American Eagle

Not Verified | Charlotte to Birmingham–Shuttlesworth. PSA an American Eagle operator is killing the American brand. I have been rescheduled twice today on different flight to Birmingham because planes have maintenance issues and all they do is keep moving times out .. both have been knows for hours.. and now they are saying they don’t have the manpower to go get a new plane that is parked at another gate As a concierge key member of American Airlines I just wish the American leadership would start looking at these operators in American Eagle and cancel their contracts due to poor performance and terrible Customer experience. The worst I have seen in my 30 years of flying

✅ Trip Verified | Monterey to Providence via Phoenix / Washington. This was the worse flight experience in my life. Hours of delays, the aircraft was old and seats falling apart. I traveled from Monterey. The plane sat for over 30 mins after boarding. No weather problems. Then there was almost four hours delay in DC. Returning home there was a three hour delay in Phoenix. The toilet lights were not working. The WiFi was working. Everything that could go wrong happened. I will never fly American airlines after my next trip. It's been booked and I can't afford to cancel. I would rate this a zero if I could.

✅ Trip Verified | Dallas Ft Worth to Amarillo. Pretty much done flying American. Every single time it results in a cancelled flight or a delay, and American shows no sense of urgency. They do not care. Not one bit. You cannot make plans when flying American because their planes are so old and things fail when time for take off. Highly suggest using a different airline.

✅ Trip Verified | Reagan to Providence with American Eagle. Flight was consistently delayed. Gate changed 2 times. Plane changed to a smaller plane. Was not informed of the smaller plane or that those with tickets in rows not available on the new plane would get bumped. Meal voucher given was declined when I tried to use it. Was not told original flight had mechanical issues and another plane was being used which had room for some of those that were bumped until I overheard other passengers talking about it. Worst experience ever.

✅ Trip Verified | Philadelphia to Wilkes Barre. While waiting for my flight 2 other flights delayed by American Eagle for maintenance. Then it’s our turn, 10 mins before boarding and our flight also is delayed for maintenance. Sounds to me like someone should take better care of their equipment/aircraft.

Not Verified | Had to use American Eagle to get to and from DFW to San Angelo Regional Airport and back or I never would have flown them. I've done this twice in the past year and both trips (a total of 4 flights) provided similar experiences. I have had consistently poor service (or lack thereof). The planes honestly scare me with how many obvious repairs (that don't seem particularly well done) have been done to these ancient airplanes. They seem dirty as well, though that could just be the yellowed plastic from age. The seats are hit or miss depending on how worn out the cushion is. They don't seem to have been replaced since the airplanes were manufactured (probably 20-30 years ago by the looks of them). The planes are small so if you have a standard to large carry on, it will have to be checked in. This is more FYI, since they can't really control the size of the overhead compartments (though they could buy planes made in this decade and solve this issue). The counter was supposed to have staff from 4 am - 7 pm, according to a sign on their counter. There was no one there at all. Keep in mind this small airport has 2 gates and an average of 3 flights a day. I would presume having an employee man the counters for three flights wouldn't be too much to ask, but apparently it is for American Eagle. I can't really comment on their in-flight service since, in all fairness, their flights are usually too short to be able to provide any services. However, I can comment that the pilots do not fly well, and I legitimately thought the plane had crash landed at first when the plane just dropped several meters out of the sky on landing. In the future I will just fly into DFW and drive the 3 hours to San Angelo. I will also never fly American Airlines itself again because of their partnership with this atrocious airline.

✅ Trip Verified | By far worst flying experience ever. 2 out of four flights cancelled, and one delayed. Our plane leaving grand rapids got up to speed almost off the ground and then came to a screeching halt. The flight was then cancelled due to mechanical issues. I spoke with customer service at the 800 number, the my customer service rep was very rude to me and accused me of being rude because I was displeased my flight would have then been delayed by over 24 hours. I then took a flight the next morning that was delayed as well, and had to fly into Manchester NH over 2.5 hour drive from my home. I will never fly American Eagle again.

Not Verified | Green Bay to Chicago. Generally good service. What I hated was the strange music we were forced to listen to when we first boarded the plane. Silence would be a perfect option.

✅ Trip Verified | Providence to Chicago. First time I flew American Eagle. And it will be the last time. Delayed an hour because of a cabin defect. Overhead compartment door would not closed fully. Was fixed via duct tape. The guy had to go off to get another piece. Also their boarding process is unfriendly.

Not Verified | I am sorry i cannot get my Eticket to load. I was on AA3533 03 August departed Chicago O'Hare airport to Madison WI. I had just an amazing flight attendant Sara. She was so friendly and kind. Peggy