American Airlines

✅ Verified Review | Montego Bay to Barbados via Miami. Seat pitch of both flights was good for economy, however on the MIA-BGI flight, we were seated in the main cabin extra seats at the overwing exits - perfect! Great legroom and seats comfortable. Crew friendly and efficient and nothing too much bother. Food and snack available were a little disappointing as not much choice available, but beverages were available. They offered one beverage service on both sectors however drinks were served from the galley when asked for. I haven't flown American for some years, however would not hesitate in the future. Ground staff at all airports were very helpful.

First flight of the morning (6am) from Reno to New Orleans via Dallas. Plane was in the ternimal since the night before. When we arrived to check in the status was still on time. Just prior to boarding time the airline informed us that there was a problem with the plane & we would not be able to leave until 2pm. We were unable to get on any other flight due to the delay of notification. Then it turned into 7pm. We would miss any connecting flight and have to spend the night in the airport. No compensation for time, food or flight was offered or granted. Very poor custome service. I know why I haven't flown American and I will not fly with them again. I will be taking my business elsewhere.

✅ Verified Review | Weather is not the fault of the airline. I was due to fly from London Heathrow to St Louisvia Dallas. We left five hours late on March 28th due to heavy winds and rain. When finally on the aircraft it was immaculate. Pre-flight drinks offered and the menu given out. Considering AA now only has eight seats in the 1st class compartment of the Boeing 777-300, the two cabin staff assigned were more than sufficient; friendly and polite despite the harried nature of the boarding. Lunch served after reaching cruising altitude, starter, soup, and salad were very good. I wasn't very happy with the main course, considering the delay I probably should have chosen something other than beef. The flight attendant saw that I hadn't eaten anything she offered me another which was delicious. The inflight entertainment was great with hundreds of choices. The intercontinental WiFi took some adjusting but eventually worked just fine. My connecting flight was delayed for about an hour due to a mechanical part which needed replacing. Again on the short flight to St. Louis the cabin crew was friendly and very helpful with pre-flight offered immediately. Drinks were served promptly at cruising altitude and seconds were offered with a smile. Aside from the weather delay, not a bad experience at all. AA #51 London to Dallas, can't remember the second flight number as it was changed so many times because of the weather delay. The staff at the Flagship lounge in London were helpful and caring and assured me that I would be re-booked which I was.

✅ Verified Review | We flew American Airlines AA207 from Milan to Miami. Air conditioning in row 20 to 25 did not work, it was that cold that people were complaining and asking for blankets which were not available. Even after many requests from different passengers nothing happened. When I asked the stewardess to send her supervisor nobody showed up. Cabin crew gave the impression to hate their customers. Headphones were of lowest quality. Entertainment program was the same to and back from Miama.

I am an AAdvantage member and fly weekly for work. Without fail, there is always an issue on the American Airlines flight whether it's overbooked (happened on my last 3 flights), unpleasant flight attendants, "running out of advertised food products", delays, or like today, an hour delay because the gate was fixing another aircraft and were not proactive enough to identify another gate. Highly disappointing and frankly, uncomfortable.

✅ Verified Review | I am an AA Exec Platinum Member so I typically on the defense of American and I am loyal. That being said, I recently went on an around the world business journey that took me from NY to LA then Hong Kong, London and finally back to NY. The first and last leg were American Airlines the middle two legs were Cathay Pacific. While the AA planes were shiny and new and the business class was very comfortable, the level of service between the two carriers was night and day. It takes flying an airline like Cathay to realize just how much the service lacks at American. On Cathay I was personally greeted, asked if I required anything before takeover (and prior to landing), was given a large, clean, hot towel, had a very attentive flight crew that cared about my comfort and was always there to help and offer anything. On American Airlines I had a crew of people that clearly wanted to be anywhere else. The warm towel was old and cold, the food was thrown at me as if it was a race to finish the meal service, when I asked for another water I was given the cold stare - the team just seemed mad and visibly demonstrated that they think their job sucks. I wish I could say this was a one-off, but I have noticed it more and more on my AA flights. Its sad and makes me not want to keep flying the 50-100K miles I fly each year on AA. Whatever happened to people having pride in their work? The last 6 AA flights I have been on have all had a problem of one sort or another - I notice the pilots having to apologize a lot. From a water hose freezing to the wing, to their being equipment in the way of our gate - something has definitely run amok at the new American.

I could have driven back and forth from Miami to Orlando before our American Airlines plane actually took off. When I asked an attendant at the airport, she told me and several other passengers that she's sick of people asking her questions, she does not get paid enough and then she walked off leaving several other employees looking at each other dumbfounded. Now, after waiting forever to finally board and having to change gates to another gate completely across the crowded Miami airport, we are sitting on the plane waiting for them to "fix" something on it. Worst airline ever.

American Airlines Flight 34 delayed from Los Angeles to New York JKFK on 3/28/16. Every employee I came in contact with (approximately 15) was dismissive, irritable, irritated, and avoided eye contact except for one who mistook me for someone else she helped earlier. They had tasks they needed to do and all appeared unhappy to be representing AA. No one apologized for the delay or wanted to assist. Late updates from gate attendants. Finally we were instructed to present to Customer Service who told me "I can't help you" after helping the 4 people ahead of me and complaining over the radio that everyone was sent to Customer Service. After refusing to leave without assistance she offered me standby for the next flight. I was then shuffled around from gate to gate. All attendants saying, "I have another flight to get to" or "We have to get ready for another flight, go to Customer Service". I asked for a food voucher or some compensation and was instructed to go to another gate for food. When I arrived at that gate the attendant told me she didn't know what I was talking about and said to go find someone else. When I asked if she could radio to ask, she said, "I'm busy" without looking up during the interaction. Once I finally found the food, it was fruit, granola, yogurt, chips, and water or soda/juice. Nothing of substance. This airline continues to disappoint.

✅ Verified Review | There was a 13 hours stop over in Miami from around 9pm to 10am the next day but although they sold this as a flight to Mexico, American Airlines didn't provide night accomodation. For me it's more like I bought 1 flight to Miami and a flight to Mexico from Miami. My way back to Montreal, was the worst trip I ever experienced so far. First there was a problem at Mexico airport with American Airlines IT system so it took 3 or 4 hours to board on the plane to Charlotte. Then in the evening the flight from Charlotte to Montreal was cancelled due to a snow storm. From there American Airlines staff wouldn't make any announcement, they'd just let you die in the airport. Finally I got a flight to New-York La Guardia in a cold and ghostly airport where I spent the night waiting for the morning to catch some American Airlines staff. I would never use this airline again unless I have no choice!

✅ Verified Review | All the poor reviews were supported by this Los Angeles to Las Vegas flight with American Airlines. The aircraft was drift, despite being relatively new. Staff could not care less about their appearance or the service they provided. I understand this is a short sector of just over an hour, but to call it 'service' to have a grotty basket with microscopic bags of crisps thrust into your face, is little more than a joke. Such a let down. At least we got there on time and they didn't lose my luggage.