American Airlines

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 4511 reviews
3/10
3 star Skytrax Rating
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1/10

American Airlines customer review

(United States)

Can not believe they tout new planes yet can't have a consistent onboard experience. I fly 2 to 3 times a week on AA and I never know what my flight will entail. Poor options for entertainment. If you are lucky enough to have internet on a flight you may or may not have the ability to rent a movie or show which I am happy to do. Yet I get on the new airbus which honestly is just as bad as their ancient md-80's and I can either stare at the broken monitor I was given where the sound doesn't work or like the passenger next me the screen was completely broken and would not display correctly. I get on gogo and it won't allow me to rent anything yet surf on a slow and labored internet connection. How can you not bring a consistent options to those that fly you the most?
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
8/10

American Airlines customer review

(United States)

Flew on 2/27/14 from LGA to MIA on a US airways code share flight. Aircraft was newish Boeing 737 800. Seats were comfortable with adjustable headrest with plenty of space between my knees and seat in front. They were comparable to United's economy plus seats. Service was friendly and professional. The aircraft had wifi which could be purchased and the bandwidth was more than adequate for getting email and work done. All safety announcements and instructions seem to be pre recorded in a voice with a a neutral calm tone. As is the case in most US domestic they only have beverage service but they give you the whole along with glass as oppose to UA where they only fill the ice filled plastic cup. Inflight entertainment consisted of overhead monitors with requirement to purchase headphones however wifi availability made up for this.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
8/10

American Airlines customer review

(United States)

JFK-MAD return. Both flights on time and fine. 757 used which meant tired outdated and unusable IFE from drop down screens in the aisle. Be warned if in window seat you will not be able to see the entire screen. MCE seating wonderful to provide extra leg room on these long flights. Exit row seat seemed thin ended up sitting on my pillow for most of the flight! Crew on both legs were good return trip they were smiling and engaging. Something not expected often! Food acceptable but let's be honest-nothing to travel for! Multiple drink runs welcomed.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

AA does not care about its customers or understand why getting customers to their destinations on time matters. AA Flight number 132 was cancelled after sitting on the plane for 40 minutes due to a mechanical issue with the aircraft. The AA flight crew knowingly boarded the entire flight of passengers even though they knew the black box/communication box to the flight deck tower was broken and required repair. Many passengers had a connecting flight out of Dallas Fort Worth airport the destination for AA Flight 132. After 30 minutes of waiting with no information the flight crew informed us that the plane had a mechanical issue and the repair was being made. 10 minutes later the flight crew announced that the repair could not be made and the plane would be decommissioned. Asked to de-plane and had to wait another 10 minutes. Finally landed in Dallas. I ran through the airport and we were able to make the second flight (not our originally scheduled flight) and we made it. Flight attendants on this flight (AA Flight number 2467) were not helpful. No crew member helped us move overhead bags to get our bags up or helped communicate to another passenger to move his jacket down or a small bag that should be under such passengers seat. We finally landed in Los Angeles. We lost the chance to get to Honolulu on Saturday February 8 as planned and paid for. After waiting in line we received our voucher for one night at the airport Holiday Inn in Los Angeles and a $39.00 voucher for dinner for 3 people and an $18 voucher for breakfast on Sunday Feb. 9 also for 3 people (in LAX!).
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
9/10

American Airlines customer review

(United States)

SNA-DFW on AA mainline in first class DFW-LFT on AA Eagle in coach. This would have been an on time departure however during a strong storm our B737-800 aircraft was struck by high winds just before push back. Maintenance was called and an inspection was made with no damage noted. The flight crew kept us fully informed and drinks were served in first class during the delay. We finally took off through very turbulent weather. The crew kept us fully informed of the weather conditions as the flight attendants had to remain seated for quite some time due to the turbulence. Once past Palm Springs the ride became very comfortable and dinner was served. The "teriyaki beef with sugar snap beans and sticky rice" was unremarkable although the salad and dessert (freshly baked and still warm chocolate chip cookies) were fine. The red wine from Washington state was fine as well. Cabin service was excellent. Due to strong tail winds we were only about 15 minutes late arriving in DFW and I made my connection to LFT via AA Eagle with no problems. Early arrival in LFT and my checked bag arrived on the belt quickly. All in all a terrific job by AA and AA Eagle.
Seat TypeFirst Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
1/10

American Airlines customer review

(United States)

AA 1122 - horrible plane. Seats were extremely uncomfortable even though the seat next to me was not occupied. If you ever have a choice - never choose this flight from Bogota to Dallas. The in-your-face screen in my seat did not work! None of the crew cared about it.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
10/10

American Airlines customer review

(United Kingdom)

Flew from LHR to DFW to make a connection to Mexico. They use the new 777-ER on this Dallas route. It was my first time to fly this aircraft and it's really great. I think it now must be the best business class product on the transatlantic - much better than BA. The seat is really comfortable. Great if you are travelling alone and get a window seat and you have complete privacy. The FA looking after me was very friendly and attentive. The International Terminal D at DFW must be the best international transfer experience in the US better than most European airports. AA system of tagging your baggage straight through to the final destination outside the US (ITI) is excellent.
Seat TypeBusiness Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes
3/10

American Airlines customer review

(United Kingdom)

This was our first and last time will be flying with AA first with the 2 hour delay that wasn't their fault but we did not get a phone call like other passengers there was no cabin crew when we boarded the plane nor did they do cabin check (both journeys). We asked about upgrading to business class we were told it was full yet there were some empty seats and 2 of the cabin crew were in them. My mother and I both paid £75 each for extra leg room yet the 2 sat next us (both journeys again) said they didn't. Boeing 757 UK to JFK several other passengers also complained about how unhelpful the cabin crew were. Will not recommend this service plus delayed 1 hour coming back.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
1/10

American Airlines customer review

(Canada)

Economy PAP-Ft Laud-Dallas-YVR. First leg ok - on time and crew fine. Got caught in Ft Laud customs grubby facility more than 2 hours to get to an officer (5 on duty) - but US Citizens breezed through their own line while the rest of us shuffled forward. I politely mentioned I was going to miss my connection (no sympathy) and was told "be quiet and stay in line." Got to baggage claim and another massive line to leave - AA agent tried to rescue me and was rudely treated by customs and I was put back in line (I said nothing). From there on a gong show with AA - later and later flights missed connections no one to help at the gates sent into a line for help and told "we are closing - sorry" leave security and come back in and see if an AA check-in is open. Got some polite help from one AA staff - ended up stuck overnight. Next leg to Vancouver in a brand new plane with TVs in the seat (I am used to that on Air Canada) - many passenger asked for - PA announced "this is a new plane we don't know how to operate the TVs either - if you need help ask a young person they might know." Cabin crew were surly and short with very polite passengers. Never ever AA again! Arrival customs in YVR in spacious and attractive area with passport scanners and pleasant officers.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
no
5/10

American Airlines customer review

(Costa Rica)

I am still not a big fan of AA but it looks like that they are now working harder to provide to their pax some kind of decent flight experience. Flew recently SJO-MIA-DEN/RT. On SJO-MIA still operating the old 757 but with a refurbished cabin at least. MIA-DEN newish 737-800. Nice aircraft. Ground handling efficient and friendly. They assigned me an exit row and main cabin exit seats for free without asking. All pilots talked to the pax providing a lot of flight info. The winner was the 757 Captain of the flight MIA-SJO. After appreciating his clients over the mike he also took the time to bid a farewell to every pax exiting the plane with a Thank You and a smile. Even though their inflight service still leaves a lot to wish it is a nice manner to show each passenger the value they deserve. Overall a good experience and I'll fly AA again.
Seat TypeEconomy Class
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Value For Money 12345
yes