American Airlines

✅ Verified Review | Tokyo Narita to Chicago return. I had apprehensions but prices were lower than Asian carriers with significantly shorter travel time including domestic connection in Japan. Online check in for feeder flights with Japan Airlines not possible, but could change and select seat for longhaul both ways. Window on the way there, legroom rather tight as mentioned in other reviews, but bearable as seats are slim (I am 6'6" or almost 2m). On the way back, had an aisle seat but a crew member was nice enough to let me sit on 18K/L which were both unoccupied. While most crew members just did the bare necessary, service was overall fine, and especially on the way back some of the crew were genuinely friendly and seemed to enjoy their work, especially the more senior crew members, contrary to what I expected from other reviews. Food was alright (except for horrible, cold, way too salty mid-flight sandwiches) somewhat better out of NRT, soft drinks, wine, and several beers free. Three drink rounds per meal were plenty. Entertainment system responsive and with good choice, all flights on time. Can't find much fault with AA overall and would fly them again for the right price.

✅ Verified Review | Guayaquil to Miami. Horrible experience, the flight was late and we missed our connection. The crew told me that after our delay we would be on time. The agent at the airport was no help. On top of it our meal at the plane was as cheap as it can get, and it was an international flight. I will never fly American Airlines again. I would give a 0 rating if there was the possibility.

✅ Verified Review | Denver to Lihue via Los Angeles. Awful company. If you book two tickets, what makes these people think you want to sit 20 aisles apart? In all honesty, please give me a valid response on why this company thinks it is okay to hold such practices? If you want to sit with your spouse, make sure you decide to spend the extra $140 to $200 to get "select" seating on a flight that already cost you nearly $1000 a ticket just to get a seat. By the way, seats are stiff, food is junk, in flight entertainment is probably what they spend your money on (for longer 2+ hour flights) and in flight WiFi is a joke. I'll be sure to never fly this company again.

✅ Verified Review | San Antonio to Cusco via Dallas / Lima. I experienced a total of 3 flight delays out of 6 flights on our recent vacation. The total delay time was 27 hours. When I arrived in Lima from Dallas I was told my connecting ticket did not exist - I was told my ticket, and the ticket of my wife, that we had paid for, did not exist. I was then directed by Latam airlines (connecting airlines) to an American Airlines office; sadly no one was working at this office at 4 pm. I was then directed to call a local number; no one answered the line. I then used my cell phone to make an hour long international call, costing me 100 dollars (I have the bill) for my flight to be rescheduled for 10 hours later. So, 2 nights later, with about 6 hours total sleep time, my wife and I arrived at our final destination. The trip took 36 hours instead of 12. Of course, this completely changed our plans, cost me money, and caused me to experience a health problem. When I described my travel difficulties to an American Airlines representative, I was told that there were no guidelines that would fulfill my request for a refund. I was told that these types of problems, including forgetting to schedule a connecting flight when the original flight is delayed, are within what is considered normal operating procedures. I was awarded a number of airline miles. I have never experienced this kind of service. I have never written an online review of an airline. And I will never fly this airline again. The photo shows a throng of delayed passengers in Dallas after the first of 3 delays (this one 10 hours) - the airline sent us all to the same two hotels. Because the shuttles only held 11 people, and ran every 45 minutes, it took some passengers 3 hours to get from the Dallas Airport to the Super 8!

✅ Verified Review | Miami to Washington. I was upset to find that I had to check my carry on, last minute! They literally looked at my bag and my girlfriends bag, and slapped a sticker saying "there is no more cabin area for your luggage". All the while, there was plenty of space for our two carry on and then some. If you going to own an airline and operate one, you should take in to account how much space and what can be brought on the plane, accordingly. Not when you are walking on to the plane. I didn't have any of my belongings with me and yes I am a female and yes I did not have proper items when needed. This was hands down the worst experience and from such a big corporation.

✅ Verified Review | Denver to Buffalo. I'm not one who is usually compelled to write a review but the service I experienced this weekend flying on American Airlines was so horrible that I had to. It all began when I believed I left my debit card at the ticketing counter when I paid to check my bag. After exiting security and returning to the check in area, I approached an attendant and kindly asked him if anyone had turned in a debit card as I had lost mine, the guy doesn't even look up from what he is doing and rudely yells "did anyone turn in a debit card? No?" Then looks at me and says "retrace your steps, it's not my problem." Finally I get past security and to my gate, we board the plane and begin to take off. A passenger gets sick before we even take off so we return to the gate, completely understandable. After waiting for 30 minutes for them to clean up, we are informed that they need to "wax the plane down" which took another 45 minutes. It was at this point that the pilot stated that he informed all AA crew we were delayed so we could get to our connecting flights in Charlotte. 45 minutes into the "waxing" we were informed we were returning to the gate yet again due to possible damage to the tail. I needed to get to Buffalo that night due to an important engagement early the next day so I decided to exit the plane and attempt to get on another flight that night. The flight attendant rudely stated overhead that anyone exiting the plane would not be welcome back on if they took off soon. My last straw was booking another flight and due to AA already rebooking my Charlotte flight for the next evening, they were refusing to put me on a flight that left that night so I had to repurchase another ticket with the "possibility of a refund" which was eventually denied. Everyone from the checkin counter to the flight attendants and gate staff were awful. I don't even think they know what being polite or a smile is. On top of it, my bags were lost and I received them the day I returned back to Denver. I paid for extra seating and another ticket and they still will not refund me. Never flying this airline again. It blows my mind they can still operate.

✅ Verified Review | New York JFK to San Diego. New aircraft with mood lightning and new style of seat, big tv screens and Bose headphones. Only negative was the headrest, which was not well padded. Large movie selection. Excellent preordered food, but very restricted wine selection. Liked especially the ice-cream Sundae. Pilot had been sucked in a huge traffic jam, so arrived about 40 minutes after the plane should have taken off. Additionally evening air traffic delay at JFK, so that the plane departed about 2 hours late. Made up some of this delay, but we arrived nevertheless 40 minutes late. Very strange baggage delivery in San Diego, belt changed three times before they started delivery. in summary a quite good flight and service.

✅ Verified Review | I was appalled by the last of service and poor treatment given to me by American Airlines today. I have an extra three hours to wait at the airport and write this review because I was bumped from my connecting flight without any notice or compensation. The first flight was delayed an hour and fifteen minutes due to mechanical issues. Apparaty a bird had crashed into the plane the night before. So rather than have the issue fixed before takeoff, they make an entire plane full of passengers wait on a hot, sticky plane for an hour. Because the plane departed late American Airlines rebooked all passengers with connecting flights. I was one of them, the problem is that my connecting flight was delayed so I made the flight with time to spare. The aircraft didn't even change, the same plane I took on the first flight was also the same plane I would have taken for the second flight. But did American Airlines care? No! They bumped me from the flight I was supposed to be on and gave my seat away. The flight was of course overbooked - as per usual for American Airlines. After being treated rudely by the gate manager I went to customer service to ask for a refund (I knew I wouldn't get it but hey, never hurts to ask) and was told the best he could offer was a $12 meal voucher. Wow. To contest this further I have to send them an email but I am sure I will never be compensated or given an apology. Badly done American, Badly done.

✅ Verified Review | New York JFK to Phoenix. My name was misspelled instead of an N had a M, there was not one person capable of fixing the misspelled. I was send to 4 different kiosk, two hours later I was let in with the misspelled name. Now while 9 members of my family are flying to my son's graduation I will be sitting at the airport for 8 hours hoping I could it be there with him. Never in my life will fly American.

✅ Verified Review | Barcelona to New York. Truly disappointed. We paid big bucks for this international flight. We had issues on our way to Barcelona with British Airways and back with American. Both times we were greeted with customer service that was quite awful. There were a few friendly faces, but what affected me most was the check-in lady who literally yelled at me and the people in front of us in line and then a flight attendant who also yelled at me about food on the flight, because I had my headphones in and missed her when she first spoke. When I removed my earbud and said sorry, she then proceeded to refuse me service. I come from hospitality and I know it's a tough job...but I also know you stay positive no matter what. I can honestly say I'll never book American again - if I'm almost to tears twice because of people due to flying then I will say that is enough. Goodbye American.