American Airlines customer review
Wylie Paul (Australia)
LAX-SLC on 18 July 2014 SLC-RDU on 25 July 2014 RDU-JFK on 28 July 2014. Typical AA flights and lounges- pretty ordinary. Not a patch on Qantas or BA. Ground staff at RDU did not recognise or acknowledge an international RTW J class ticket - denied baggage allowance. Had to pay $25 to check 1 bag. Why don't AA enforce carry-on bag rules? Many passengers with 3 or more overweight bags. Would we recommend AA to family & friends? Probably as they are 'less bad' than the opposition.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
American Airlines customer review
A Brown (United States)
SAN-ORD-ROC and BUF-ORD-SAN. I decided to fly paid first as the cost when booking only a few weeks out was only slightly more than economy. I've flown AA first domestically many times so didn't expect much but flying so early in the morning it was nice to have a slightly larger seat to sleep. I'm only writing this review to point out what a drastic turn for the worse after the merger. The food quality while on domestic F is never great has always been better than the rest on AA. It is now absolutely disgusting. The one positive is that first is now offered on American Eagle - a very minor improvement of course for a flight so short in duration. I really hope management wakes up and realizes that they are ruining what was a much better than average airline.
Seat Type | First Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
American Airlines customer review
Jeff Gorham (United States)
Traveled three times round trip LAX to LHR in the last 4 months of 2014: flights 136 and 135. Equipment - 777 300ER (I go out of my way to fly this plane as it is the newest and most comfortable). Business Class. Seats J12 J13 and J14 (window seats). I can't say enough good things about the seat (private and roomy flat bed) the inflight entertainment (15" screen) and the noise-canceling headphones (sized large enough to surround the ear rather than mashing it as do the headphones on BA). In all instances the food from LAX to LHR was not good and certainly not worth the calories (the same can be said for BA). Better to eat in the Admirals Club Lounge (more on this later). The food from LHR to LAX was much better and excellent on one flight (must have a better kitchen at LHR). The LAX Admirals Lounge is comfortable enough but it is unconscionable that long-haul business class passengers are required to pay for everything beyond bar snacks and coffee. I have never paid for food in the business class lounge of any other comparably-sized airline. And we were mislead (cheated) by one of the wait staff. As an aside BA shares the Admirals Club Lounge in San Diego and as a BA passenger I wasn't charged for food in the lounge there. The LHR Admirals Club Lounge is certainly spartan but well-tended and thankfully much less crowded than the BA lounge. In fact the AA lounge was just about empty on my three visits. Yes the food in the AA lounge is limited compared to BA but at least you don't have to pay extra for it as you do in all of the Admirals Clubs in the USA. Check-in was spotty at best and miserable at worst. At LHR we had to use the check-in desk for coach passengers because there was only one business class desk in operation. I would recommend AA but only for passengers flying business class in the 777 300ER aircraft.
Seat Type | Business Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
American Airlines customer review
Lisa Noel (Italy)
I just flew on a Milan-Miami route with AA and thought the interior was extremely run down and dirty. No personal TV's poor choice of 2 films for a 10 hour flight cheap headsets dirty and broken toilets and disgusting food. My kids flew over thanksgiving one from Dallas to Madrid and another from JFK to Milan and the plane conditions were the same. Will never fly again AA on International flights!
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
American Airlines customer review
J Jensen (United States)
NRT/ORD 777-300 I hesitated booking F/class on AA even with award travel because of their flight attendants' general culture of hostility towards passengers but I reasoned I'd be asleep for much of the flight. We sat on the tarmac for 45 minutes before taking off. When returning to my seat from the lavatory after we'd finally reached cruising altitude a flight attendant looked at me coldly and barked "Put your seat belt on!". There was some turbulence but this was not the way to handle it. The purser was friendly and efficient but he referred to my husband as "Mr.---- " and called me "Dear". The new seats were very comfortable though and I liked that my husband and I could spin the seats to face each other while dining (although the food was surprisingly bad). I slept well on the comfortable flat bed. If the food and service were comparable to the seat it would have been a great flight. Until then I'll continue to book transpacific premium travel on Asian carriers.
Seat Type | First Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
American Airlines customer review
D Thorpe (United Kingdom)
I dread flying with American Airlines but with their association with British Airways (Who are fantastic) I have to for internal American Flights. Last flight was from Boston to New York with an onward BA connection to London. Arrived at Boston airport for check in very rude AA check in attendant who was unhelpful and just plain miserable. Onwards to the departure gate screens indicated a 25 minute delay. Was not too concerned as had around 4 hours to connect onto BA flight once landed in JFK. We then spent 2.5 hours waiting at the gate with hardly any communication from AA staff apart from "Its a weather delay" turns out it was due to a faulty aircraft door. Anyway the four hour connection time was fast approaching and people were starting to become annoyed and very irritated. Finally ushered onto the aircraft at speed as we only had a window of 25 minutes to board and be airborne if not flight would be cancelled as the crew would be out of hours. We boarded the aircraft and took off with around 4 minutes to spare. Seatbelt signs stayed on for the whole flight and apparently due to adverse weather the crew would also remain seated so no food or drinks would be served. I have honestly never been on an AA flight whereby the crew are smiling happy to serve you and are actually grateful for you flying with them and I have taken around 8 AA flights including across the pond the attitude at times is appalling. On the same holiday I was on a delayed Delta flight from Atlanta to Boston and the difference between staff was unbelievable was even given a free beer and sincere apology for the delay and more importantly was kept informed and the crew were cheerful and happy. AA manners cost nothing!
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
American Airlines customer review
V Pili (United States)
I am a long time traveler and loyal to American Airlines however whoever designed these "new" planes must have been 2 feet tall. The design is terrible. I am a slim 5'10" and sat in a "premium" economy seat from Washington DC/LA on a nearly 6 hour flight. I sat next to two other tall people making it even more unpleasant. I will start with the good American has finally come into the 21st century and provides individual screens for in flight entertainment but still not nearly as good as Virgin America which also offers many free viewing options TV etc. Chargers USB are improved as well. Now the bad - the leg room and more so the seat/tray table configuration (even in premium) is appalling and even worse if the person in front of you reclines their seat which is highly likely. In my case they did and my drink ended up in my lap. If the seat in front is reclined you are pretty much trapped. The head rest "wings" that allow you to rest your head from side to side are so small anyone with a normal size head could not possibly use. They are ridiculous. The seat pocket basically holds nothing forget stocking up on magazines and books for your long flight as you will be carrying them in your lap or chucking them on the floor. Though it's nice to fly in a nicer and newer plane it is just shocking that no consideration was given to traveler comfort on these new planes especially if you are a over 5'2". Not sure how the American or Boeing CEOs didn't catch this. They must have only tested out first class or they are all really short!
Seat Type | Premium Economy |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
American Airlines customer review
Liam Wills (United States)
AA174 (Raleigh RDU-London LHR) on Dec 23 2014. We initially boarded the old rust bucket that is the 767-300 only to be disembarked a couple of hours later due to mechanical problems. They told us mechanics would have the problem fixed in 2 hours only for the inevitable announcement 3 hours later that they couldn't fix the plane and that we would depart the next morning. AA did provide hotels overnight but it was another 2 hour ordeal with 250 passengers lining up to see ONE representative. The next morning we all made our way to the gate boarded the same plane which the captain announced had been fixed and tested and waited for departure. Only we never departed. One hour later the captain announced the plane was STILL not fit to fly to the annoyance of us passengers. We had to wait a further 7 hours at the airport for another AA rust bucket 767 to come save us from London. After a 24 hour delay and 3 separate boardings for 1 flight we finally made it to London Christmas morning. My return flight (AA105) from London LHR to New York JFK operated on a brand new 777-300 was of course flawless. Lesson learned and tip: Do everything you can to avoid flying the 767 because chances are you won't be flying. They were good planes back in the 90's and 00's but they're unreliable these days. Moreover if you want entertainment and comfort avoid 767s at all costs. Ultimately AA is a good airline if you fly the right planes.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | yes |
American Airlines customer review
G Sekula (United States)
Dec 10 & 15 Economy flights - DCA to LAX & back. To LAX we were forced to sit row 11 even after we reserved "main cabin upgrade". Crew member informed us that the aircraft was switched. Then on the way back from LAX to DCA Dec 15 after paying extra for the upgrade ($81 for my husband's 11D & $78 for my 11E - Boarding Group 1 already included) I had to pay on top of that $15 each for Group 1 boarding - the website just did not allow me to proceed with on-line check in! Our multiple calls to Customer Service/their response were really unacceptable! E- mailed the AA Senior Leadership no courtesy response at all. Never again.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |
American Airlines customer review
M Riley (United States)
January 1st Denver to Dallas Dallas to Wichita Falls. 5 hour delay in Dallas then canceled our flight. Told us no flights until Sunday/Monday refused to pay for food hotel rental and wouldn't give us our luggage. Ended up paying for my own hotel and splitting a rental with 3 other passengers. Luggage still in Dallas with no eta to get to me. 3 different calls to make a claim on luggage all three have said different information messed up my address each time and can't tell me why it wasn't delivered on next flight. Zero customer service. I will never fly AA again. I'll drive to Dallas and pay 3x as much to park my car to fly with anyone else.
Seat Type | Economy Class |
Seat Comfort | 12345 |
Cabin Staff Service | 12345 |
Food & Beverages | 12345 |
Inflight Entertainment | 12345 |
Value For Money | 12345 |
Recommended | no |