ANA All Nippon Airways

✅ Trip Verified | It is easy to understand why ANA is always a 5-star airline. This trip was a perfect example of how good they are. The service is personal, always with a smile. The food (I went for the Japanese selection) was amazing, beautifully served and tasty. And the new configuration in Business is the best I have ever flown. Individual rooms with doors and a mini sofa with lots of space to stretch out. Premium quality bedding made it even better. This was probably the best flight across the Pacific that I have ever taken. If I could give more then 10, I would.

✅ Trip Verified | I don’t understand why they served unchilled champagne and the same applied to serving Japanese sake. The flight attendants maintained fast and courteous services. But they didn’t spread a tablecloth at the time of a snack. One of them spilled some port on my pyjamas; however, much to my surprise, their devoted work followed. They succeeded in washing out wine stains and drying it out. What dumbfounded me was that as few as 1,500 miles would be credited to my ANA account. Back home, I contacted ANA Customer Relations and voiced my complaint: I asked, “Why does ANA do a thing like this which makes customers find ANA stingy?” A representative answered politely, “Thank you for your suggestion. We accept it as an opinion.”

✅ Trip Verified | I had the most infuriating experience with ANA during my recent business class flights from Korea to Japan and then from Japan to San Francisco. I asked the flight attendant for a meal without meat. The flight attendant was surprised and didn't know what to do about it. So the flight attendant offered me a very small Knorr brand Cup of Noodle soup. On the 13-hour flight from Japan to San Francisco as we took off, I again informed the flight attendant of my dietary preferences. She promised a Sea bass meal and vegetable soup from the menu. An hour later, I was presented with a vegetable soup. Eagerly anticipating the promised Sea bass meal, I was informed that it would be served 2 hours before arriving in SF. They served cold chicken sandwiches and ramen in between, but I thought I would wait for the sea bass. I decided to catch much-needed sleep, only to wake up to the pilot announcing our arrival in San Francisco in an hour. Panic-stricken, I dashed to the kitchen, begging for food, only to be told that the kitchen was closed. The flight attendant said with a smirk that I was asleep during their food service. When I got home, I found out about the meal request 24 hours before departure on ANA's website. I wasn't aware of it.

Not Verified | The food was good, the drinks were pretty good and the legroom was fine. One downside is so cold I have to use my blanket at times but it’s so easy to sleep with a blanket and also pillow.

✅ Trip Verified | Arriving from Europe by Air France, we could checkin and drop our luggage for domestic flight at ANA same terminal counter, and then go smoothly to T2. Brand new A321 with a nice pitch.

✅ Trip Verified | Pretty disappointed with ANA, especially when compared to JAL. Seats are dated and half are very exposed. The Japanese food was generally good and at times excellent. The champagne was undrinkable. The pre-flight drinks (where offered) were from plastic disposable cups. The main listed wine selection on every leg was unavailable. The crew were generally good and attentive. It is such a pity that they appear to be economising.

✅ Trip Verified | Great service, lovely crew, comfortable seats, lots of leg room ( I am 6'2"), roomy toilets and an immaculately clean aircraft. It’s hard to imagine how a 14 hour flight in economy could be done any better. I paid in advance an extra £15 for a special Japanese meal which was most definitely worth it and really delicious, beautifully presented.

✅ Trip Verified | Overall was a good experience, check in went smoothly, food was decent for airline food and the staff was friendly. The main downside was that the lounge in Tokyo Haneda was overcrowded.

Not Verified | Paid for seats so entire family is together. Airline changes aircraft/seats and puts a stranger between us. Not even a single thought goes in this process. Extremely difficult to connect with someone on the phone. Unfortunately the competition is worse. Over the years flying changed from a fun way to travel to a dreadful experience.

✅ Trip Verified | I’m super unhappy about ANA service. They asked me and my daughter to move our luggage after we have settled down, me and my daughter are both short, but she didn’t offer her help, so that I almost dropped my luggage on one of passengers. Later during the breakfast time, she didn’t offer food to my daughter until I figured it out. My daughter is shy girl, so I had to step out and ask her to bring the breakfast to her. This kind of things have never happened to me before. I’m extremely unhappy about ANA service.