American Eagle

Customer Reviews

No Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 174 reviews
5/10
No Skytrax Rating
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10/10

"a delightful experience"

(United States)

Trip Verified |   I recently flew American Eagle from DCA to PHL on Republic Airways, and I must say it was a delightful experience. Despite a minor delay due to operational circumstances, the E175 main economy extra setup offered ample legroom and a level of comfort that made the short 27-minute flight exceptionally pleasant. The crew’s professionalism truly stood out, they even made a point to walk around and offer a water service, a thoughtful gesture you wouldn’t expect on such a brief journey. Overall, Republic Airways continues to deliver a professional, efficient, and safe product under the American Eagle brand. Truly, there’s nothing to complain about!
AircraftE175
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWashington to Philadelphia
Date FlownMarch 2025
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
9/10

“friendly and professional demeanor”

(United States)

Trip Verified | The Embraer 175 continues to be a game-changer for the American Airlines Group, especially on short-haul routes like the 27-minute flight from Washington Reagan National (DCA) to Philadelphia (PHL). Despite the brief duration and some turbulence, the crew efficiently completed first-class service while maintaining a friendly and professional demeanor. The first-class seat provided more than enough comfort for the journey, reinforcing the E175’s reputation as an excellent aircraft for regional operations. Given Republic Airways strong performance, American Airlines should seriously consider adding Republic to its wholly owned subsidiaries.
AircraftE175
Type Of TravellerBusiness
Seat TypeFirst Class
RouteWashington to Philadelphia
Date FlownFebruary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"reliable and professional service"

(United States)

Trip Verified |   Had a great flight from PHL to DCA on American Eagle, operated by Republic Airlines. A brief winter maintenance delay ensured a safe departure, and while we experienced mild turbulence leaving Philadelphia and again upon arrival in Washington, the pilots handled it smoothly. Due to the conditions, in-flight service was not possible, but safety remained the priority. The Main Cabin Extra seats made for a much more comfortable experience, and with a flight time of under 30 minutes, we arrived quickly and safely. Republic continues to deliver a reliable and professional service for the American Airlines group.
AircraftE175
Type Of TravellerBusiness
Seat TypeEconomy Class
RoutePhiladelphia to Washington
Date FlownFebruary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"reliable, safe, and comfortable"

(United States)

Trip Verified | Once again, American Eagle, operated by Republic Airways, delivered a reliable, safe, and comfortable flight from Washington DCA to Philadelphia. Republic continues to uphold American Airlines’ commitment to excellence, providing a seamless experience despite minor operational challenges. Our departure was delayed due to traffic changes at DCA following recent tragic events, but the crew handled the situation with professionalism and care. Their dedication to passenger comfort and safety was evident throughout the flight, ensuring a smooth and reassuring journey. While delays are never ideal, the priority is always arriving safely—and that’s exactly what happened. Kudos to Republic Airways and the outstanding crew for their continued commitment to quality service.
AircraftE175
Type Of TravellerBusiness
Seat TypeEconomy Class
RouteWashington to Philadelphia
Date FlownFebruary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"another fantastic experience"

(United States)

Trip Verified | I recently flew from PHL to DCA on American Eagle operated by Republic, and it was another fantastic experience. The E175 remains my favorite aircraft for regional travel—spacious, comfortable, and perfect for short flights. Despite the flight being only 30 minutes, the crew went above and beyond by offering beverage service, which exceeded my expectations for such a short route. As someone who travels this route twice a week, I deeply appreciate the attentiveness of the regional air crew, who consistently provide a level of care and attention that rivals the mainline carrier. Excellent service all around!
AircraftE175
Type Of TravellerBusiness
Seat TypeFirst Class
RoutePhiladelphia to Washington
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"no compensation, terrible service"

(United Kingdom)

Not Verified | My wife and I booked American airlines from Heathrow to Huntsville the later part of this journey was American Eagle from Philadelphia to Charlotte then Charlotte to Huntsville. The first flight was truly fantastic with attentive staff. When we arrived at Charlotte and tried to check n for the second flight, the booking staff let me wife go on then told me my seat didn't exist and I needed to stand to one side while they let everyone else on and then looked at my issue. When I queried this the female staff member became irate and said I was being sarcastic and she might not let me on, my wife returned and we were moved to one side, another member of staff took out tickets and reissued two seats at the back of the plane. I asked about compensation, the original member of staff curtly said it would be sent me but did not take details. On the plane we found a single man sat in what should have been my seat, I commented to the staff about this but they just manoeuvred us to new seats, after that the cabin crew kept away from us. I have complained to American airlines three times and keep getting bot answers, no refund, no compensation, terrible service. I think the man in my seat was a friend or colleague of the staff. Abysmal treatment from American Eagle and American airlines.
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteCharlotte to Huntsville
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
10/10

"a fantastic experience"

(United States)

Trip Verified |   I had a fantastic experience on American Eagle, operated by Republic Airlines. The flight departed on time, and despite being only 27 minutes, the service was exceptional. We were offered a pre-departure beverage and even a full beverage service once airborne, a rare treat for such a short flight! As someone who takes this route twice a week, I’ve consistently been impressed with the professionalism and efficiency of the crew.
AircraftE175
Type Of TravellerBusiness
Seat TypeFirst Class
RoutePhiladelphia to Washington
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

“truly nothing to complain about!”

(United States)

Trip Verified | My recent 27-minute flight from DCA to PHL, operated by PSA Airlines for American Eagle, was a pleasant experience. Despite a minor delay while waiting for the crew to arrive from another flight, the service was good. We were offered a pre-departure beverage and even received beverage service during the short flight a nice touch for such a brief journey. The CRJ 900 proved to be more comfortable than the CRJ 700, making the quick trip enjoyable. For such a short flight, there’s truly nothing to complain about!
AircraftCRJ-900
Type Of TravellerBusiness
Seat TypeFirst Class
RouteWashington to Philadelphia
Date FlownJanuary 2025
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

"smooth and enjoyable flight"

(United States)

Trip Verified | I recently flew American Eagle operated by Republic from Washington DC to Philadelphia, and I was really impressed. The E175 was comfortable and well-suited for the short hop between cities. Even though the flight was only 27 minutes and we had a slight delay leaving Washington due to congestion, the crew still managed to offer a full beverage service in first class, which I really appreciated. Despite the delay, we landed in Philadelphia on time. It was a smooth and enjoyable flight overall!
AircraftE175
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteWashington to Philadelphia
Date FlownDecember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
10/10

“flight crew attentive and professional”

(United States)

Trip Verified | I recently flew from PHL to DCA on American Eagle, operated by Republic Airways, and had a fantastic experience. The flight crew was attentive and professional, ensuring everything ran smoothly from boarding to landing. The aircraft was clean and comfortable, and the service was prompt despite the short flight duration. The pilot provided clear updates, and the entire trip was seamless. A great example of efficient and excellent regional service!
AircraftE175
Type Of TravellerBusiness
Seat TypeFirst Class
RoutePhiladelphia to Washington
Date FlownNovember 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes