ANA All Nippon Airways

✅ Trip Verified | A family of four, with two young children, flew from Phoenix at 7 a.m. to arrive in San Francisco two hours later, excited for their connecting flight to Tokyo, only to find out at the gate that their flight was delayed by six hours. No communication by text or email. The gate agent, while packing up their belongings, announced that they couldn’t answer questions and directed us to call United to see if we were entitled to a dining voucher for the airport. We missed a prepaid night at our hotel and our pick-up arrangement—worth a few hundred dollars—without anyone at the gate counter to assist us. Fast forward four hours, and the new agent at the counter issued us four ($30) food vouchers, valid for that day. Guess what? By then, we had already paid for our food and drinks. My seat wouldn’t recline, and the outlets or USB ports in the seats wouldn’t charge our devices. The $80 we spent on full-day Wi-Fi for four devices turned out to be a joke. The cabin was too hot, and the food was mediocre. The dessert was handed to us in the form of mini ice cream bars, so frozen that we had to hold them for 10 minutes before they were edible. And there wasn’t even an option for Sprite or 7-Up.

✅ Trip Verified | The ground staff and flight crew on NH 848 deserve the highest praise. They went beyond any expectation and worked a miracle. I am deeply impressed by their dedication to their work. I am deeply grateful to them. Our gate at Suvarnabhumi airport had a large waiting area with several phone charging stations. I sat at one end, farthest from the gate, where no one else was sitting. I set my phone and power brick to charge. I boarded, sat down and waited. Minutes before we took off, a stewardess asked me if the phone and power brick she held in her hand was mine. I didn't even know I had left it in the waiting area. Please understand how much of a miracle this is. My phone and power brick are both black. I left them on top of the charging station, which is also black. After everyone boarded, the staff must have walked through the entire waiting area and scanned for left items, and had an eagle eye to spot the black phone on a black background. Furthermore, my phone does not have my name on it. The home screen has a smiling picture of my wife, but it is mostly obscured by the time. I can only guess they walked the aisles of the plane, saw her sitting next to me, and made the connection. They made no general announcement to the passengers about a lost phone. They simply found me. I thanked the stewardess profusely, but she simply bowed with a smile and went back to work, as if this was something normal. I travel extensively, mostly in the US. I have experienced, and witnessed, a lot of good ground staff and cabin crew work (and sadly, a lot of bad). Never before, however, have I experienced such a high level of detail, discretion, and humility--as if what they did was normal and everyday. Thank you ANA. You have earned a lifelong fan.

✅ Trip Verified | We took this domestic flight from Tokyo to Sapporo. The check-in was not smooth because we did have problem with luggage from previous flight from Bangkok but due to very kind and helpful ANA ground staff, we were able to pick up our luggage at Custom and check-in on time before boarding. The flight was smooth but the plane arrived a little late than schedule. The service onboard was disappointing even though it was evening flight. We were served only a cup of water. We expected to be served with snack, soft drinks or at least a bottle of water on a domestic flight.

✅ Trip Verified | We flew ANA for the first time in more than 20 years. This time from Bangkok to Tokyo(Narita). The check-in and boarding was smooth. The seat was nice and comfortable. The air crew was very nice and kind enough to change our seat to more comfortable one due to our age. The service by both Japanese and Thai air crew onboard (Row 21-40) was very nice , friendly and helpful. The meal was not tasty and we were quite disappointed. The flight arrive a little early. We made a mistake regarding luggage as we thought that the luggage would be check through for another flight to Sapporo but in fact we have to pick up our luggage and check-in again for domestic flight. We learnt later before boarding time and the ANA ground crew were very nice and helpful to solve the problem. One young female ANA staff took us back to Custom and pick up our luggage and check-in again which we were very much appreciated. The service by ANA crew both air and ground crew should receive our commendation. Excellent.

✅ Trip Verified | I flew with ANA for the 9th time from YVR to HND in Economy on August 28, 2024. The flight number was NH115 and I sat in 27D. I have been tempted by other airlines because of pricing, but yet again I was reminded that the slight premium I paid was well worth it. I have never had a bad flight with ANA, but this one was probably one of the best. Despite flying in during an active typhoon in the south, the pilot and crew did a great job. The turbulence was very short lived. On this flight, there were some passengers near me who got sick, and whenever they pressed the cabin attendant light, the response time was super fast. I think someone also vomited and the cabin attendant helped to clean it up quickly. No frowns or snide remarks at all. Whatever help a passenger needed, there was always a cabin attendant ready to help with a kind and positive attitude. Compared to my previous flights with ANA, the response time has definitely improved. The plane itself is well maintained and very clean. From the seat to the washroom, nothing looked worn or ragged. The air smelled fresh and the cabin temperature was nice. If you are a shorter person like me, I think you will find the leg room very sufficient. The only part about the seat that is less comfortable is the width. It is very narrow and you often bump elbows with your neighbours. On this flight, I had the misfortune of slipping and getting my finger crushed between my luggage and the overhead bin lip. The aisle is narrow and we were all loading luggage at the same time. The cabin attendant was so quick to give me wipes, bandages, and tissues. I am also grateful to my neighbours from Canada and Germany (?) for providing me with even more bandages and tissues to stop the bleeding. Please be careful when loading full size carry-on luggage. The Beef Hamburger Steak with Tomato Sauce was spot on. The meat was rich and flavourful and the portion size was spot on. The Smoked Salmon & Potato Salad was good but the Tuna Flakes & Marinated Spinach in Soy-based Sauce was a miss. I would have preferred the marinated spinach on its own without that dry tuna. Spinach marinated with sesame would have also been better than that tuna. The cold Ito En tea is the best after meal refresher. As usual, the Snack Before Arrival (blue paper box) is trash, and I would recommend not bothering with it at all. If ANA got rid of that and put the cost savings into the main meal, I would be happier. I recommend you pass on this box unless for some reason you really are that hungry. The meals from YVR are never quite as good as the ones for flights departing from HND. The bread, for example, from Kumare in Richmond is not great. All of the bread products for flights departing from YVR just never taste right. They are damp outside, dry inside. Overall, for Economy, ANA has some of the best food quality I have had. I am writing these criticisms just for the purposes of a providing a useful and detailed review, but it is quite decent. Hopefully one day there will be free wifi for all classes. That's something I would appreciate. Entertainment options are quite broad and I had a blast watching Why Did You Come to Japan? . Bring your own 3.5mm headphones as the ones provided do not have a good seal. You will also need USB-A to charge from the monitor.

✅ Trip Verified | I got a perfect Gin Tonic, seats are comfortable. Counter personal helped us to find our wish seat Things to be optimized: - low leg room - My food was very bad. Entertainment system, less quantity of actual movies. We asked for an upgrade, but you need so many conditions, so it is nearly impossible to purchase an upgrade. No free Wifi.

✅ Trip Verified | My wife and me had a really bad experience. Our suitcase, do not arrive with our plane. Normally, this not a big deal, but the habit and the handling from ANA was really bad. We have to discuss first, that my wife, she is Japanese, not living in Japan, also get some many. And than we get only 80$ together for buying stuff. We get a code, we're we can follow our bags online and find out it will arrive on the same day. But after 4 days, we called the service and they told us, it is not send yet. On the next day we have to pick up at a post office by our self. Bit took us an hour. No Execution and less money. Service on board was okay. The food was not the best, but also not the worst. Snack was not as good as other airlines. Less movie selection, but there a few new ones.

✅ Trip Verified | The crew was always professional and the seat was comfortable incl. legroom. The downside was the food they served on this 13.5 hours red-eye flight: 1 hour after take-off they served a bag with processed snacks (pretzels, cookies, a wafer). 6 hours after the departure they served a croissant with creme cheese. 8 hours after take-off they offered a banana. 12 hours after the departure they served a hot breakfast. The Western breakfast option was penne with tomato sauce and chicken. I don't see that as a breakfast. The food was very disappointing for a renowned, award-winning airline.

✅ Trip Verified |   Both flights were delayed by over 45 minutes. Meals options are limited. The cabin crew have language barrier with me.

✅ Trip Verified | The journey from LAX International to Saigon and back to Lax International Airport last fall 2023, my mother and I flew Ana. When my mother and I were about to board the plane, I saw that the airline staff did not have anyone who needed a wheelchair so that the staff could prepare a wheelchair to take another route to get on the plane. My mother and I had already transited Tokyo International Airport. I saw the sales staff smiling and holding his head in thanks. On the plane, the flight attendant smiled as she prepared to serve food and thanked her at the end of the trip.