American Airlines

✅ Verified Review | London Heathrow to New York JFK. Boarding was OK. Was feeling a little thirsty before take off and asked one of the cabin crew members for water. It was the most unpleasant exchange I have had with an airline staff. The conversation went: Me: excuse me, can I have a glass of water please? Airline staff (male): what's that? He asked the question in a very rude manner and looked visibly annoyed that I was asking him something. I would have expected something along the lines of: "I'm sorry mam, I did not hear you." In any case, I repeated my question. Me: Can I have a glass of water please? Airline staff: Well we're about to take off so I can't. I did not catch the rest of his answer because as he started responding he simply turned around and continued talking as if he wasn't talking to me - all this in a very rude and angry tone. I thought to myself I'm only asking for a glass of water and if indeed it is not possible now, the correct and polite answer would have been: "I'm sorry mam, but unfortunately we are about to take off so it is not possible right now. We'll bring you a glass after take off." For someone who travels quite a lot with major airlines and have platinum level with some airline mileage programmes, I was quite shocked because this is really the lowest in terms of the quality of in-flight personnel. I fly American Airlines rarely but think I will just cross it off my list of respectable airlines. Would absolutely not recommend it.

✅ Verified Review | Boston to Philadelphia. Delayed Flights. I fly instead of taking the bus so that I can save time and cut the long traveling time. And that's why I am even ready to spend more dollars. But American Airlines flights are always delayed for more than an hour. And it happened to me not just once but 4 or 5 times. Once, my flight was delayed by 5 hours. Typically it is a 45min. flight from Boston to Philadelphia. And the bus takes about 7 hours. But when I fly with American Airlines, the travel time is almost similar to a bus journey. They always have maintainance issue with their flights and I always end up spending 1-2 hours in the airport or flight, waiting for it to take off. And they never compensate for this delay in anyway. I am completely disappointed with American Airlines.

✅ Verified Review | Miami to Cancun. Very disappointed at the airline. Not family oriented. Traveled with my wife and three kids 3, 4, 7 and they gave us separate seats. After talking to a lady at the gate they where able to seat my wife with two of my kids. However my 4 year old was seated by himself with two other people that he did not know. Finally we have to seat our 3, 4 and 7 years old by themselves. I can't comprehend how American Airlines think within their standards this is safe and not a liability. What would happen in case of an emergency? How can I protect my kids if something would happen?

✅ Verified Review | Norfolk to Dayton via Washington. I was flying with my 90 year old grandmother who has limited mobility. Our first flight was delayed about 30 minutes in Norfolk so it was a rush to catch our connecting flight. I was very worried we would miss our next flight with my grandmother being in a wheel chair. American Airlines was very helpful to accommodate us. They brought us our own handicap-accessible bus, took us right to our gate and wheeled us straight onto the next plane. We made it with time to spare! The pilot saw how exhausted my elderly grandma looked, and upgraded us to first class. He made our whole day! Thank you American Airlines!

✅ Verified Review | Flight from Los Angeles delayed. Anticipated agents with a sense of urgency when we got off directing us. Would have been nice if a better job was done getting us off the plane ahead of other passengers. Fortunately, we made the connection. People had moved around. I had someone in my seat. Someone else mentioned others had moved around. Just find a seat. This caused a problem for the one attendant. The male attendant laughed, threw his hands up and commented, 'ain't my problem', and then began to gossip with one of the other flight attendants about the one taking roll call. Please be a team and be professional. Now a maintenance issue. Hope to be on my way soon.

✅ Verified Review | Please don't fly with American Airlines. They will hold you on the runway for 31 minutes from an international flight, knowing what you have to do to get to your connecting flight. Then when you arrive at your terminal 9 minutes before your flight leaves they will not let you board cause the door is closed and they can't just reopen it. Yet the plane is still sitting at the terminal. Not to mention this is the last flight out of this terminal and the last one coming in. I know as I stayed there till 1am trying to get my problem solved with them. No one in customer services actually knows what that is at Dallas Fort Worth airport. Rude and care nothing about their customers. The best part is when we got to customer service they had three people working. When a line started up 2 of those 3 people just left. Leaving one person to deal with everything. Then when you ask to speak to a manager. They make you wait an hour until a flight attendant shows you were they are one gate over. As you stand there waiting to speak with them. They act like you are not even there. Typing away on the computer until you do something to really get the attention of them. Then they say well you can fly out tomorrow at 7.30 but we can do nothing else. So you call a 800 number and they tell you how they should pay for your hotel, food for the night/breakfast and get you to and from the airport/hotel and back. So I missed a 8.20pm flight and finally got to a hotel at 12.45am. Best part was we had 8 other people in the same boat. 2 from my flight and the rest were different flights. Come on AA horrible customer service and communication. Never will I waste my money with this airline.

✅ Verified Review | Cozumel to Denver via Dallas. Our gate was changed three times. Our flight was delayed 2 hrs, then 2.5 hrs, now 3 hrs. They officially decomissioned our plane due to mechanical issues. Dont know when or if we are going home tonight or tomorrow. Complete, total failure. Does this flight even exist? As of 2 seconds ago, yet another gate change but crew and fictitious plane will not be ready for another 20 minutes. Thank you for ruining my Sunday and extending my travel time to 24 hrs. Will never fly it again even if it is the cheapest. You get what you pay for! Spend your money elsewhere!

✅ Verified Review | The last time I have flown American Airlines was in 1994, it will take a lot longer to wipe out this horrible memory, I was flying American to connect with a Qatar Airways flight to Doha. It was an early morning flight 06.55 so we checked in at 4 am, the horrible American Airlines check in staff refused to issue the connecting flight Qatar Airways boarding pass, even though it was one ticket and both are part of One World, he even lied and claimed falsely that Qatar Airways have withdrawn from One World. Boarding was smooth and the whole way to New York I was trying to be nice to the cabin attendants and smiling to them and all they had was a straight face!

✅ Verified Review | Atlanta to St. Thomas via Miami. Terrible. Flight delayed from Miami thus we missed our ferry from St. Thomas to Tortola. Staff at desk were not only useless but nasty as well. Would not give us details or assistance beyond telling us the St. Thomas staff will help. We get there, the staff is even worse. Now on the return leg of our trip same story. Flight is delayed thus we're missing our connection. No help, apologies or anything besides "you're stuck. Will never fly them again. If I could give a zero rating I would.

✅ Verified Review | Flew Miami to Maui via Phoenix. American Airlines is the worst airline I have ever flown. Even though flying first class, the gate agent charged me for bags. I complained at the time but was told that is the way it's going to be. The gate agent then sent my bag to a different country leaving me with no clothing, toiletries, etc. Even a day later the airline was unable to confirm the location of my bag or make any commitments regarding getting the bag to me. I had travelled to Maui for my son's wedding. On top of all of this, on two long-haul flights to Maui from Miami, the airplanes had no entertainment and shoddy Internet. To the extent humanly possible, I will never fly American Airlines again.