American Airlines

Arrived at RDU at 0430am on the 23rd for an 05.55 departure, and 11.30am arrival to BTV. The departure flight was cancelled due to a problem with the airplane. We were rerouted to Charlotte NC for a different flight to BTV that was supposed to arrive at 23:00 that day (12 hours later than my original flight), no compensation was offered. Departing Charlotte was no better, the flight left over 3 hours late and finally reached BTV at 02:30AM on the 24th. My wife and I spent a whopping 22 hours waiting around for this airline that day. If this is the way American Airlines runs on a regular basis, forget it.

I only used American Airlines because they offered a direct flight from ORD to RDU when the others didn't. I checked through the website and saw that if I signed up for AAdvantage, I'd be allowed the first check-in baggage free. Imagine my anger when I checked in and was charged $25/bag. As I sat at the gate, I watched how other flyers had avoided the charge. Their too-large carry-ons were collected at the gate and checked-at no charge. No honest person would have thought these bags the correct size. After my arrival, I called customer service. It was a 40 minute wait. When I got through, the lady asked if I had the AAdvantage credit card. I said no. She said the baggage charges were correct, only cardholders are exempted baggage fees. This morning, I checked their website again and again. It is not easily followed. The credit card and the frequent flyer program use the same name. If you get the credit card, you are exempted the baggage fee. If you fly 20,000 miles in their program, you are exempted the baggage fee. It took plenty of clicks to piece this together. Later I discovered that the credit card requires a $3000 expenditure within its first 3 months before the flyer qualifies for the benefits.

Houston to El Paso. I will never fly American Airlines again. They rescheduled my flight 3 times yesterday and assured me a flight out this morning that just got canceled and rescheduled for 2 days from now. We have driven to the airport 3 times now for canceled flights and I have missed a day of work. We have been forced to cancel and book with another airline (last minute flights are very expensive) so I can get back to work without missing another 2 days. I will drive 12 hours to get home to my family before ever flying American Airlines again.

Killeen–Fort Hood to New York via Dallas Ft Worth. Horrible service, I will never fly this airline again. I was supposed to fly out on Dec 27th, but due to weather conditions, the airline kept pushing back the flight times. This is understandable, however the updates were coming sluggishly and unapologetically. After being in the airport since 12 for a 1.30 flight, at 4 I rebooked my flight for today at 5am. It took about 35 min for a very disgruntled worker to even attend to me while I was waiting to try and retrieve me already checked bag. At 4am I arrive at GRK, Killeen Airport and and told by the very rude, digruntled lady (from yesterday) that my 5am flight has been canceled and the next flight isn't until 12 midday. She was unapologetic and very rude. This airport predominately serves the Army community and it is sad that we are subjected to such treatment. Many of us are not afforded the opportunity to go on leave frequently or for lengthy amounts of time, so these delays are crucial. I think the service rendered by American Airlines is disheartening. I encourage anyone flying out of GRK to utilize any other carrier besides this one.

My son left Lambert Airport in St. Louis to his destination in Co Springs on Dec 26, 2015. He is an active duty soldier. He had a layover in Dallas, where the weather was horrible and his flight was delayed a couple of times and then canceled. He and a handful of other soldiers were rushed from gate to gate trying to find another flight - all were eventually canceled. The actions made by American Airlines after that is unacceptable. They were informed there were no more flights out that night. At no time were they given a blanket, pillow, food, etc. They slept on the floor of the airport. The next morning Dec 27th (Sun) they were informed they would be flown to Arkansas where they would be able to get a flight to Co Springs. In Arkansas they were informed they were actually on standby and that they probably wouldn't be able to get a flight out until Tues. My son was also informed that his flight information was lost. They would have to take personal leave time for the time spent in the airport due to a situation out of their control. They then rented a car with their own money to drive to Co Springs. At no time did American Airlines offer to refund their ticket or pay for the rental car. They also did not offer alternative solutions to staying in an airport for three days! This behavior from American Airlines is disrespectful to our military.

Diabolical from start to finish, although myself and my new partner had booked seats together we were sat apart on the outbound and inbound flight, the entertainment was unwatchable on way out as no earphones were offered and on way back it was in Spanish - although an English flight. The flight attendants refused to tell ignorant people in front to put their seats upright whilst my row tried to eat. The flight was delayed 2 hrs and gate changed twice, seats dreadfully uncomfortable. Will never fly American Airlines again.

Dallas to Vancouver with American Airlines, and this is the worst airline ever. Its ridiculous how many times the flights are cancelled and they leave the customers in standby and they don't care where will they stay overnight or anything. If your flight is cancelled they can make you wait days for next flight. The service is horrible and for them pretty much they are doing you a favour rescheduling the flights they cancel. I would put no stars this airline doesn't even deserve one star.

As usual for any in/outbound flight to/from Brazil, boarding is slightly chaotic due to the lack of discipline of customers. Business class seating is barely appropriate for such a new plane. Private light not working, confusing reclining commands and even worst IFE system with several unexpected resets. Apart from a boring diner and a breakfast which I would recommend anyone to stay away from at any cost, the crew is only performing routinely, smiling and extra pampering optional. It seems that their presence is strictly contained at maintaining the cabin within permissible safety standards, all other tasks being sidelined. The herringbone layout of the cabin for some reason leads to permanent knocking on the back of your head from the passenger seating behind you. Never experiernced this before in any other new business class cabins from other airlines. Overall, American Airlines delivers a mediocre service.

Lost luggage - usual lousy experience I've been flying American a lot, since unfortunately they are the only airline that will fly me from San Francisco to Montevideo. That may soon change, as I'd rather combine airlines than keep suffering the same infuriating treatment. The worst part of all is that AA has managed to once again leave one of my suitcases behind. Last time they misplaced my bag it turned up in Uruguay 4 days after I did. This time, it's two days and counting. But that's not it. My husband had requested a vegan meal ahead of time, and on the flight they let him know they did not have one. Service is horrible. They treat you as if you had no right to request even water. If you can, combine airlines, fly through Buenos Aires, or just stay home. If I ever receive my lost bag, I'll post and update.

Memphis to Indianapolis via Charlotte. Terrible experience over Christmas Holiday weekend trying to get to wedding! Flight late and missed connecting flight stuck in Charlotte and customer service was worst of any company I have ever dealt with! Absolutely no help - couldn't find luggage, reps couldn't have cared less. I will never make the mistake of flying American again.