American Airlines

Dublin to Las Vegas via Philadelphia for our honeymoon. The plane was serviceable, food fine, movies fine. The staff were friendly, courteous and helpful. When you needed something they gave it to you. No big fuss, just simple good manners. We had one flight delay between Vegas and Cancun but the American Airlines staff did everything they could to make sure it wasn't a complete mess - and things worked out okay. Our flight back to Dublin with no drama, nice staff.

The worst experience. Arrived at Newark 5am for a 6:30am American Airlines flight to Sacramento. Nearly an hour in line to check in, and then the conveyor belts were not working so luggage had to be manually loaded onto carts. Only two employees working all the counters - they were frazzled beyond belief. Just barely got to the plane on time. Airline knows how many tickets it sells so there is no excuse for its counters to be understaffed. Then on the return trip during a layover in Dallas/Ft. Worth, the plane to Newark had "maintenance issues" which cost us an additional 1.5 hours delay.

We purchased first class seats to fly New York to Buenos Aires return. American Airlines called me a few days before departing to inform about an aircraft change from three class to two class only - I requested the refund from my First Class fare to the new Business Class fare. AA started to go around giving us excuses, and I was able to obtain a partial refund when checking in at JFK. AA oversold the returning flight in the business class. I called customer service and I was transferred to the "resolution department". Half an hour on the phone with zero assistance. We went to the airport knowing that AA took away our seats selection. The line for check in and the area was horrible (First Class). We got the boarding pass with no seats assigned and no boarding gate provided. We finally got our seats, 10 minutes prior to boarding in a nasty boarding area with no AC in summer time. The new Boeing 777 did not have the promoted walk in bar and the windows that are supposed to provided with privacy in the middle seats did not work - I'm still waiting to get the full refund between first class paid, toward business class provided with a horrible travel experience. Mails were sent with no response at all. AA should stop painting old airplanes and spending money in advertising, and provide better service and maintenance in the airplanes.

I had to wait until mid-December to buy American Airlines tickets for my 7 year old daughter to come to California to visit for the holidays, I didn't think I was going to be able to afford it, or find accommodating flights for the days I was hoping for. I was helped with the entire process for a very fair price considering the timing. My daughter was extremely well taken care of by the staff, and we were 100% informed and helped through the entire process. I'm grateful that everything went as well as it did, AA is my airline for her future trips. (Tickets purchased were economy class, but because of the availability they were able to give my daughter 1st class for these flights - I don't know how often it is able to happen, but it made the unaccompanied minor fee 1000% worth it.)

I was travelling American Airlines from Quito to MIA for summer holiday. Such a short trip, but two hours delay on departure that cause me missed the tour with friends. Very disappointed. On my return back to Quito, three hours wasted at the airport, again delayed. Worst experience with American Airlines. I have been using American Airlines since 2010, I was happy with the service, not anymore. Delays were never announced.

American Airlines has lost my business forever. Cancelled our morning flight on Jan 2 from the Dominican Republic to Miami in the middle of the night. When I called to reschedule they told me the earliest they could book a flight for my family was Jan 6. Four days! I asked for any flight back to the east coast so I could get my young children back to the states and was told there was nothing she could do. No offer of hotel vouchers, no offer of food, not willing to book us on another airline. There were people in the airport who had been there for two days and the line at the counter was hundreds of people deep. There were flights available as we booked ourselves to get back to the US on our own, via another airline. We are currently fighting to get a ticket refund. Absolutely unacceptable behavior by an airline; essentially holding people in a foreign country for 4-5 extra days because they don't want to spend the money to book on a partner airline.

Sacramento to Fayetteville. I booked this American Airlines round trip back in early October 2015. I paid $900 just to go home for the holidays and without a choice had to purchase a First Class Seat with no seats left on one of the the returning connecting flights. The departure home went smooth but the return to Fayetteville was a nightmare. My original flight out of Sacramento was continuously delayed till 11 am the next morning. Because of this I got bumped like crazy and the worst part I had to deal with before arriving to Dallas was the fact I had no alternative but to sit there until 4am the next morning and reclaim my luggage to recheck by that time to. No food before the checkpoint but luckily being Military there was a USO with cots to sleep on. I waited back at the terminal B but the AA counter did not open past 4am as a few other showed up. My hit time was passing and I ran to another terminal when I found out it was actually open. The response from the attendant was I was too late and should have 'known better' to come to that terminal. By this time I was exhausted, hungry, and worn out. I got lucky with a flight in the next hour. I get to Charlotte, NC with another delayed flight and find out I'm actually on standby. The flight to Fayetteville is a later time and have to wait till then to see if I'm able to get a seat. Finally after arriving to Fay, NC I go to get my luggage. Turns out they didn't send it and the bags are still in Charlotte. In the end the only person who was around was a nice baggage man who got my bags to me later that night. I was a day late signing back in with the Military and with that First Class Seat wasted $30 as that never happened. Also the insurance bringing the unfortunate cost to $990 + tax which was not worth it. My car parked gained an extra day also of $12 on the parking ticket. I will never use American Airlines again.

I was a transit passenger connecting in JFK from London to Caracas on AA2559. I fell in line to recheck my baggage at the counter in Terminal 8 more than 2 hours prior scheduled departure. The line was long and slow. By the time the agent got to me they told me it was too late and I missed my flight, even tho I was at the counter 1 hour and 6 min prior my departure. I protested saying I already had my boarding pass issued in London and all I was doing was dropping off and rechecking my luggage, but AA failed in providing a counter just to drop bags and staff was incredible slow. I was placed on the next day's flight via Miami but was not provided any meals and lodging even if I was stranded beyond my control. I understand that as a transit passenger I had 120 minutes to make a legal connection; and that included deplanning, clearing immigration and customs, rechecking luggage, and walking to the gate. I do not understand why I was refused boarding if I presented myself more than 120 minutes prior departure only for rechecking luggage. Also, neither in the flight from NY to Miami, nor to the one to Caracas there was not vegetarian meal option, or wifi, even though it shows up when I was booking the flight and is also told loud in the message that is played inside the aircraft - when asked to the flight attendant, they told me no.

La Guardia to Palm Beach. I was travelling back from spending Christmas break with my family in NY and required extra luggage for my gifts. When I landed in West Palm Beach I was upset to find that one of my suitcases was broken (the handle would not pull up). When I returned home I was even more upset to see that 3 of my gifts which were carefully wrapped and placed safely inside my suitcase were broken. I paid $25 for my first bag and $35 for the second, totaling $60 in luggage fees. I am extremely upset to find that my bags were not properly taken care of. I have never ever experienced issues with luggage before and this was the first time in several years I have flown with American Airlines. I will not fly them again.

Tampa to San Diego. The worst airline I've encountered. They have zero regard for their customers and (aside from the flight attendants) have the most apathetic, unfeeling staff. I missed all of my original flights, my rebooked connecting flights to my final destination due to their own delays. When I reached out to American Airlines I received no assistance in rectifying or easing my problem. I'm now stuck in Dallas sleeping at the terminal running 12 hours behind my original schedule. I will never recommend this airline.