American Airlines

✅ Verified Review | All the poor reviews were supported by this Los Angeles to Las Vegas flight with American Airlines. The aircraft was drift, despite being relatively new. Staff could not care less about their appearance or the service they provided. I understand this is a short sector of just over an hour, but to call it 'service' to have a grotty basket with microscopic bags of crisps thrust into your face, is little more than a joke. Such a let down. At least we got there on time and they didn't lose my luggage.

New York to Curacao via Miami. I don't even know where to begin. I'm not usually a big review writer. On March 17, 2016 we embarked on a journey of a lifetime. My eldest daughter was to be married in Curacao, a destination wedding. After meticulous planning we arrived at JFK airport to find that our flight would be delayed. In that delay we learned we would miss our connector from Miami to Curacao. After being directed into three different lines, we were told nothing could be done and that we would not get connector flight out to Curacao via Miami till 1130 a.m. the next morning. (Almost 18 hours after our initial connecting time.) Crushed at the news of potentially missing the wedding, airline staff asked why we booked our connector like we did? As if it were our fault! Tears rolling down face I responded by asking "why the offer a connection under 50 minutes if it can't be honored? Fast forward, we finally board our flight to Miami. Things seem to be going ok until we stay on the runway for 50 minutes. No explanation given. We finally take and arrive in Miami to find we cannot disembark because there is a broken plane in the way. Left with no patience and a $14 food voucher we schlep to our hotel. We missed many festivities that occurred during our delay that I can never recover. The unsympathetic staff that seems to be used to horror stories like mine, turned a deaf ear. Shame on you American Airlines! As a side note, my daughter the bride was on a different flight that day (still AA). They refused to hang her garner bag up, which contained her wedding dress! Flight attendant proceeded to roll the garment bag and shove into overhead compartment.

Horrible customer service. Flew from El Paso to Pensacola via Dallas. Initial flight was cancelled, originally heard due to an attendant becoming sick. Was re-booked on the latest possible connection. Called customer service to have it rectified, and booked on an earlier connection. Thought the transaction was made, but when it became boarding time, I was unable to be manifested due to some type of error within the system. Ended up arriving to my destination 6.5 hours later than originally planned. While this isn't huge in the grand scheme of things, I think as a paying customer I should be reimbursed with something other than an apology and hopes for continued business. Next time I'll look to pay a few bucks extra, and use a different airline. I will also look to avoid using this airline as much as possible.

American Airlines from Buenos Aires to San Francisco via Dallas. Having boarded had my overhead cabin bag moved to accommodate someone else, slightly annoyed me as I wasn't informed until another passenger told me. We had no inflight entertainment on our 11 hour flight. No apology. No lights to even read! No apology, no way of calling for the cabin crew as the call button did not work. When notified the staff were not concerned. Only one spirit drink allowed which is ridiculous. I've flown many airlines and this is totally unacceptable behaviour by this airline. I am a vegetarian and they didn't know that it was requested by me.

Worst airline ever. What should have been a 7 hour flight turned into a 20+ hour disaster. Bought first class ticket for my son from Miami to Portland, because it was a red eye and want him to have no issues. Flight left late, he was bumped 3 times from flights and offered no food, had nowhere to sleep. If this is the way American Airlines treats First Class customers, no one should ever book a flight on them ever again.

✅ Verified Review | Traveled with American Airlines as part of a code share with British Airways. Traveled outward with BA London to Miami and returned from Philadelphia to Manchester with AA. When travelling with scheduled airlines long haul the first service has always been a complementary drinks trolley providing a relaxing start to the flght. Not with American Airlines. The first service was the main meal with the accompanying offer of wine or beer. If spirits were requested there was a charge. We were sitting just behind seats with extra leg room and the next thing was a cabin steward coming to draw curtains around the area leaving us with no view. When asked what he was doing, he said it was an area for the cabin staff to sleep. The flight time was about 6.5 hours and the 2 staff spent over half of that time sleeping and watching TV. Nice work if you can get it. Must be great to work a shift where you get paid to sleep and watch TV. Not that the screen was worth watching. The entertainment options were the worst experienced on any major airline.

Washington DC to Charleston, and this is the 10th time I've made this flight with American Airlines, which I make 10-12 times a year, and is consistently horrible. The service is awful, the staff is unhelpful and beyond that a flight is never on time. If you can avoid using them without having to spend too much more money I'd highly recommend it.

American Airlines now typically holds back blocks of tickets so you cannot check-in online. No only that, when you actually manage to get tickets at the gate, many times you are separated from your family. I have seriously seen children as young as 4 being expected to sit by themselves. Rather than being the exception, this has become the rule. This is an obvious cash grab to try and get people to upgrade to more expensive seats to be able to pick their seats. Make no mistake they hold back seats for elite members that most 'normal' families will not see as options. When I expressed my displeasure at being separated from members of my party they told me I should not expect to have three people seated together. That is even though I bought the tickets months in advance. How is this acceptable? How would you feel if you went into a restaurant and was told you couldn't sit with the rest of your party even though you made your reservations months in advance. It's frankly immoral how they have no concern for families. You have a young child? Tough luck. Are you traveling with someone with disabilities or a person who has flight anxiety? Who cares? That's your problem chump.

Chicago to New Orleans in First class on March 16th. Flight boarded on time and friendly flight attendant greeting at the door. Flight 3/4 full and we left on time. Bumpy flight and attendants sat for a bit before pilot let them free to service the cabin. We were kept informed thru the flight of the weather as we had a lot of bumps. Lunch was served (we departed around 10:30am) so that was nice - a decent chicken-breast salad, cake and veggies. GOGO wifi worked well so was able to work. 2 hour flight was uneventful and landed on time. Bags took a bit long to get from gate-check but otherwise fine.

Dallas Fort Worth to Costa Rica. They couldn't get data to take off, had to wait an hour, taxi back, then take off to hit the storm we should have missed. Missed our connecting flight. The flight attendants refused to serve us after the pilot gave them the go ahead after turbulence, didn't pick up trash, and stated they were out of food while other people on the plane, before and after received food. Once arriving in North Carolina we were booked for a 1 star hotel in the ghetto and given dinner vouchers that were unusable, as it was now 12 at night on a Sunday. Were re-booked the next day which is understandable, but on another connecting flight through Ohio. Tried to fly direct at the beginning and they were sold out 3 weeks in advance. Will never fly American Airlines again unless absolutely necessary. Worst flying experience I have had.