Premium Economy. The flight attendants are top-notch. The cabin environment is comfortable, quiet, and relaxing, much different than I’ve experienced on US airlines to Japan. The seats are larger, more padded, and allow for reclining and leg support for sleeping, plus less crowded and easier bathroom access. Also, you can get two seats together for more privacy. The food was ample and delicious. If you aren’t offered the business class drinks you want, just ask and they will happily provide it (whiskey!) We purchased tickets about 5-6 months early and by the time we left, economy class seats were the same price as what we paid for premium economy. At check in we were offered a paid upgrade to business from ORD to Haneda but at $500 per person we didn’t feel it worth the money and we were pleased with our decision. I would choose ANA again.

✅ Trip Verified | Pretty faultless. Another smooth domestic flight with ANA. Bag drop after arriving on an international flight from Singapore at Haneda was smooth and convenient. Got one of their flash sale discount fares, so was reasonable. Free Wi-Fi works well on board if you have the ANA app, but it could probably be easier to connect initially.

✅ Trip Verified | The ANA business class product is superior, and in particular the room. The food served in business class is top-notch, and the service is impeccable. I have absolutely no problem with the in-flight experience with ANA. However, their customer service is a joke. You cannot get a human being on the phone without an amount of delay. Every time I call the customer service number, of which there is only one, I am told the waiting time will exceed 60 minutes and to try again later. Today I made four calls to ANA, each time waiting between 45 minutes and one hour before either getting cut off, or getting impatient and concluding the call attempt.

✅ Trip Verified | Enjoyed my recent flight with ANA from YVR to HND. Flight left and arrived on time. The flight attendants were very helpful, even preparing my bed when it was time to sleep. The seats are comfortable in business class and convert to a lie-flat bed. The seats on the sides are off-set with one directly at the window and the next somewhat closer in and away from the window. Seating is 1-2-1. A common complaint with the 787 is that the windows do not go completely dark as there are no shades but simply window tinting. The food and beverage service was excellent. I always select that Japanese meals with this airline and am never disappointed. The entertainment system offers a good selection of movies and of course headphones are provided. It is no surprise why ANA is and remains a 5 star Airline.

✅ Trip Verified | Staff service remains one of the top notch across the airline industry. ANA staff are polite and attentive. Despite I'm sitting on the economy class, the crews still try their best to make sure we are comfortable from the beginning to the end of the trip. Thanks to the 2x3x2 configuration, seats are generally comfortable.

✅ Trip Verified | Had read, and seen rumors about ANA's HND Lounges closing early due to manpower, or too many passengers in the Lounge. However was warmly greeted, and entered. Had never used the HND Lounge. Lounge was nice, and exceptional. I liked the massive glazing, so see the magnificent sunset over Japan. Announcements were made about our aircraft, not being ready on time. We boarded late. Boarding was quick. I was second to last to board. We headed out, and were served a A la Carte Sandwich. Only one round of drinks. I slept well and woke up to a second meal, with multiple drink rounds. Landed at SFO late, and proceeded through Immigration, and the Luggage Pickup. ANA staff were present there. Have been flying with ANA since 2007, have never been disappointed. Looking toward the next ANA adventure.

✅ Trip Verified | Arrived BKK at 0615. ANA was only checking in the BKK-NRT flight. So we had to wait. Check in was fast, and efficient. I used the Miracle Lounge. Was kind of hard to find, and had to be directed by the Kris Lounge Staff to find it. Lounge was quiet, with lots of seating. Boarding commenced, and was welcomed aboard. We took off on time. Meal was served, with multiple drinks rounds. Flight had a Medical Emergency, and a announcement was made for Medical Staff to assist. Cabin Attendants came around with a drink Menu, including Champagne, Sake, and other selections. I had the Champagne. As we approached HND, I was able to see Fuji San. Landed at HND, Captain and Crew made announcements for us to please remain seated, while Emergency Personnel removed the Sick Passenger. Flying ANA on regional flights is fun, and I will continue to use them as I can.

✅ Trip Verified |  Boarding was on time but with buses, welcome was friendly and tentative. We departed on time. I had preorder Western option from menu. Appetizer and desert was Japanese style, main course was Western style. Breakfast was Japanese style, not my taste. I can understand to want to saw their travelers the Japanese style but when they order Western option, they should respect their choices. There was WiFi available on the flight and is free on Business Class. IFE was good with a good selection of movies. They offered pajamas and collected our coats.

✅ Trip Verified | Tokyo Narita to Bangkok in Premium Economy. ANA Lounge at NRT packed, until just before 5PM. Boarded on time. Seat was extremely comfortable, and I was able to stretch out. While still parked, Cabin attendant approached me, and explained documents for entry to Thailand not required. We took off on time. Quickly I fell asleep. I woke up on descent to BKK. We landed but had to wait over 25 minutes because our gate was occupied. Landed, with ANA telling us what luggage carousel we were on. It's always a pleasure on ANA, and I look forward to the next trip.

✅ Trip Verified | San Francisco to Tokyo Narita in Premium Economy. Had not flown with ANA since 2018, so I was excited to experience them again, and did not know what to expect. Purchased tickets in October 2022. ANA Counter as SFO fast, courteous, professional, and efficient. Was through extremely quick. United Club Lounge redone, and modernized. They didn't make announcements, so I had to pay attention for boarding. We boarded efficiently, pushed back, taxied, and took off. Cabin attendants walked around, seeing who needed entry documents for Japan. 787-9 seat comfortable, and spacious. Served a drink round, then lunch, with a second round of drinks. Browsed through IFE, but did not see anything interesting. So I Dozed off. Cabin lights were perfectly dimmed. Lights turned on, and we were served second meal. Followed by drink rounds. Landed at NRT ahead of time. Despite a 54 month absence, ANA has shown they do not miss a beat.