American Eagle

Not Verified | Before even getting on the flight the staff was rude and said we have to valet our roller bag and said they don't care if we miss our connecting flight that we have no choice and you have to deal with it. When we get to Charlotte we are instructed to wait on the right hand side of the bridge to get our bags. We do just that. We are then yelled at multiple times to move from the ground crew even though we did exactly what they instructed us to do. Needless to say they need to work on their customer service and learn how to treat passengers.

Not Verified | Honestly American Airlines has to do much better. These carriers they use for smaller cities are tiny and full to capacity. There’s barely any room to move. Why in the world when I am booking American Airlines am I being assigned this carrier? I think this information should be better disclosed to passengers when they are purchasing their flights. The plane smelt like pee and we were delayed by over 15 minutes without any explanation. It’s like an expensive bus ride to upstate NY without any damn amenities. So long as they continue to utilize this carrier for the the airport I live near to I won’t be booking any flights with with them.

Not Verified | I want to strongly recommend the Disabled Persons Services employee, Kevin, who helped transport me across three terminals at LAX this week. He is personable, efficient, and highly competent at his job. We really needed someone like him that morning.

✅ Trip Verified | Absolute garbage. Boarded the plane only to be told to get off, Cancelled our flight and didn’t even inform us, refused to talk to customers at the kiosk, then informs us that they can’t get us to our final destination of San Francisco (one of the larges cities on the West Coast) until 36hrs after we are supposed to arrive. Lost AB&B, lost car reservation with car seat (that they aren’t going refund us for), and now we’re have to make up 2 days of travel hurrying to a wedding in Oregon, losing the time we were gonna spend driving the PCH (which is half of our trip). Please for the love of God choose a different airline.

Not Verified | Our American Eagle Flight from SRQ to Charlotte (flt. 5521 departing SRQ at 1:30 pm on April 13) was unfortunately not wonderful. The flight attendant for business was curt, draconian in approach, and very stingy with snacks. I have flown this route numerous times and when I have asked for more than one item it was gladly given - .not the case until the entire cabin was served per the statement of this attendant, and even then, when she returned and I watched her stow the leftover snacks and I asked it was given to me with a bit of a frustrated attitude on her part. The other issue is that in prior flights on CRJ 900s, I have always been able to stow a rollaboard, which can be easily stowed above the seats the right side of this aircraft. When I asked this attendant why the policy had changed, she was rather impertinent stating that this had always been the policy by law (i.e. the need to check rollaboards). You can check your records to see how often I have flown this route from either SRQ to Charlotte or DCA and I was always allowed to bring a bag on board. I sense that my question, which was very diplomatically phrased, was not appreciated and led to the rest of our less than satisfactory interaction. I have flown American for years and prior to the pandemic was in Executive Platinum status for many of them. It is discouraging to have had a rude attendant, particularly when we paid to be in business class. It was also interesting to her how soft and welcoming her demeanor became when advertising the credit card and is associated amenities. Please understand that I don't like giving negative information nor do I wish to complain. These are challenging times for the airlines as well as passengers who fly them. But my attitude is always positive and welcoming and I expect no less than those whose service I have procured - and this was clearly substandard.

✅ Trip Verified | Do not fly American Eagle. I flew on flight 6002 March 11,2022 from Montgomery to Charlotte. This was the worst flight ever. Their customer service is ridiculous. We landed in Spartanburg NC for a reason that no one knew. We were held on the plane for 4 hours waiting plus the 5:30am flight which was 50 minutes. The entire flight lost their connection flights and had to suffer the long day at the air port because no one knew how to connect a flight to another flight. We weren’t given any options. Nothing to help us get through. Some customers had medical Conditions that required eating before medication and nothing. As we were waiting the toilets got stuffed up and couldn’t flush any more. The seats we sat in basically had no support in the middle and sagged down the center. It was painful sitting and waiting. All in all this will be the last time I fly this airline.

✅ Trip Verified | Booked this round trip around 3 weeks in advance. Was rather expensive and I felt tricked into paying to reserve my seat at the time of booking. I found out subsequently that reserving was free within 24hrs of the flight. I felt it was mean of the airline to charge for 1 checked bag. I have flown many times with various European, Asian and US airlines in the past 40 years and this is the first time I have incurred these charges on top of what I believe to have been an expensive flight in the first place. The staff encountered as well as the flights themselves were no better or worse than the competition. I will try to avoid American in the future!

Not Verified | I’m on the plane as we speak making a review because the flight attendant is very rude. I’m on flight 5216 to RDU from Philly. First off let me start off with my families original flight was canceled and we had to wait 14hrs in the airport for another flight. We should of been given more than $12 food vouchers for 14 hrs. Then for us to get on a plane where the attendant has an attitude for what reason we don’t know. He asked me was I willing to help with an emergency because I have an end seat. I shook my head yes and aggressively he says you need to say yes or no. Excuse me! He could have said that a little better. Then I was looking at him and he asked me did I have a problem? Really? I have a problem because I looked at him? I just laughed and my husband said something to him and he walked away. Better customer service training needed because that’s not the way you speak to a customer.

✅ Trip Verified | Absolutely horrible! The flight attendants were the worst! They made me wear a different mask because apparently there was something wrong with my mask, even though I passed through security and had just got off a previous plane without anybody making me switch masks! As soon as I sat down, she told the other attendant to make sure I was wearing the new mask. Then they continued to target me on the plane by telling me my pillow needs to be stored under the seat, which is a lie! No airplane carrier makes you do that. Then the older lady told me to put my phone on airplane mode as I was finishing a text. I told her to give me one second and I will put it on there, but then she yelled at me saying, “Now! Put it on airplane mode now!” So I did. Then the same lady came back a minute later to harass me again and said “I need your phone on airplane mode.” I told her that I did the first time she asked and showed her the airplane symbol on my phone. Then she got an attitude and left. I will never fly with this airline again.

✅ Trip Verified | Jay L. Schottenstein makes $14.7 million/yr then pays his top 5 another $21million to pick you up 6 hrs late in an outdated plane that offers no snacks, drinks, ice and only enough warm water for 1/2 the passengers, oh and no wifi. Only to leave you stranded for 17 + hrs and offer no hotel room or meal vouchers. Then pays nice people poor wages to say sorry through a smile. Tells you it's due to weather only to find out from the pilot it's mechanical. American Airlines. It's a clown show!