American Airlines

✅ Verified Review | Orlando to New York JFK. Flying American Airlines is the last option for me, it has to be based in price. This trip reinforced my image of the airline. Staff poor attitude, service is lacking, no food service. It is not a pleasant travel experience, it is more like traveling by bus.

✅ Verified Review | The American Airlines staff in the Akron Canton airport were incredibly polite and helpful. My flight with Southwest was delayed which meant I would not catch my connecting flight to Las Vegas. American Airlines was exceptionally courteous, especially about my emotional support dog, who travels with me everywhere. They were happy to greet and pet my dog and she was pleasantly invited into all three flights I had to take home. All other airlines I have flown with were not so pleasant about my dog flying with me. I was met with positivity and an excellent level of customer service from every employee. Thank you so much for easing what would have been a very stressful travel day. I will fly with AA again!

✅ Verified Review | Chattanooga to Orlando via Charlotte. My flight out was ok, delayed a little bit but nothing too bad. Arrived about an hour or so late so wasn't able to get to my hotel until around 2am. On my return flight I arrived a couple hours early and decided to get a drink and some food. About an hour or so before my flight I was notified that my flight was delayed until 9:15pm which meant I would miss my connecting flight. When I went to the ticket counter, there was no rep there. I waiting with another passenger for around 30 min before a rep showed up. When I was finally able to ask her what was going on with my flight she informed me that they had canceled the flight and that it would be leaving the following morning. When I asked her why she said they didn't have enough people to man the flight. I asked her to put me on another flight, but there were no more flights that day. Keep in mind this was around 6pm. When I asked for a refund she said she couldn't do that and looked away from me back at her screen. When I asked how to get a refund she told me in a very sarcastic voice to "just call American." At that point I unloaded on her and her horrible customer service and went to Delta and bought another ticket for $171.38. When I called AA to get a refund they told me it would take up to 10 days and that they couldn't tell me what amount would be refunded. I waited 11 days with no refund. When I called back in to AA they said no one had filled the refund. Once again I had to go through the process and wait. I finally go a notice that my refund of $115 was being "processed" but could take up to 5 days to complete. When I reached someone in customer service they seemed very unapologetic, like I was a nuisance. I tried to get someone to explain to me why my refund, which should have been $214 because of the seats I purchased, was so low they said, "that is the amount our refund department issues." No other explanation was given. I have since canceled my AAdvantage membership and made sure that anyone in my company that flies does not use American or any affiliate. Customer service and customer relations for American is a joke.

✅ Verified Review | San Francisco to Springfield via Dallas. Do not fly American if you have a choice. I am currently stuck in the Dallas airport because I could not run across airport fast enough. My first flight was 34 minutes late due to its departure from Dallas. We land in Dallas I run ( yes as people made comments about me running). I get to the gate before listed departure but 7 minutes after flight is closed. The funniest part is took me 6 minutes to get from gate to gate but I was 7 minutes late and I couldn't run fast enough? WTF I don't know or have ever seen someone run so fast time went backwards-have you? They didn't hold flight 1 minute for me even though they knew I was there trying to get on flight but running late because of them American not me. Basically flights with connections are just bait to get your money when they don't care about you. Then the 2nd flight is with an American partner (American Eagle) who says there is nothing they can do for me as my reason for missing the flight is not there fault but can get me a discount hotel room for $100 a night and put me on the first flight in the morning. Now I'm stuck in an airport for 12 hours.

✅ Verified Review | Long Beach to Alexandria via Dallas with American Airlines. Horrible experience. Arrived in Dallas at 2PM plane was supposed to leave at 4PM. Received multiple text messages indicating my plane will leave at 5:37 then 6PM then 6:37 and then 7:20 and then 8:20. When airline rep was confronted about the delay I was told they were waiting for staff. At 7ish we were advised plane was ready. Such a horrible experience I have lost so much money waiting around for this airline to handle business.

✅ Verified Review | Miami to San José. Outbound flight on time, but bags were very slow to show on the belt. Return flight left an hour late due to the crew being held up in traffic in SJO. This was a bit surprising as traffic problems in SJO are not exactly difficult to predict, but they did make up lmost of the lost time. Plentty of space and the seat was comfortable, but the food on both sectors was unappetising, particularly breakfast on the return which featured a dried out ham omelette smothered in tomato sauce.

✅ Verified Review | Flew American Airlines from Miami to Atlanta. When boarding the plane the lady checking my bag said she wanted me to check and see if it would fit and if not I would have to check it. I was able to fit it in and she rudely told me I still had to check it even after me telling her I was going to miss my shuttle from Atlanta to Chattanooga. I also told her I was pregnant and really needed to make the shuttle. I had no trouble on the way there and didn't purchase anything this trip so the bag size did not change. Customer service was absolutely horrible. I've never felt so disrespected while traveling. No wonder they have had such horrible reviews lately. They need to work on their employee training so that customers are treated with respect.

✅ Verified Review | New York JFK to Boston. I hadn't flown on an American carrier for over 20 years. My experiences from back then were not among the best to be honest. I even considered to take the train instead. Therefore I had mixed feelings concerning my connecting flight from JFK to Boston during Easter Holiday. I shouldn't have worried at all. The gate was close to the Admiral's Lounge at Terminal 8 and I was able to spot the aircraft while being seated in the so called "bureau"-section. Boarding started well ahead of the actual departure time and there seemed to be a very light load on this short hop to Boston. I only noticed upon boarding that this aircraft had a three-cabin-configuration and is usually used for transcontinental flights. As a frequent flyer I was assigned a seat in the C-class section. I was able to stretch out and use the interactive map. Doors were closed 15 minutes before departure and there were no delays on the tarmac and runway either. The friendly crew even managed to serve all passengers a softdrink and a cookie. Take notice: This was a 42-minutes-flight only. Arrival into Boston was 20 minutes before schedule and bags were out on the belt 10 minutes later. I will not hesitate to use American Airlines again in the future.

✅ Verified Review | Miami to Toronto with American Airlines. What a terrible experience - all flights on my trip were delayed due to "maintenenace issues" which happens all the time with AA because they don't invest and maintain their planes as preventative and only do this when something is wrong causing constant delays. Using the excuse about everyone's safety is laughable. They don't communicate to customers how long the delay will be like other airlines. The company is more interested in paying their shareholders and executives and put customer last. Well this is the very last time I fly American Airlines. I'm done.

✅ Verified Review | Miami to Boston. Bought flight a month ago but when we we checking in they overbook the flight. I am travelling with my fiance and now we have to travel separately. First of all, they don't even want to explain to you whats going in? They just say one sec, one sec, and we have been here since 8am and they have been saying one sec, one second, and at 8:50am they decided to give us a seat without letting us know that we have to travel separate. We did not even get chance to grab the food because they dont want to give you information. Not happy about it. Never again flying with American Airlines.