American Airlines

JFK-SFO-LAX-LAS-JFK with American Airlines were the worst four flights of my life! Ground staff and cabin crew were rude and inefficient. The cabin and seats were very old and worn out. Not a single crew member on any four of the flights I took even bothered to say hello or welcome or even smile. Obviously we had to purchase snacks onboard because AA does not offer food. The snack options were very limited and if you were seated at the very back of the economy cabin you will never be guaranteed whether you will get the snacks you wanted to buy because they only stock few onboard and they get sold out half way through. Even during the selling of snacks and drinks the cabin crew looked very displeased that they had to do it. The cabin crew were extremely badly groomed. The economy seat had hardly any legroom. If you are a tall person you will have a hard time moving in your seat because it is so small with no legroom. We even bought extra legroom seats and still there was not enough legroom. All four flights were delayed and took off hours late. We were boarded late and then had to sit in the aircraft for at least 1 to 2 hours before take off. As a result our plans had to be cancelled and changed. I will never fly with AA again.

I flew from LHR-MIA in Business on one of their new 777-300. I cant fault this flight. The seats in Business have lots of space places for storage and good size IFE screens. IFE itself is also good. Food was of a good quality. Service was very good from the crew who were pleasant friendly and were happy to keep your drink topped up. If you're feeling peckish during the flight the galley is stocked with snacks where you can help yourself. Overall a very pleasant on time flight. In contrast I flew the return with BA on a very worn 747 business class cabin is badly designed and crew not very friendly at all. If you are doing this route definitely choose AA over BA miles better product!

I have never seen anything like I saw today at MIA. We arrived an hour and a half before my son's domestic flight and could not believe the chaos at American's ticket counters. There were long lines at every kiosk and even longer lines at the checked bag line. After finally checking in at a kiosk my son could not print his boarding pass because the machine had run out of paper. I had been standing in the checked bag line and when we approached the employee and explained that we had a luggage tag but the boarding pass had not printed she directed us to another line that had easily more than 60 people! I then approached another American Airlines employee and asked for assistance and she was incredibly rude and offered no help. Fortunately we were able to get my son's boarding pass on the phone. Despite a ridiculous security check-in line he was able to board his flight on time. A friend of his that was on the same flight had to forcefully argue with other employees to get on the flight because they said they had closed the gate and would not let him board even though he was checked in!

Last January 13th I took my flight back from Madrid Spain to JFK AA 095 we started our flight two hours late not being informed about time or anything similar we were not allowed to leave the area inside the airport where our plane was and if we wanted they said that they would open our carry-on bags totally. We boarded and when we were boarding they informed us that we had a stop in Goose bay Canada to have gas otherwise we would not be able to get to New York the stop was 1h 30m long. We arrive in JFK so late that almost everybody lost their connection. However we were given new connections once we got out of the plane. But they did not give us any voucher or anything in compensation for this horrible flight. I would try not to fly American Airlines again.

I just flew on a Milan-Miami route with AA and thought the interior was extremely run down and dirty. No personal TV's poor choice of 2 films for a 10 hour flight cheap headsets dirty and broken toilets and disgusting food. My kids flew over thanksgiving one from Dallas to Madrid and another from JFK to Milan and the plane conditions were the same. Will never fly again AA on International flights!

NRT/ORD 777-300 I hesitated booking F/class on AA even with award travel because of their flight attendants' general culture of hostility towards passengers but I reasoned I'd be asleep for much of the flight. We sat on the tarmac for 45 minutes before taking off. When returning to my seat from the lavatory after we'd finally reached cruising altitude a flight attendant looked at me coldly and barked "Put your seat belt on!". There was some turbulence but this was not the way to handle it. The purser was friendly and efficient but he referred to my husband as "Mr.---- " and called me "Dear". The new seats were very comfortable though and I liked that my husband and I could spin the seats to face each other while dining (although the food was surprisingly bad). I slept well on the comfortable flat bed. If the food and service were comparable to the seat it would have been a great flight. Until then I'll continue to book transpacific premium travel on Asian carriers.

I dread flying with American Airlines but with their association with British Airways (Who are fantastic) I have to for internal American Flights. Last flight was from Boston to New York with an onward BA connection to London. Arrived at Boston airport for check in very rude AA check in attendant who was unhelpful and just plain miserable. Onwards to the departure gate screens indicated a 25 minute delay. Was not too concerned as had around 4 hours to connect onto BA flight once landed in JFK. We then spent 2.5 hours waiting at the gate with hardly any communication from AA staff apart from "Its a weather delay" turns out it was due to a faulty aircraft door. Anyway the four hour connection time was fast approaching and people were starting to become annoyed and very irritated. Finally ushered onto the aircraft at speed as we only had a window of 25 minutes to board and be airborne if not flight would be cancelled as the crew would be out of hours. We boarded the aircraft and took off with around 4 minutes to spare. Seatbelt signs stayed on for the whole flight and apparently due to adverse weather the crew would also remain seated so no food or drinks would be served. I have honestly never been on an AA flight whereby the crew are smiling happy to serve you and are actually grateful for you flying with them and I have taken around 8 AA flights including across the pond the attitude at times is appalling. On the same holiday I was on a delayed Delta flight from Atlanta to Boston and the difference between staff was unbelievable was even given a free beer and sincere apology for the delay and more importantly was kept informed and the crew were cheerful and happy. AA manners cost nothing!

I am a long time traveler and loyal to American Airlines however whoever designed these "new" planes must have been 2 feet tall. The design is terrible. I am a slim 5'10" and sat in a "premium" economy seat from Washington DC/LA on a nearly 6 hour flight. I sat next to two other tall people making it even more unpleasant. I will start with the good American has finally come into the 21st century and provides individual screens for in flight entertainment but still not nearly as good as Virgin America which also offers many free viewing options TV etc. Chargers USB are improved as well. Now the bad - the leg room and more so the seat/tray table configuration (even in premium) is appalling and even worse if the person in front of you reclines their seat which is highly likely. In my case they did and my drink ended up in my lap. If the seat in front is reclined you are pretty much trapped. The head rest "wings" that allow you to rest your head from side to side are so small anyone with a normal size head could not possibly use. They are ridiculous. The seat pocket basically holds nothing forget stocking up on magazines and books for your long flight as you will be carrying them in your lap or chucking them on the floor. Though it's nice to fly in a nicer and newer plane it is just shocking that no consideration was given to traveler comfort on these new planes especially if you are a over 5'2". Not sure how the American or Boeing CEOs didn't catch this. They must have only tested out first class or they are all really short!

AA174 (Raleigh RDU-London LHR) on Dec 23 2014. We initially boarded the old rust bucket that is the 767-300 only to be disembarked a couple of hours later due to mechanical problems. They told us mechanics would have the problem fixed in 2 hours only for the inevitable announcement 3 hours later that they couldn't fix the plane and that we would depart the next morning. AA did provide hotels overnight but it was another 2 hour ordeal with 250 passengers lining up to see ONE representative. The next morning we all made our way to the gate boarded the same plane which the captain announced had been fixed and tested and waited for departure. Only we never departed. One hour later the captain announced the plane was STILL not fit to fly to the annoyance of us passengers. We had to wait a further 7 hours at the airport for another AA rust bucket 767 to come save us from London. After a 24 hour delay and 3 separate boardings for 1 flight we finally made it to London Christmas morning. My return flight (AA105) from London LHR to New York JFK operated on a brand new 777-300 was of course flawless. Lesson learned and tip: Do everything you can to avoid flying the 767 because chances are you won't be flying. They were good planes back in the 90's and 00's but they're unreliable these days. Moreover if you want entertainment and comfort avoid 767s at all costs. Ultimately AA is a good airline if you fly the right planes.

We travel by AA to New York every Christmas and always enjoy the journey. We travel economy class therefore no frills nevertheless it's good value the staff are kind and the food and drinks are perfectly acceptable. This year our return journey was postponed due to illness and I would like to say a huge "thank you" to AA for their efforts to get us back to the UK. Assistance was arranged at JFK and LHR without which we could not have managed. Excellent service and greatly appreciated.